8 Year 160,000KM Engine Warranty for all U.S RX-8's
06-10-2008, 06:55 PM
#77
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Ash do you have any more info on this TSB here in AU such as a number?
I called my dealer today to find out if it was done on my car when it was in for it's service last month and the service manger told me he has never heard of it.
In fact he said most dealers in QLD did not have a compression testers for RX-8's . Said they finally got one about 6 months ago but before that if they needed to do a comp test they called Mazda QLD HQ and they would send one down for them to use.
He double checked his TSB's and called back and said there is one on a hard start to do a comp test but nothing else he can find. He did offer to do it on my car at it's next schedule service before the warranty expires.
Anyone else talked to their dealer about this TSB and gotten a response?
I called my dealer today to find out if it was done on my car when it was in for it's service last month and the service manger told me he has never heard of it.
In fact he said most dealers in QLD did not have a compression testers for RX-8's . Said they finally got one about 6 months ago but before that if they needed to do a comp test they called Mazda QLD HQ and they would send one down for them to use.
He double checked his TSB's and called back and said there is one on a hard start to do a comp test but nothing else he can find. He did offer to do it on my car at it's next schedule service before the warranty expires.
Anyone else talked to their dealer about this TSB and gotten a response?
06-10-2008, 07:23 PM
#78
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Thread Starter
BINGO
He double checked his TSB's and called back and said there is one on a hard start to do a comp test but nothing else he can find. He did offer to do it on my car at it's next schedule service before the warranty expires.
I guess this is the one... a compression Test is a compression test, a Vacuum Test will give the same answers but in a different procedure.
He double checked his TSB's and called back and said there is one on a hard start to do a comp test but nothing else he can find. He did offer to do it on my car at it's next schedule service before the warranty expires.
I guess this is the one... a compression Test is a compression test, a Vacuum Test will give the same answers but in a different procedure.
Ash do you have any more info on this TSB here in AU such as a number?
I called my dealer today to find out if it was done on my car when it was in for it's service last month and the service manger told me he has never heard of it.
In fact he said most dealers in QLD did not have a compression testers for RX-8's . Said they finally got one about 6 months ago but before that if they needed to do a comp test they called Mazda QLD HQ and they would send one down for them to use.
He double checked his TSB's and called back and said there is one on a hard start to do a comp test but nothing else he can find. He did offer to do it on my car at it's next schedule service before the warranty expires.
Anyone else talked to their dealer about this TSB and gotten a response?
I called my dealer today to find out if it was done on my car when it was in for it's service last month and the service manger told me he has never heard of it.
In fact he said most dealers in QLD did not have a compression testers for RX-8's . Said they finally got one about 6 months ago but before that if they needed to do a comp test they called Mazda QLD HQ and they would send one down for them to use.
He double checked his TSB's and called back and said there is one on a hard start to do a comp test but nothing else he can find. He did offer to do it on my car at it's next schedule service before the warranty expires.
Anyone else talked to their dealer about this TSB and gotten a response?
Last edited by ASH8; 06-10-2008 at 07:26 PM.
06-10-2008, 07:30 PM
#79
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Thread Starter
Unfortunately, It can be hard to Unscramble An egg, particularly IF there has been much bad water between you and Mazda?
You know what I mean Andrew.
06-10-2008, 07:30 PM
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He did say the hard start TSB was only to be done on cars that were showing signs of a hard start nothing that was to be done as part of routine service. He read part of it to me and it was not something to be done as a routine.
So not sure if he is confused or if John that you talked to is confusing the hard start one.
So not sure if he is confused or if John that you talked to is confusing the hard start one.
06-10-2008, 07:38 PM
#81
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Thread Starter
He did say the hard start TSB was only to be done on cars that were showing signs of a hard start nothing that was to be done as part of routine service. He read part of it to me and it was not something to be done as a routine.
So not sure if he is confused or if John that you talked to is confusing the hard start one.
So not sure if he is confused or if John that you talked to is confusing the hard start one.
Leave it with me to clarify..
Ash
06-10-2008, 08:05 PM
#82
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At the suggestion of Ash, I'm going to take the car back to Crookie when the next service is due (July) and ask them to do a compression test and see what they say. I'll keep you all posted...
06-11-2008, 12:22 AM
#83
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Thread Starter
Here I go, sorry guys I am a little Pissed!
It appears that my friend at MA was not 100% correct...as I have had the following verified by two other separate sources, one member here through a Queensland Dealer and a current Mazda Parts Manager in South Australia who I have know all his working life..and he also verified the same...
That is....
THERE IS NOT A SPECIFIC MAZDA AUSTRALIA NUMBERED BULLETIN REQUESTING THAT ALL RX-8's BE VACUUM OR COMPRESSION TESTING WHILE IN SERVICE..
THERE IS HOWEVER ONE FOR OWNERS WHO COMPLAIN OF HARD STARTING...OR NO STARTING, IT IS THEN THE RESPONSIBILITY OF THE DEALER TO DO THE TEST AND REPORT.
My apologies mates if I have misrepresented you, but in all honesty this is EXACTLY what I was told by John Read at Mazda Australia, in fact my words were "I will repeat this you are telling me...blah blah, and he said yes"
So, I suggest you COMPLAIN of HARD STARTING at your next service, mention the MA required Vacuum or compression test, and I would request the results be in writing on your Invoice Copy/Job Sheet.
That way the dealer is committed to the results if there are issues with your car months later.
For guys out of warranty I would still request the above at Service and if you have bad news we will take it up with Mazda Australia, if you get no satisfaction from your dealer.
The campaign is not over yet.
It appears that my friend at MA was not 100% correct...as I have had the following verified by two other separate sources, one member here through a Queensland Dealer and a current Mazda Parts Manager in South Australia who I have know all his working life..and he also verified the same...
That is....
THERE IS NOT A SPECIFIC MAZDA AUSTRALIA NUMBERED BULLETIN REQUESTING THAT ALL RX-8's BE VACUUM OR COMPRESSION TESTING WHILE IN SERVICE..
THERE IS HOWEVER ONE FOR OWNERS WHO COMPLAIN OF HARD STARTING...OR NO STARTING, IT IS THEN THE RESPONSIBILITY OF THE DEALER TO DO THE TEST AND REPORT.
My apologies mates if I have misrepresented you, but in all honesty this is EXACTLY what I was told by John Read at Mazda Australia, in fact my words were "I will repeat this you are telling me...blah blah, and he said yes"
So, I suggest you COMPLAIN of HARD STARTING at your next service, mention the MA required Vacuum or compression test, and I would request the results be in writing on your Invoice Copy/Job Sheet.
That way the dealer is committed to the results if there are issues with your car months later.
For guys out of warranty I would still request the above at Service and if you have bad news we will take it up with Mazda Australia, if you get no satisfaction from your dealer.
The campaign is not over yet.
Last edited by ASH8; 06-11-2008 at 05:29 AM.
06-11-2008, 04:20 AM
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The reason why we go to Mazda dealerships for services (and we don't have to) is to take advantage of the training requirements the technicians in the service department are required to attend. They are supposed to keep up to date on the latest bulletins, memorandums and changes in technology which make them experts in their field.
When it comes to a large issue such as this one, you would think Mazda in Japan would notify their respective international CEOs who in in turn notify the dealerships on the extended warranty arrangements. I'm not losing sight of the fact that people in Mazda are only human and things can get over-looked, but with such a significant issue such as this, I can’t see human error as a factor.
On top of a $100 + an hour service fee they charge like wounded bulls, and make no mistake, Mazda are making millions of dollars every month. In this current day and age of technology there is hardly anything to do but an oil and filter change, and plug the car into a computer.
So my question is this. Why are we having to argue a case forward on an internationally accepted warranty arrangement?
When it comes to a large issue such as this one, you would think Mazda in Japan would notify their respective international CEOs who in in turn notify the dealerships on the extended warranty arrangements. I'm not losing sight of the fact that people in Mazda are only human and things can get over-looked, but with such a significant issue such as this, I can’t see human error as a factor.
On top of a $100 + an hour service fee they charge like wounded bulls, and make no mistake, Mazda are making millions of dollars every month. In this current day and age of technology there is hardly anything to do but an oil and filter change, and plug the car into a computer.
So my question is this. Why are we having to argue a case forward on an internationally accepted warranty arrangement?
06-11-2008, 06:41 AM
#85
Hmmmmmm.........
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You did say your compressions were down before you did the Turbo, so what did the dealer do then, he should have approached Mazda Australia for rectification.
Unfortunately, It can be hard to Unscramble An egg, particularly IF there has been much bad water between you and Mazda?
You know what I mean Andrew.
Unfortunately, It can be hard to Unscramble An egg, particularly IF there has been much bad water between you and Mazda?
You know what I mean Andrew.
06-11-2008, 07:39 AM
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I hope that you guys get treated well and that if there are unusual failures that you will be taken care of. I even hope that the possibility of warranty extensions become a reality for you, but not because North America is doing it.
Cheers,
Seal.
06-11-2008, 04:43 PM
#87
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Thread Starter
He did say the hard start TSB was only to be done on cars that were showing signs of a hard start nothing that was to be done as part of routine service. He read part of it to me and it was not something to be done as a routine.
So not sure if he is confused or if John that you talked to is confusing the hard start one.
So not sure if he is confused or if John that you talked to is confusing the hard start one.
When John Read he told me, I asked him to repeat what I repeated back as I was surprised when he said ALL RX-8's in for a service would be checked.
However, as I said if you want to make sure your engine is OK compression wise complain of Hard to start , particularly when engine is hot when you book in for service and make sure your dealer has the appropriate testing gear available.
For owners out of warranty they are prepared to look at it on a case by case basis.
How did you get on, can your dealer perform it or not?
Last edited by ASH8; 06-11-2008 at 04:52 PM.
06-11-2008, 04:51 PM
#88
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Thread Starter
I'd like to remind you fine folks over there that MNAO's decision is not related to you in any way. They are presently selling cars at about an eighth of their best months and probably have reasons beyond what will be openly discussed to take the measures they have taken. Being upset over this is like wondering why your brother Johnny was offered another slice of pie and you weren't. The problem with my analogy is that it's not even the same parent offering the pie.
I hope that you guys get treated well and that if there are unusual failures that you will be taken care of. I even hope that the possibility of warranty extensions become a reality for you, but not because North America is doing it.
Cheers,
Seal.
I hope that you guys get treated well and that if there are unusual failures that you will be taken care of. I even hope that the possibility of warranty extensions become a reality for you, but not because North America is doing it.
Cheers,
Seal.
And I am quite sure if the tides were turned you would be asking why don't we have a similar warranty protection.
The sales % of new car owners are not that much different between countries per capita and sales have dived here too.
06-11-2008, 04:58 PM
#89
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ADR Emission Rules..The Other Issue
This is the emai I sent to J Read on the ADR Emissions Laws and his reply back, just so there is no confusion these are two separtate issue.
Ashley,
For us to respond on ADRs and compliance is a little more complex than it might appear. It is more about correct application of the appropriate ADR in respect to the vehicles we currently have and those we plan to launch in future. I have discussed your questions with our Engineering & Compliance Manager. It might be better for us to discuss your concerns and the relevant ADR compliance matters by telephone. Let me know when if this suits and I'll have our engineer join us.
With respect to comparative parts pricing between Australia and North American Mazda dealers, I have raised the matter with our Parts Department. They intend to review the parts you mentioned and provide me with their findings. I'll share that with you when it becomes available.
John
--------------------------------------------------------------------------------
From: ashprz@hotmail.com [mailto:ashprz@hotmail.com]
Sent: Tuesday, 10 June 2008 3:32 PM
To: John Read
Subject: ARD Emission Regulations Conformity Period
Dear John,
Thank you for the conversation this afternoon.
Attached is a copy of the Volume 2 ,270 page Document on ADR Design Rules and Emissions Conformity.
Incase my copy of the attachment in Microsoft Word format does not work here is the link below to download a copy from.
http://www.frli.gov.au/ComLaw/Legisl...A?OpenDocument
The location of the conformity section is Page 34, 8.2.
Which reads...
"Quote"
As a general rule, conformity of production with regard to limitation of emissions from the vehicle (test Types I, II, III and IV) is checked based on the description given in the communication form and its Annexes.
Conformity of in-service vehicles
With reference to type approvals granted for emissions, these measures shall also be appropriate for confirming the functionality of the emission control devices during the normal useful life of the vehicles under normal conditions of use (conformity of in-service vehicles properly maintained and used). For the purpose of this Regulation these measures shall be checked for a period of up to 5 years of age or 80,000 km, whichever is the sooner, and from 1 January 2005, for a period of up to five years of age or 100,000 km, whichever is the sooner.
"Unquote"
Could you please reply as soon as possible with Mazda Australia's adjudication on this matter, particularly, who is responsible to maintain the ADR Emissions Conformity
once Mazda Australia's new cars warranty of 3 years (unlimited kilometer) has expired.
As mentioned there are some RX-8 owners who have had to renew their CO2 Sensors and Catalytic Converters after their warranty period has expired at their expense.
Yours faithfully,
Ashley Przibilla
Ashley,
For us to respond on ADRs and compliance is a little more complex than it might appear. It is more about correct application of the appropriate ADR in respect to the vehicles we currently have and those we plan to launch in future. I have discussed your questions with our Engineering & Compliance Manager. It might be better for us to discuss your concerns and the relevant ADR compliance matters by telephone. Let me know when if this suits and I'll have our engineer join us.
With respect to comparative parts pricing between Australia and North American Mazda dealers, I have raised the matter with our Parts Department. They intend to review the parts you mentioned and provide me with their findings. I'll share that with you when it becomes available.
John
--------------------------------------------------------------------------------
From: ashprz@hotmail.com [mailto:ashprz@hotmail.com]
Sent: Tuesday, 10 June 2008 3:32 PM
To: John Read
Subject: ARD Emission Regulations Conformity Period
Dear John,
Thank you for the conversation this afternoon.
Attached is a copy of the Volume 2 ,270 page Document on ADR Design Rules and Emissions Conformity.
Incase my copy of the attachment in Microsoft Word format does not work here is the link below to download a copy from.
http://www.frli.gov.au/ComLaw/Legisl...A?OpenDocument
The location of the conformity section is Page 34, 8.2.
Which reads...
"Quote"
As a general rule, conformity of production with regard to limitation of emissions from the vehicle (test Types I, II, III and IV) is checked based on the description given in the communication form and its Annexes.
Conformity of in-service vehicles
With reference to type approvals granted for emissions, these measures shall also be appropriate for confirming the functionality of the emission control devices during the normal useful life of the vehicles under normal conditions of use (conformity of in-service vehicles properly maintained and used). For the purpose of this Regulation these measures shall be checked for a period of up to 5 years of age or 80,000 km, whichever is the sooner, and from 1 January 2005, for a period of up to five years of age or 100,000 km, whichever is the sooner.
"Unquote"
Could you please reply as soon as possible with Mazda Australia's adjudication on this matter, particularly, who is responsible to maintain the ADR Emissions Conformity
once Mazda Australia's new cars warranty of 3 years (unlimited kilometer) has expired.
As mentioned there are some RX-8 owners who have had to renew their CO2 Sensors and Catalytic Converters after their warranty period has expired at their expense.
Yours faithfully,
Ashley Przibilla
06-11-2008, 05:13 PM
#90
Super Moderator
Thread Starter
This is the matter which again he will be talking to me with their engineer today and I have a problem with his reply where is states "it is more to do with the correct application" of the ADR Ruling.
I totally disagree it reads very clearly to me, it talks about "in Service" and the "normal useful life of the vehicle " with a calendar/mileage time frame before and after Jan 1, 2005.
I also ask the quest why won't Mazda Australia correspond to me on this matter in writing, why is it necessary to "talk" about it.
It is obvious to me that I have stirred something up and it needs more scrutiny.
Any comment guys?
I totally disagree it reads very clearly to me, it talks about "in Service" and the "normal useful life of the vehicle " with a calendar/mileage time frame before and after Jan 1, 2005.
I also ask the quest why won't Mazda Australia correspond to me on this matter in writing, why is it necessary to "talk" about it.
It is obvious to me that I have stirred something up and it needs more scrutiny.
Any comment guys?
06-11-2008, 05:20 PM
#91
Super Moderator
Thread Starter
I know what these guys think they look at your car with the add ons, skirts, mags etc and think your car has been abused (in their heads)..
I used to see it in my time..
06-12-2008, 09:27 PM
#92
Super Moderator
Thread Starter
Had the Conversation with J Read and Wayne (their compliance guy), all were very pleasant, however, according to Wayne our emission regulations are copied from Europe and there is an attached (4 page) amendment which has the exclusions for Australia, I had a quick look and I can't see the so called exclusions when it comes to these emissions.
I did asked Wayne that I thought Catalytic Converters were supposed to last 5 years here and 10 years for the US (they have a different unit), his reply was basically this "well there are other factors that can reduce the life of a CAT and O2 Sensors like "fuel quality" UHH, but that is not the owners fault or responsibility!..
Anyway to cut it short, they think I am satisfied with the outcome on our emissions chat, I am not, I am still waiting from the Federal Transport Dept to actually confirm WHAT IS Law here.
There are NEW Vehicle Standards which come into effect from 1 st July 08, and another in 2010.. Here is an extract...
2.2 This vehicle standard applies:
2.2.1 from 1 July 2008 in relation to new model vehicles produced on or after 1 July 2008;
2.2.2 from 1 July 2010 in relation to vehicles produced on or after 1 July 2010.
2.3 For the purposes of clause 2.2, a “new model vehicle” is a vehicle of a model first produced with a ‘Date of Manufacture’ on or after 1 July 2008.
2.4 To the extent of any inconsistency, the applicability dates specified in clause 2.2 apply in lieu of any dates specified in Appendix A.
3 DEFINITIONS
3.1 For the purposes of clause 2.3, “date of manufacture” means the date the vehicle is available in Australia in a condition which will enable an identification plate to be lawfully affixed to the vehicle.
This could be why our New RX-8 is not released until the first week of July.
I did asked Wayne that I thought Catalytic Converters were supposed to last 5 years here and 10 years for the US (they have a different unit), his reply was basically this "well there are other factors that can reduce the life of a CAT and O2 Sensors like "fuel quality" UHH, but that is not the owners fault or responsibility!..
Anyway to cut it short, they think I am satisfied with the outcome on our emissions chat, I am not, I am still waiting from the Federal Transport Dept to actually confirm WHAT IS Law here.
There are NEW Vehicle Standards which come into effect from 1 st July 08, and another in 2010.. Here is an extract...
2.2 This vehicle standard applies:
2.2.1 from 1 July 2008 in relation to new model vehicles produced on or after 1 July 2008;
2.2.2 from 1 July 2010 in relation to vehicles produced on or after 1 July 2010.
2.3 For the purposes of clause 2.2, a “new model vehicle” is a vehicle of a model first produced with a ‘Date of Manufacture’ on or after 1 July 2008.
2.4 To the extent of any inconsistency, the applicability dates specified in clause 2.2 apply in lieu of any dates specified in Appendix A.
3 DEFINITIONS
3.1 For the purposes of clause 2.3, “date of manufacture” means the date the vehicle is available in Australia in a condition which will enable an identification plate to be lawfully affixed to the vehicle.
This could be why our New RX-8 is not released until the first week of July.
06-12-2008, 09:36 PM
#93
Super Moderator
Thread Starter
For those guys particularly Labrat...
Did your dealer actually approach Mazda Australia as you were just out of warranty, I know the dealer did not charge you Labor, however, you paid retail for the O2 sensor and other related parts.
If your dealer did not approach Mazda Australia, they are prepared to look at it for you.
If your dealer did approach Mazda Australia for assistance and were knocked back, it appears that MA will not reverse a decision that they have already taken.
At the moment Tom that is the best I can do until we hear back from the Feds on Emissions compliance...you won't be forgotten.
Did your dealer actually approach Mazda Australia as you were just out of warranty, I know the dealer did not charge you Labor, however, you paid retail for the O2 sensor and other related parts.
If your dealer did not approach Mazda Australia, they are prepared to look at it for you.
If your dealer did approach Mazda Australia for assistance and were knocked back, it appears that MA will not reverse a decision that they have already taken.
At the moment Tom that is the best I can do until we hear back from the Feds on Emissions compliance...you won't be forgotten.
06-12-2008, 09:48 PM
#94
Super Moderator
Thread Starter
On the subject of extended RENESIS engine warranty
I asked J Read again if Mazda Australia Management are still considering an extended engine warranty for ALL RX-8 Owners.
His reply was " I would not put your house on it happening"
BOY!...
So, I have a few Ideas which I am going to put together in the other thread so please, add any suggestions you have here.
..Catch you soon.
I asked J Read again if Mazda Australia Management are still considering an extended engine warranty for ALL RX-8 Owners.
His reply was " I would not put your house on it happening"
BOY!...
So, I have a few Ideas which I am going to put together in the other thread so please, add any suggestions you have here.
..Catch you soon.
06-12-2008, 10:04 PM
#95
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Mazda Australia will not come to the party unless they recieve a letter from the Federal Transports Dept. concerning ADR (Australian Design Rules) 79-80. and they are told that an inquire is going to be held relating to emmissions etc etc
Ash , dont get me wrong we all appreciate your efforts , however Mazda will not volunteer and help you get the increased warranty unless they have a gun (Glock ) to their heads .
Cheers
Michael
Ash , dont get me wrong we all appreciate your efforts , however Mazda will not volunteer and help you get the increased warranty unless they have a gun (Glock ) to their heads .
Cheers
Michael
06-12-2008, 10:18 PM
#96
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Keep on swinging Ash.
I'm especially interested in their justification for the amazing difference between parts prices here and the US. For us to be able to pay retail and shipping and still come way under their pricing just shows how ridiculous either their distribution or their mark up really is.
I'm especially interested in their justification for the amazing difference between parts prices here and the US. For us to be able to pay retail and shipping and still come way under their pricing just shows how ridiculous either their distribution or their mark up really is.
06-13-2008, 01:48 AM
#97
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Now I've seen it all....Mazda Australia have shut me out!!!!
The server www.mazda.com.au at www.mazda.com.au requires a username and password.
Warning: This server is requesting that your username and password be sent in an insecure manner (basic authentication without a secure connection).
Anyone else have the same problem trying to get in...?
The server www.mazda.com.au at www.mazda.com.au requires a username and password.
Warning: This server is requesting that your username and password be sent in an insecure manner (basic authentication without a secure connection).
Anyone else have the same problem trying to get in...?
06-13-2008, 01:59 AM
#98
Super Moderator
Thread Starter
http://www.mazda.com.au/Models/Curre...ls/Mazda3.aspx
Yep, I thought it was me too..the trouble maker...
Try This Link
Yep, I thought it was me too..the trouble maker...
Try This Link
...and if you're the trouble maker then I'm the hellhounder....
06-13-2008, 02:40 AM
#100
Super Moderator
Thread Starter
Mazda Australia will not come to the party unless they recieve a letter from the Federal Transports Dept. concerning ADR (Australian Design Rules) 79-80. and they are told that an inquire is going to be held relating to emmissions etc etc
Ash , dont get me wrong we all appreciate your efforts , however Mazda will not volunteer and help you get the increased warranty unless they have a gun (Glock ) to their heads .
Cheers
Michael
Ash , dont get me wrong we all appreciate your efforts , however Mazda will not volunteer and help you get the increased warranty unless they have a gun (Glock ) to their heads .
Cheers
Michael
We all need to start letter writing...Catch the new thread...
Ash