Chasvo

Missed a day of work last week when my car decided to not start. Called Mazda roadside assistance and had them tow to my dealer like the last and first time a month ago. When I called Mazda to say it was on it's way, I was informed that Mazda will not accept any charge relating to flooding as it is not a manufacturer's defect. I know some of you agree with this concept but I'm not. I didn't intentionally buy a car that when flooded, especially when it's not due to my error, cannot be started without major work done at the garrage..$250 worth. I've had my RX7 flooded and got it started the usual way so why should I accept this nonesense. Just because Mazda made the recall/flash doesn't necc. mean the problem is solved. what's worst is that they inform the Dealer but did not have the courtesy to notify the consummer that charges will no longer be accepted. what's also weirded is that the dealer gave me an estimate of 1 1/2 hr labor before starting the work and also quoted me a fixed cost before completing. The last time they only tried to get me to do my 48 month inspection for $170 which I agreed and no de-flooding charges eventhough it was also after the recall. Could it be so different?

Anyway, after talking to the service manager who only said they are still waiting for Mazda to decide what to do about the continuing flooding problem, I was told to keep calling Mazda and complain so I did. All I've been promised so far is a call from their "investigation" group within 48 hrs. They also asked what I expected out of all this and I told them I want them to pay this time and continue paying until they've solve the problem for real or tell me how to start the car myself like any other fuel injection vehicle without the need of a mechanic or changing oil etc....

climacus

Terrible, simply terrible. The reality is this engine has a propensity for flooding, even after the current ECU flash. If they want to continue their rotary program, they need to bend over backward to make sure the current rotary owners are happy. There is a leap of faith involved when you buy a rotary car. A rotten experience like this will certainly alienate the owner from ever giving Mazda another chance.

beancounter

Who is the dealer? Suggest you add your location to your profile.