Leesha

**** that sucks because I bought my car there and have had nothing but positive experiences. A few screw ups on their part but they fixed it without any problems asked.

Xenno

I have had a couple problems myself with a dealership damaging my car.

The first one was part of an agreement when I purchased the vehicle to replace the cracked shield that's between the ground and the bottom of the engine (whatever it's correct name is). So they replaced it but in doing so they ended up damaging my front bumper in the process then claiming that it was fine... Driving away the shield started to sag more and more because there was no support from the braces on the bumper to hold it's weight up since the braces were all snapped now. The thing just started to fall apart basically. Went in to them and brought it up to them, the service manager wouldn't do anything for me. So I went to the Owner of the dealership and complained to him. He made me happy by giving me a credit for the price of the stock bumper to be replaced no questions asked. So i got the MS CAI instead and got my bumper elsewhere.

Then on the second issue I went in for a oil change. I have the service manager come out to me and claim that my car is too low to get onto the hoist due to the side skirts on the vehicle...She then declares: "O and the damage on the side of the car was there before we tried to hoist the car up". I was like uhhhh wtf? Go look at the car and my side skirt has a HUGE chunk out of it. Which would be caused by the careless tech who must of smashed the hoist arm into the side skirt. And all the service manager did was become a huge bitch towards me and deny that they caused this damage on the vehicle. I then started to argue with her and the parts manager ended up coming over and taking care of the issue and told me which body shop they send there cars to to get fixed up and everything was taken care of. Then I find out after that they fired this new Service Manager at that dealership. She apparently came from Ontario Mazda I believe.

They damaged my car twice and denied it both times and I had to fight to get the stuff fixed. So of course I will never step foot in that dealership to get my car serviced ever again.

SV650S

Xenno u make my problems with them not seem too bad :D that sucks the way u were treated. Its so frustrating to hear stories about the mechanics damaging the cars... its not hard to take your time on a nice car. like sure whip the protege in and out of the garage but when it comes to an rx-8 some extra tlc should be given. Looks like they just gave me an excuse to look into carbon fiber hoods

rotarygreg

sv650, your point about whipping the protege in and out and taking care on the nice cars...thats alright i guess, but im just as cautious with everyones car when i do the work. I have only ever damaged a customers car once. we were in full swing of tire season, i had the cold to end all colds and i was tired as hell. anyways, it was first car in the morning, ran out, brought it in, did the tires or whatever it was, put the car down, reversed out of my bay and the tech whos bay is across from mine had put a stack of tires down, i backed right into them. got out and my heart just dropped. i almost cried. the entire bumper was completely wrecked. At first i was like "im gonna get fired! oh **** oh ****." then i was like, wtf....i was going like 2km/h tops and the tires just fell over...not like i hit anything solid. there was no one else in the shop either to set me at ease. i run and got the service manager and he freaks (hes always on edge, too many coffees or soemthing. lol). he says the same thing, wtf? how fast were you going? anyways, i go get the customer, the car still basically parked touching one of the tires that didnt move. he comes out and looks at the car and laughs. Appearantly he'd been rear ended a few days before. He said thanks for checking that the bumpers on there good and solid still and went on his way. thats the only time and since then, i do a walk around of the car before i get in, then before i back out of my bay and often after i park it in the customer parking. I get alot of cardio in winter tire season. lol. the only extra precaution i take on rx8s over any other car is that when im filling up the oil with our oil bulk oil pump, i put a fender cover over them becase the hose will rest on the huge fender flare and might mark it. with other cars it doesnt contact the fender so no worries.

Xenno

Just because we have an Rx-8 doesn't mean that we should get superb extra cautious care taken when our car is taken in to get serviced over other cars that are being brought in to get service. All the cars should be treated equally with a suitable standard to prevent any damage to the customers vehicle by the service department...

I don't expect any over the top service just because I own an Rx-8...I just expect that my car would be taken care of when I take it in for service...

If only all techs were like rotarygreg here and goes that extra mile to take care of the vehicle when suitable!

rotarygreg

like al said, no body is perfect and everyone makes mistakes. all you can do is try and come clean when you screw up. It really helps when you are an enthusiast though as opposed to just doing your job you know. i could really see not caring or not thinking its a big deal if theres a little mark or scratch if to you they are just cars, but when cars are your hobby as well, you know what they can mean to people and thats when the extra care is put in.

him

I'm very sorry to hear about this...

But I actually had a good experience! I brought my car into Signature Mazda in Richmond, BC. They needed to take my engine out to replace the secondary intake valve(?)... forgot what it was... When I went to pick up my car, I noticed a little dent on my hood and a small paint chip (it was maybe about 0.5cm diameter). I walked back in and told the service guys. They said, "Oh no. Sorry about that. We'll get that fixed."

I didn't even have to argue. Very good guys there. Responsible guys. Way to go Signature Mazda!

The place that actually did the painting, however... that's another story.

SV650S

the car i was driving before my rx-8 was a 1998 Ford "cuntour" (winter vehicle) had nothing but problems yet never left me totally stranded. if a little nick or scratch happened on that i would have laughed and smiled bout it then kicked the car and gone on with my life. but for me to drop thousands upon thousands (bout 17 with all the add ons) on something that I own (not leased), I expect it to be taken care of when i pay someone to do the scheduled maintenance. rotarygreg there should be more mechanics like you cause ive seen work on my car without that fender cover and wish that someone who cared a little more about my car was working on it.

sunsilver

I've had a lot of problems with Oakville Mazda. Since I bought the car its been a struggle to get them to take care of anything properly. Oh and like most of you here they never give me courtesy wash either.

Basically my word of advice is to really keep on top of whoever is working on your car, dealer or not, and if you can do things yourself you should ie oil changes and the like.

Although as everyone else has said there are great dealers / techs out there

sw-ontarioguy

I just bought my car on Saturday, from Burlington, and had it taken to Oakville mazda for them to just check it over, make sure nothing is terrible wrong with it before I buy. Also to take it for a test drive, and test the clutch, to see how much life is in it. They called me when it was done, saying it was in great shape for the age/mileage (05, 73xxxkm) that there's nothing wrong with it mechanically, they didn't drive it because "they didn't feel the need to" and they cant test the clutch, because they'd have to pull the transmission off to look at it. However "since there's nothing wrong with the car, the inspection was free of charge" The next day, the coils went. I won't be going to them for any work.