Chasvo

Anyone know where to find a complete list of TSB issued in Canada? Rosenthal Mazda in the US has all the TSB in PDF format downloadable on their website. Just wondering how many were actually issued here. It's good to know as our warranty wears down to keep an eye out for some of the more subtle problems. I was thinking of contacting my Mazda dealer and ask but something tells me I won't get far, considering that I'd tried with Mazda Canada and the girl wouldn't even admit that a single one was issued here.

rotten42

As far as I know, there is no listing available. I've never had a problemusing the American ones.

YT1300

I don't know how well an individual dealership will follow the various TSBs that come out in other countries, but my experience with other manufacturers is that most dealerships will look at a relevant TSB (i.e. it comes from another North American country, for example) and see if your problem relates to it.

Canada is a relatively small market. However, for whatever reason, it is seen as rather innovative in terms of market tastes, in comparison to the US.

Miker

I get the "it's a Mazda North America, not Mazda Canada" bullshit all the time. Most recently with the brakes. And the dealer is quite bitchy about it.

Agreed....what the hell is the difference between the two? Cause we've got headlight washers instead of tire pressure monitors?

rotten42

I've heard that some dealers give a hard time about the TSB's. The first dealer I went to wasn't very receptive. The new dealer I go to is excellent. Anytime I bring in a tsb they look on their system to se how it applies in Canada. Quite often they are virtually the same. (i.e. the brakes)

YT1300

They don't 'get paid' if it's not from Mazda Canada automatically if there is no Canadian recall or TSB. However, as an act of goodwill they should honour the US/North American TSBs - you could quite rightly ask the service manager, logically, since the car is of the same design, produced on the same line, with the same parts and components and construction technique, how possibly could your car's mechanical problems be due to anything different than what is contained in the US TSBs.

Any answer other than the fact that they should logically apply is simply a sign of ignorance or unwillingness to help a customer. MNAO has done the work for them in terms of figuring out what the problem is, and how to remedy it. A Canadian Mazda service department that isn't willing to at least investigate that for you should at least be put to the question, in front of the general manager, in a patient and calm manner. If not in person, than in print. Politely.

scoop

The US TSBs should provide enough clues about all the common issues and from what I have seen, many apply here, even some fairly recent ones . . .

TSBs have nothing to do with getting the car fixed under warranty, if it's broken they should fix it . . . TSBs document common problems so they can be fixed quickly and in a consistent manner, sometimes with updated parts. It's a knowledge base and not a set of rules about what the dealer should and should not fix. If the bumper falls off and there is no TSB, the car still gets fixed. If it's a common problem like squealing brakes that has both a published TSB and updated parts and the dealer either doesn't know about it or won't fix the car, go to another dealer. I ended up in a an email peeing battle with the service manager at one place over not fixing the brakes and not performing a recall for which I had a notice in hand, I won't step foot in there again. The current dealer stays very well informed in comparison and just fixes the car, there is no need to show up on the doorstep with a TSB. If the dealer doesn't care enough to just fix the car and try to keep you happy as a customer, go somewhere else . . . This is the kind of car that is specialized enough that I would NEVER want to take it for service anywhere other than to experts that know the car very well, i.e. there is a lot of potential future business there for competent dealers, some realize that and others don't get it . . .

Renesis_8

Agreed, servicing cars is where the dealer makes the $$$!
________
BlackRosse

Chasvo

Let me get this straight....
Miker-We don't have tire pressure monitors?
Scoop- Are you saying TSB problems will be fixed by dealer even after the warranty expired? According to what I've read on here, it's only applicable during warranty period.

StealthTL

iTrader: (1)

If your brakes are squeeking, the fact that there is a TSB on an item should not come into the discussion. That only applies if something is "broken" though, if you want the starter replaced because you heard there was a better one out, you may have an uphill battle.

Canada gets headlight washers, big wheels, foglights and Bose as std, if I recall.
US models have tire pressure monitors, other trim choices, and other sound options.

Euro models don't get "cruise" but have auto climate control, and a little trunk lip spoiler. They also get a low-power 5-speed version (I don't know why!)

S

staticRx8

This website lists most TSBs (US listing but would apply here too), it gives you an idea on what to look out for. At 5K my breaks are starting to squeak, so I am going to take it to the Mazda dealership on Hunt Club (Ottawa). They have been pretty good so far.

These bulletins are good cause you know what to expect and you would know if your dealership was feeding you crap.

http://www.finishlineperformance.com...ins_index.html