chynaman

So i bring my car in (Gareau mazda in montreal) for some minor issue.
Those people took 2 days to fixe my car. At this point still ok trying to be patient and understanding, said to myself as long as they take care of my .
car.
Was i wrong to thinking that!!!!!!
Theve manage to scrach my car.
The typicall reply from the dealer: were are not reponsable.
God them really some time still question myself why did i bought another mazda cause with my mazdaspeed samething i have the shietyest(sorry about the spelling) service from mazda dealers
Love the car really but i really hate Mazda dealer. Even if i send a letters to Mazda Canada its not gona change anything it will just **** me of even more with there Bs answers. Now im **** of cause i have to pay for it to repair it.banghead:
Had to really some frustration.

cjkim

doesn't look like scratches to me... looks like you can just buff that right out

mysql101

Did you notice the scratches and bring it to their attention before driving off the lot? Or did you get home and later see them? If you noticed it right away, I'd side with you. If you noticed it later, I'd side with the dealer - as you could have picked up the damage anywhere.

miker2005

either way, its totally unacceptable and unbelievable; i would be going thru the roof too man but there **** all you can do so thats life;
ill bet they, the dealer, were totally smug and rude and arrogant when they told u it wasent their fault;

chynaman

I have seen the scrach on the parking lot. The dealers is not denying that the incident hapen on his property he is saying that when his mecanic drove in the car (wich could probably be overtnight cause i brough in the car around 5 pm) he had seen the scrach when he drove it in. But i know for a fact that this was not there when i brought my car in. He is stipulating that there might be someone that ran into my car on his lot, but is claiming that he cannot be held responsible cause from his thinking this is the same situation as if i get ran into in the mall parking . Wich is not true i works for a car insurance company and after verification wiht my coworker at the claim deparment they did confirm my believe that a Mall parking lot is consider as the public road were a dealer ship parking is considerd private property so what ever happen after i give them the keys they should be responsible for because it there property and pretty much most of there car.

I wish that it was just a surfice scrach and i can buff it out but it is not the case it is scrach up to the bone (plastic) there comes the black scrach.

chynaman

What do you think it would not be normal if they were nice and understanding. And they would actually do something about it. IT WOULD BE THE END OF THE WORLDS ESPECIALLY A MAZDA DEALERS. The only dealers that actually wow me for there customer service is john scotti here in montreal. I says that mazda should learn something out of them it would not hurt.

R888

Thats sucks, especially when u received a call from the dealer.

"Sir, you car is ready now! Come pick it up, she can't wait anymore"
"Thanks, I will pick it up @ 6pm"
"Anytime, sir"

Obviously you won't give a **** when pick up your car, you just glance at it see anything major.

After 15 mins home, you checked her out and said,

"WTF, where this scratch coming from?"
Calling the dealership before 15 mins closing.
"Hey, I just realize there was a scratch on my car, you got to fix it"





OKie, someone continue.........

UhateMyRX8

Sure, we will fix it right away, (5 minutes to closing) Just bring the car right over to the Service Department and we will keep it for another 2 days. Knowing that you will never make it in time, You drive up and the Dealership is closed. Pisses you off even more, you start kicking the crap out of the car and decide to trade it in......

Someone continue

Wing

It does look like you can buff that out.... hopefully.

RxGr8t

That's pretty weak man. One time I brought my car in for service and when I came to pick it up you better believe I did a FULL walk around right infront of the stealer. I noticed 2 scratches on the rear left quarter panel no wider than a hair and maybe 3-4 inches long.


I go, that was never there, fix it. He took it back, buffed it out, washed the car, vacuumed in the inside and gave it a quick detail. I was pissed but at least they made an attempt at making me happy. If I was you, I would be asking for a new bumper, and I wouldn't give up....worse came to worse you better believe I would be there after they closed stealing one of their bumpers haha

slllygrl10

But I thought before they take the car in that they're suppose to check the car for any scratches or dents? If its not documented that u have scratches on ur bumper then that means they are responsble for it. Try calling Mazda Canada. Writing half the time doesn't work or you'll get a reply in several months. EH!

Mendossa

Last time I went at Gareau, they got *confused* about the rotation direction of the tires (tread) and mounted them backward.

'nuf said.

YT1300

If it's in the black plastic, it won't buff out. The photos don't tell us enough, but if you see plastic, it's done - you need a repaint, and that's $$$.

The dealer can deny that something happened, but what you do is you tell the service manager, and if no satisfaction, do the service manager and general manager of the dealership a favour and TELL them that you're going to call Mazda Canada to get this dealt with. It is unacceptable for a customer's car to get damaged when in the hands of the dealer, for whatever reason. It is your word against theirs, however, so be prepared for accusations that you did the damage.

It comes down to proof. Most smart dealers will prepare for this and look your car over FIRST and mark down dings and whatnot so that if you have a claim afterwards, they can do the verification themselves.

chynaman

Just wondering guys, from a legal stand point the mecanic did do a check up of the car before entering the car into the shop wich i guess was in the morning (brought the car the night before). And he is claiming the damage was already there. But it is pretty much his words against mine cause him writing it on a piece of paper shoun't mean anything , i means it is not like if you go to discount rent a car and check the car with the clerk and sign the paper there i would understand it and it would actually proove it that scrach was there. But i swear that that scrach was not there when i brought the car in cause i took a last look at my car before going in to give them the keys. And also what tells me that he did not scrach it during his test drive he had to test drive it a lot cause when i got the car back one quart of my gas was gone !!! cause there was a suspension noise that he had to check and fixe (din't fix it will have to bring it back but ill bring it somewhere else). From what i understand pcm also had to be reprogramme and brake squealing. So yes he in deed test drive the car. Ovisouly a mecanic like any car enthusiasm would drive a rx-8 pretty fast. God them really sucks. And i did talk to the service director (rude and not understandable at all he whent pretty to says hey yes it might happen when there cars was on his lot but saying that he not gonna do shiet about it ,that he is not reponsible for damage cause on his lot) wich again after legal verification it is not true it is a private property were he is hell reponsible for it. Cause of discourage cause i have no faith in Mazda afters services.

Zoomby_U

Hey Chynaman,

There's a really easy solution to your problem ... first off the dealer IS responsible for the damage because if happend on their lot in THEIR possession. Moreover the dealer is not denying that it happend on their lot ... therefore THEIR insurance will cover the damages. If they are unwilling to fix it ... then ask to see the manager and explain the situation. If they still give you the run around then all you have to do is call your insurance company and explain that the dealer damaged your car on their lot and is not denying it ... they should take care of the rest. Good Luck,

Zoomby_U

YT1300

Agreed. If the service department says that the damage did occur on their property, or by one of their employees, then they have admitted that it was their fault. In this case, it doesn't seem like insurance coverage is a problem - it's just that they don't want to fix their mistake.

chynaman

Probleme is here in quebec thre is a convention in the world of car insurance. There will be no law su from one insurance company to another for car damage. If lets says i hit someone my insurance will cover my damage there other car that i would hit would be coverd under his insurance. That is the sucky systeme in quebec i know im a insurance broker for a a bank. So that why i can claim it to my car insurance cause they would just pay it and then increase my insurance premium.

YT1300

It's not that unique - it's called 'no-fault' insurance in other places around the world. It works very well in car accidents to prevent one company getting the bill, and 'keep costs down', or so they claim.

What is different, however, is that this isn't a car accident. The employee is covered by the insurance policy of the dealership, so that if they accidentally damage anything on the customer's car while the car is on the lot, the dealership's insurance can cover it; the problem is, however, of the deductible on that policy. It explains why they are likely to be much more ready to apologize and repair things if they drop your car off of the hoist ($$$) rather than if they just scratch your car ($$).

It comes down to how much they care for your business. If they did something wrong, and they won't fix it, regardless if it comes out of the dealership's pockets or insurance, than they don't deserve your business. Report them to the Better Business Bureau as well.

Put it another way - if you broke a window playing ball at a neighbour's house, would you say: "Oh, sorry about the window, but my home insurance won't cover it so I'm not going to pay for it"?

Smokin_LaLa

I wold sue the pants off this stupid dealer, esp since this car costs more than the average car they should be more careful with it