corga

Hi Guys,
My less than a year old 8 developed a creaking sound around the steering column area when I turn either left or right. Its getting louder but the guys at mazda motor claim that this is normal.

So in order to find out if its really normal before I go back and "talk" to the manager. I thought I would check with you guys and see if anyone else has the same experience. They have tried lubricating the steering wheel and other things, but to no avail.

Regards,
Yishuen

M-ster

Of course its not normal!

Those lazy bustards are just to lazy to do a further check.... scumssssss.

Did you have that sound before? if its normal then shouldn't it be there all the time?

Go in and demand them to get it fix! Threaten them, tell them wat happen if half way during driving, that sound develope into something bad and causes the car to loose control, how? Can they garanteen that not to happen?

Dont let problems unsolve.

morganoh

If they said its normal ask them to right down in Black and white and state that this is normal and its not a problem and it will not affect the safety of the the driver and car.

If they refuse , and if u do not care about face.
Do it again in show room area where theres new customers. and they willl try to talk to u again by asking u to go in the office, cos by doing so they are afraid that it will affect those potential customers in the Show room area.

pharaoh

those bloody idiots! there should be NO sound. mine is about the same age. so far no unpleasant experience with MM. ( surprisingly been good actually )

cant believe that they actually tell you that its normal! get them to fix it!

corga

Thanks Guys, I think the problem here is that they dont know how to fix it as I have brought it in two other times already. So instead of changing a lot of parts, they likely want to cut cost by telling me that its normal.

But I do like the suggestion about getting the manager to give me something in writing as I feel that most companies would be worried about the legal consequences of giving that out to customers and might actually make more effort to honor their so called superior warranty.

Thanks

Manwe

actually mine developed creaking sound not too long ago. I kept hearing something rattle but didn't realise it came from the steering wheel until i was drumming it(listening to music) and voila...found the culprit. Sounds like something is loose inside but it is probably connected to some spring coil etc as the rattling sounds like it is damped. Would get it checked.

M-ster

Hey Corga and Manwe, please do an update on this post if you guys manage to get the creaking sound solved. Eg, how the problem was solved. Cause it just happened to mine 2 days ago!! It's definately something there suddenly loosen, mine only noise when the steering being turn either left or right....

Cheers!

takahashi

May I suggest the dealer where to look?

http://www.finishlineperformance.com...04-04-1381.pdf

I feel like a smart *** (sorry if that is the case) but I think it will help.

It is a known problem. They might want a print out for futher reference.

It is from the Bullentin hosted by Rosenthal Mazda
http://www.finishlineperformance.com...ins_index.html

M-ster

Thanks Taka, dont say you're a smart *** man. That's wat this board is, help out each other!

Anyway, dont think its the same case, not at least for me. Cause my rattling sound is from turning the steering itself either if the car is moving or stationary. But the rattle bulletin refer to the engine in the state of high RPM that produces the rattles....

Worth checkin that anyway.

cheers!

lohsk

Naaaaa I wouldn't call you a smart ***. Smart maybe but not a smart ***.

chaotichris

I only get one cracking sound when i turn my steering wheel...

it happens only when i start the car and move it from stationary...

is that normal?!?

corga

Thanks Takashi, unfortunately that bulletin does not resemble the sound that I am hearing from the steering column. Its more of a squeaking sound than a rattling noise.

I am supposed to send it in this week, will let you guys know what the manager tells me.

sqflyer

Chris, it's normal... don't worry.

M-ster

Hey Corga, any update on this issue?

Cheers

Emperor

I have some rattling when i turn my steering while parking. I felt this was normal as the steering ratio is quite tight and wheels are quite fat.

But then again, its still better to get a second opinion. and its best to have everything in writing.