Loaner Vehicles...
#28
Originally Posted by Rupes
I work for Enterprise rent-a-car. A lot of people complain about having to drive a neon or focus or whatnot. It's like, I'm handing you keys to a $15,000+ machine for $30/day and your complaining to me? I understand it, but it's not the end of the world, just for a week or two, use a car other than your own to get to work and back. We do offer much more expensive cars than the ones they get, they just choose not to fork out the extra cash for them.
-Rupes
-Rupes
Uh, sorry pal. You're so-called "handing me the keys to a $15,000+ machine" is no reason to bow down to you given that I just handed the dealership you are affiliated with the keys to my $35,000 machine. Dealers should be required to give loaners of a comparable quality to the one being serviced. And we shouldn't have to fork over cash for the privilege. I already forked over a lot of cash for a car that shouldn't need service in the first place!
My Jag dealership uses Enterprise, but at least they are Jaguar rentals (albeit X-Types). Although I have to agree with other posters here. Generally, Enterprise cars are poorly maintained and dirty. Just MHO from my experience.
#29
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Originally Posted by Riccio
Every, and I mean EVERY car I have ever gotten from Enterprise was dirty to the point I didn't want to sit on the seat, smelled of cigarette smoke, and had less than 1/4 tank of gas.
It must be awful to work for a Company that cares so little about their customers. I shudder to think how they must treat their employees.........
It must be awful to work for a Company that cares so little about their customers. I shudder to think how they must treat their employees.........
If you have ever had the honor of renting from another company, you would prob complain about the same things. We have our cars on average from 6-8 months because of how poorly people treat them. There is nothing we can do when a person decides to smoke in the car, or has B.O, or spills food in the car, besides clean it as well as we can. With the rate we turn them over, it should generally not be a problem for too long.
As far as the car being dirty. I have NEVER once rented a dirty car to someone. We have two car preps who spend the entire day cleaning them so they generally come out looking like they have been detailed. I don't know how this changes with Enterprises in dealerships where they are prob the only person cleaning the cars/working the desk. And if you told them it was dirty i'd imagine they would clean it.
Also, we're the only rental company that handles complaints directly at the office. When you checked the car in, the question is asked, "how was our service," and "what could we do to make it better." Next time complain about the quality and watch what happens. I've voided $300+ bills to customers if it's a valid complaint. You can continue to slam them on this board, but I offer a simple solution, complain if you have a bad experience.
I guess I'm just very surprised because i don't generally hear bad stories not getting resolved. I have customers come in every day that tell me stories about how they are "lifelong" renters from us because of the positive things we've done to help them in the past.
#30
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Originally Posted by Jay13
Uh, sorry pal. You're so-called "handing me the keys to a $15,000+ machine" is no reason to bow down to you given that I just handed the dealership you are affiliated with the keys to my $35,000 machine. Dealers should be required to give loaners of a comparable quality to the one being serviced. And we shouldn't have to fork over cash for the privilege. I already forked over a lot of cash for a car that shouldn't need service in the first place!
My Jag dealership uses Enterprise, but at least they are Jaguar rentals (albeit X-Types). Although I have to agree with other posters here. Generally, Enterprise cars are poorly maintained and dirty. Just MHO from my experience.
My Jag dealership uses Enterprise, but at least they are Jaguar rentals (albeit X-Types). Although I have to agree with other posters here. Generally, Enterprise cars are poorly maintained and dirty. Just MHO from my experience.
#31
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Their is a National Car Rental behind my dealer. They have an arrangement with them and I get a rental car. I've a had many different cars, all pretty decent. I've had a Chevy pickup, a Grand Cherokee and most recently a G35 sedan. No complaints here.
#32
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I dropped off my Rx8 at the dealer in the morning for the AC TSB and to have the tires looked at (fronts scalloped badly - 7000miles). They called me in the afternoon and told me they were trying to get in touch with the Mazda Rep regarding the tires and they would provide me with a loaner. I went after work to pick up the loaner...Chevy Aveo hatchback. Oh the humiliation. Better than no car though.
#33
Originally Posted by Rupes
I work for Enterprise rent-a-car. A lot of people complain about having to drive a neon or focus or whatnot. It's like, I'm handing you keys to a $15,000+ machine for $30/day and your complaining to me? I understand it, but it's not the end of the world, just for a week or two, use a car other than your own to get to work and back. We do offer much more expensive cars than the ones they get, they just choose not to fork out the extra cash for them.
-Rupes
-Rupes
It is about the Mazda Dealers who take your 30K car for an indefinate period for recall work, and replace it with a 15K rental. Such a rental does not perform anything like the car we just left at the dealer.
Please take the time to imagine that some of us have monthly payments. We are still paying for the rx8 the whole time, but some dealerships see fit to "substitute" a lesser car while they "hold your car until they recieve instructions from Mazda"
So I have to ask how would YOU feel if you were on the other side of that conversation?
#35
I should clarify, I have NOT had a bad rental experience.
My last rental/loaner was a Mazda 6 (not too bad, but not an RX-8)
...But I can definately sympathise with those who have had bad rental experiences, ...because I can imagine how I would feel in their place.
For those who care, the dealership which has been servicing my car is Oaktree Mazda in Santa Clara CA. I have yet to have a negative experience there. As long as that trend continues, I will keep taking my RX-8 back to them.
My last rental/loaner was a Mazda 6 (not too bad, but not an RX-8)
...But I can definately sympathise with those who have had bad rental experiences, ...because I can imagine how I would feel in their place.
For those who care, the dealership which has been servicing my car is Oaktree Mazda in Santa Clara CA. I have yet to have a negative experience there. As long as that trend continues, I will keep taking my RX-8 back to them.
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