Mazda ranks 5th from last in 2009 JD Power Vehicle Dependability Study
03-20-2009, 11:24 AM
#26
Huge hole is huge
Well, so far the biggest issue I've had with my car is my Rotor splash guard bending and causing squeaking noises when I moved....so in 2 years, that's a pretty good track record thus far.
03-20-2009, 11:33 AM
#27
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well lets see my rx8 had two new transmissions and a new engine, amongst the many warranty necessary fixes during its first 4 years of life...surprised it wasnt last on the list. Fanbois please seriously get with reality. Stop trying to make up for whatever it is you're making up for, accept your ride for what it is.
My 3 year old (going on 4) '8 has not had a single mechanical issue like a tranny or engine...So which one of us is right? The one that has blown through two trannys, and engine and other necessary fixes or the one that drives the car hard every time he gets into it and has done nothing but had to replace brake pads.
just say...well not saying that you suck as a driver, just saying see there are two sides to the coin and I would bet there are a lot less people that have had two trannies and and engine than there are people that have blown up two trannies and an engine.
What they should be judging on is actual repairs, but unfortunately the dealers are not always honest on if it is a driver issue or actual factory problem.
03-20-2009, 12:07 PM
#28
Grand Chancellor
I blame them Mazda3s and Mazda6s what with their Duratec derived engines from Ford and crappy auto-trannies . RX-8 numbers make up far too little to be of any impact to the overall numbers.
03-20-2009, 01:04 PM
#30
Grand Chancellor
03-20-2009, 01:37 PM
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03-20-2009, 01:42 PM
#33
I guess I'm part of the 0 problems club. Unless you count my rear taillights being problematic and my ac/heat control **** solders..
I bought my car at 21k miles and I'm now almost to 69k. I've tried to do oil changes every 3k..some took me til 4k.
I think I need to get a hi-flo cat, and replace my ignition coils and spark plugs..its been a while.
Oh yea when I first bought the car it made this noise and I figured out it was the rear differential needed lubricated or something. Stopped making noise a few days after it got lubed..hasn't ever made any since.
Also my car has a couple interior noises that come up from time to time. Maybe 2-3, a lot of the times its completely quiet but sometimes there is an annoying, high pitched kinda squeakish noise that comes from the rear that I cannot pin point. Any volume covers it up but still when I can notice it it is annoying.
Other then that no problems.
I bought my car at 21k miles and I'm now almost to 69k. I've tried to do oil changes every 3k..some took me til 4k.
I think I need to get a hi-flo cat, and replace my ignition coils and spark plugs..its been a while.
Oh yea when I first bought the car it made this noise and I figured out it was the rear differential needed lubricated or something. Stopped making noise a few days after it got lubed..hasn't ever made any since.
Also my car has a couple interior noises that come up from time to time. Maybe 2-3, a lot of the times its completely quiet but sometimes there is an annoying, high pitched kinda squeakish noise that comes from the rear that I cannot pin point. Any volume covers it up but still when I can notice it it is annoying.
Other then that no problems.
03-20-2009, 01:54 PM
#35
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I think it has a lot to do with targeted market.
Buick ? come the fuxk on. their target market is more "older" people. most of the time they dont even know that something is wrong. they just drive it. I saw it mad times that ppl in a buick, the car is making MAD noise from the outside (its not even old car, maybe 3-4 yrs). but it seems that the "driver" doesnt care or he never really hear it.
and Scion, most of the owners are younger "kids" that nag about every single thing. or they just fuxked their car up then bring it back and whine about the car suck (took the parts out first of course)
Mazda ... most Mazda people are enthusiast like us. and with TSB "easily" available. Its not surprised that a lot of people will go back and whine. Even when the problem is not there. Not to mention, Mazda's dealership ... some are ok. but most ... *sweat* like NYC. all 5 dealerships in the NYC metro area suck ***. so go figure.
Buick ? come the fuxk on. their target market is more "older" people. most of the time they dont even know that something is wrong. they just drive it. I saw it mad times that ppl in a buick, the car is making MAD noise from the outside (its not even old car, maybe 3-4 yrs). but it seems that the "driver" doesnt care or he never really hear it.
and Scion, most of the owners are younger "kids" that nag about every single thing. or they just fuxked their car up then bring it back and whine about the car suck (took the parts out first of course)
Mazda ... most Mazda people are enthusiast like us. and with TSB "easily" available. Its not surprised that a lot of people will go back and whine. Even when the problem is not there. Not to mention, Mazda's dealership ... some are ok. but most ... *sweat* like NYC. all 5 dealerships in the NYC metro area suck ***. so go figure.
This just goes to show you that perception plays a big part. Buick owners are perceived as older, somewhat affluent, conservative people who won't put up with bad service so the dealers treated you with more respect.
With my 8 I've had nothing but bad experiences with dealers. My 8 is almost 6 years old and still looks pretty new, no rattles, the fabric hasn't even worn out on the seats. But I've put so much money into her for maintenance and mechanical issues it just crazy.
03-20-2009, 02:06 PM
#36
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Hmm... maybe driver related??? If so, JD powers sure would like to hear from you... that is all they judge on.
My 3 year old (going on 4) '8 has not had a single mechanical issue like a tranny or engine...So which one of us is right? The one that has blown through two trannys, and engine and other necessary fixes or the one that drives the car hard every time he gets into it and has done nothing but had to replace brake pads.
just say...well not saying that you suck as a driver, just saying see there are two sides to the coin and I would bet there are a lot less people that have had two trannies and and engine than there are people that have blown up two trannies and an engine.
What they should be judging on is actual repairs, but unfortunately the dealers are not always honest on if it is a driver issue or actual factory problem.
My 3 year old (going on 4) '8 has not had a single mechanical issue like a tranny or engine...So which one of us is right? The one that has blown through two trannys, and engine and other necessary fixes or the one that drives the car hard every time he gets into it and has done nothing but had to replace brake pads.
just say...well not saying that you suck as a driver, just saying see there are two sides to the coin and I would bet there are a lot less people that have had two trannies and and engine than there are people that have blown up two trannies and an engine.
What they should be judging on is actual repairs, but unfortunately the dealers are not always honest on if it is a driver issue or actual factory problem.
03-20-2009, 02:12 PM
#37
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Some Mazda dealerships suck. I posted in the lounge a few weeks ago in regards to the dealership next to my apartment.
There are some good Mazda dealerships, but it seems like there are more bad Mazda Dealerships.
There are some good Mazda dealerships, but it seems like there are more bad Mazda Dealerships.
03-20-2009, 03:47 PM
#39
Huge hole is huge
I guess I'm glad the only dealership I've been to for anything *Oil change* treated me really well. I hope to never have to visit another one so I don't spoil the image.
03-20-2009, 05:45 PM
#42
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The quality surveys are rubbish in my view. They are just tools to help make a point. I'm guilty of using them as such. :Þ
I always wondered who fills these out? I throw them away.
I always wondered who fills these out? I throw them away.
03-20-2009, 05:50 PM
#43
Besides, if you believe the data, if you buy a Buick, you are likely to have at least one problem. If you buy a VW or Mazda, you may have two or three.
I'll take one more visit to the dealer for a superior (to me) daily driving experience any day.
Last edited by GeorgeH; 03-20-2009 at 05:54 PM.
03-20-2009, 05:56 PM
#44
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I would doubt of all the 04 owners on this board that even 25% of them had an engine replaced or a tranny. In fact I would bet it is much closer to maybe 10% of all the 04's ever made had engine replacements (with a higher percentage in the USA due to incompetent dealers and owners).
So hardly typical. Typical would be more than 51% or 60%.
So hardly typical. Typical would be more than 51% or 60%.
03-20-2009, 08:31 PM
#45
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Hey what you guys are missing is what JD power rates.
For example you know what the number one complaint in that poll was.
Wind noise. Yep, If the car has wind noise JD powers considers it less reliable than a car without wind noise.
Wanna know what the number two complaint was... noisy brakes. So if you get a little dirt in your brakes and they make some noise until you wash your car, JD powers considers that to be a defect.
So right there, if you had both wind noise at 120 MPH and squeaky brakes you would have two deflects on your car according to JD powers and would rate around 200. Nothing about an engine lasting 100K miles or nothing about the interior not looking like crap after 50K miles (like most Honda's and Buicks I have seen)... but rather BS like squeaky brakes. That is why the Buick scores so high... little windnoise from its jelly bean shape and brakes that don't squeak (of course they don't stop the car either, but that doesn't matter to JD powers).
So you guys are reading too much into the JD Powers crap polls. They are not reliability/ dependability, they are instead BS answers from Americans that 90% are clueless anyway. That is why Mazda scores so high everywhere else in the world. It is the same car, but in some countries a little wind noise at 120 MPH is acceptable.
Don't get your panties in a bunch until you actually read the reports.
For example you know what the number one complaint in that poll was.
Wind noise. Yep, If the car has wind noise JD powers considers it less reliable than a car without wind noise.
Wanna know what the number two complaint was... noisy brakes. So if you get a little dirt in your brakes and they make some noise until you wash your car, JD powers considers that to be a defect.
So right there, if you had both wind noise at 120 MPH and squeaky brakes you would have two deflects on your car according to JD powers and would rate around 200. Nothing about an engine lasting 100K miles or nothing about the interior not looking like crap after 50K miles (like most Honda's and Buicks I have seen)... but rather BS like squeaky brakes. That is why the Buick scores so high... little windnoise from its jelly bean shape and brakes that don't squeak (of course they don't stop the car either, but that doesn't matter to JD powers).
So you guys are reading too much into the JD Powers crap polls. They are not reliability/ dependability, they are instead BS answers from Americans that 90% are clueless anyway. That is why Mazda scores so high everywhere else in the world. It is the same car, but in some countries a little wind noise at 120 MPH is acceptable.
Don't get your panties in a bunch until you actually read the reports.
How true...I have never heard of so many complaints about squeaky and rusty brake rotors than in the US.
From my perspective I have never had squeaky brakes from any Mazda I have owned or had as a company car..
If you bed your brake pads in properly when new, 1. they last longer and 2 they should not squeak.
Mazda have always (like most cars) develop rust on rotors, they won't rust through or fall off or cause an accident, it is surface rust, either repaint or rub a little oil (WD40) to seal them will stop the problem for a while...not on the actual brake disc surface area though.
Wind Noise...that can also depend on cross winds, even humidity.
All cars will show up wind noise at some speed or conditions.
I agree with Paul about dealers, MNAO must have training available, the problem is when guys leave a dealer there is next to no follow up training for replacement or new staff.
Then there is the issue that sometime a dealer just can replicate an owner complaint...particularly rattles because when it is cold you get a rattle then when the dealer checks it the temp and car is warmer and no rattle...
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