Look, regardless of issues where it's debatable if MM fulfilled his agreements for tuning or other less tangible services (there's another thread right now about this), for F*($'s sake, if people sent him money for a turbo kit, then a few weeks later (MAX), they should either have their product or a REFUND WITH AN APOLOGY PERHAPS SUGGESTING A RE-PURCHASE ONCE IT IS AVAILABLE (for whatever reason). There is NO situation where a vendor should hold onto their money for an extended period of time if there is no other payments etc due. IF there were issues with shipping (which, honestly, does not happen all that often if care is taken when addressing things), there should be a lot of active communication on both party's parts to resolve it. Not unanswered emails.

It's bad enough when consumers don't have a concept of the time-value of money. If vendors don't respect their customers enough to issue a refund in this situation, it's really unfortunate.

 

I think Luc has every right to his post, and this is the proper forum for it. His post was very proper and mature.

Seems really funny though to act all macho 'Merican by hassling Luc over European football and then be all butthurt sensitive to MM's feelings in the same breath...

 

Hopefully Luc knew I was tongue in cheek about the soccer thing, if not J/K. Heck, my Patriots recently played (and won) in London. But the analogy applies none the less.

Again in my very humble opinion he should have either started his own thread, or better tried to resolve privately.

Philosophically I see the good guy/bad guy forum as more private sale related than vendor, where the former doesn't get the same visibility. If a vendor doesn't meet expectations we'll vote with our wallets and they'll soon be gone.

 

No prob, like I said, hope this gets resolved quickly.

 

Didn't want to hijack anyone's thread guys ... just thought it would be interesting to add some general information in the interest of everyone being in business with MM.

No offense.

Luc

P.S. I know that US football is different compared to the soccer over here

 

I m not in the zone with all those names. Is mazdamaniac a part of BHR? I was about to buy a clutch/flywheel from them but their customer service seems ... well, unacceptable. So I ask you. lol. who is the baddie and who is the daddy out of all this situation? is BHR a reliable source of parts?
thx in advance

 

Jeff/MazdaManiac works with BHR... but the AccessPORT side of Jeff's business is his alone.
BHR is a very reliable place to order parts and their customer service is outstanding.
I was able to call Charles R Hill directly and talk to him about an issue I was having and he was generous enough to talk me through it.
Its hard to get that instant support and detailed knowledge elsewhere.

 

I told Luc to post here. As I have RWags, and a few others. I also told MM yesterday that I instructed those guys to do it. BHR has some VERY important stuff about to start taking place and we need all this bullshit cleared up before BHR can move forth.

 

Thx, Jon. Don't forget that you also offered up a solution of your own that worked for you, so the vendor-customer relationship is in many aspects a two-way street. I was not being "generous".... I was doing my job.

As regards the MM/BHR affiliation; due to the complexity of administering the Cobb AP "Calibration Service", MM and BHR need to keep that wholly separate from the rest of BHR's business.

It is no secret that Jeff and I have different histories/records when it comes to satisfying those who are our customers and even those who are not. If people want to evaluate BHR's total worthiness through what they read about MM, that is a chance I am willing to take because his value to this team transcends all this stuff. So far, it seems most people have understood that he and I are two different people and have been gracious and patient with it all. Besides, were it not for Jeff (and a few others close to me) I would have already "given away the farm", so to speak, and BHR would now probably be out of business.

Do I like it this way? Nope, but it's what I have right now and we'll see how things go as These Are the Days of Our Lives.............

One last thing; if any of you think my dealings with him are less troublesome than yours, he is a royal pain in the asses of the whole BHR team but we still love his dysfunctional, ADD-addled, stupid *** just as much as we would our own flesh and blood.

 

BHR is a great company and Charles R. Hill is a great guy. He has walked me through issues and even installation of a part over the phone. You wont find better customer service on this site than BHR.

If you still want to know about them, do and advanced search on "BHR" in the good guy/bad guy" section or on me and you will find all you need.


EDIT: As far as MM goes, I purchased an AP from him a while ago and had no issues at all with communication or getting my product. I guess what I'm trying to say is it isn't always a bad or painful transaction with him.

 

Thanks Charles

Your help and assistance has always been great ... I can't wait to get your parts fitted to my car (once I have everthing here)

Many thanks from Luxemburg

 

One week, no resolution.

 

You are expecting what? You wait a year...and now you think it's going to be fixed in a week

 

It's more like checking your watch, noting the passage of time.

It's sad that someone should so nonchalantly discount it though.

 

 

An unannounced package has arrived from Arizona at my parents' house. I will be going to get it in a few days.

 

That sounds positive

 

I just sent him the one I sent in the first place (that his parents weren't around to sign for and UPS sent back).

 

Sitting in a moving box

 

I think its Ryan that moved, not his parents.
That has been the major obstacle in all of this.

 

MM,

Any word on my refund for my injector cores?

 

First off, I'm glad to see a resolution here. Thank you, Jeff.

On the other hand, while I have moved 3 times since originally ordering everything, I had this in mind well before I finalized the order. I changed my shipping address and received confirmation of the change the same day, 4/29/08, over 2 months prior to getting the ball rolling with my payment that was confirmed on 7/19/08.

To me it seems that lack of communication is the real problem. It's hard for me to anticipate a package that I was never told to expect and subsequently never told did not make it. Maybe if I was psychic ?

Anyway, I've been inhumanly patient, resorted to threats, and finally this thread to get a resolution. Understandably, at many times during this saga I have doubted that I would ever get what I had paid for and therefore canceled orders for all the supporting mods and parts needed to get this kit in my car. My goal now is to reorder and reconnect with installers who last heard from me over a year ago and doubtless forgot about me since then. I want to put this fiasco to bed once and for all and wash the bad taste this has left in my mouth away with turbo-charged exhaust fumes.

I'll be getting in touch with you about tuning (hopefully) soon, Jeff/MM.

 

Bingo. Hard to conduct business without good communication skills. Glad to see things might be working out for you.

 

Glad it got resolved

For Once.

 

im not taking anyones side or anything, but its rather risky to order something with no phone number. maybe im talking out of my *** but I cant find a number for MM.. If i cant at least talk to the person on the phone i dont do business.

but apparently MM has satisfied MANY CUSTOMERS. So whatever he does, works......most the time.

But I have yet to order a Cobb AP from him because im not sure how easy it is to get ahold of him with no phone number.

on the other hand, he might not have the resources right now to have an extra phone line dedicated just to the tuning services. he prolly doesnt want a billion people calling his personal phone lines, which I understand.