Dude, that is wrong on so many levels. WTF does 'been more agressive (sic) towards this instead of waiting'? That's totally the opposite of every other post that comes around here.

Here's his log of requests AFTER his Sept. payment date:

03-30-2009, 03:37 PM
Replies: 5,505
Cobb AccessPORT Discussion
Views: 163,511
Posted By Kazuma
I know but it's different in my case...I paid for...

I know but it's different in my case...I paid for it last year and never got one and Jeff told me to check what happend...

Cheers,
Kazuma.



03-30-2009, 01:58 PM
Replies: 5,505
Cobb AccessPORT Discussion
Views: 163,511
Posted By Kazuma
Again, 3 weeks without any news...man, please...

Again, 3 weeks without any news...man, please tell me what was going on!


03-09-2009, 05:56 PM
Replies: 5,505
Cobb AccessPORT Discussion
Views: 163,511
Posted By Kazuma
Any news for me, Jeff?

Any news for me, Jeff?


03-03-2009, 03:00 PM
Replies: 5,505
Cobb AccessPORT Discussion
Views: 163,511
Posted By Kazuma
EU Another week without any news :banghead:

Another week without any news :banghead:


02-24-2009, 03:42 PM
Replies: 5,505
Cobb AccessPORT Discussion
Views: 163,511
Posted By Kazuma
Can you tell me what happened with my AP????

Can you tell me what happened with my AP????


02-24-2009, 09:25 AM
Replies: 5,505
Cobb AccessPORT Discussion
Views: 163,511
Posted By Kazuma
EU Any news for me????

Any news for me????



02-18-2009, 02:41 PM
Replies: 5,505
Cobb AccessPORT Discussion
Views: 163,511
Posted By Kazuma
EU ?????

?????



02-15-2009, 11:53 AM
Replies: 5,505
Cobb AccessPORT Discussion
Views: 163,511
Posted By Kazuma
Any news???

Any news???


02-13-2009, 03:56 PM
Replies: 5,505
Cobb AccessPORT Discussion
Views: 163,511
Posted By Kazuma
EU That's right! So where is it? Can you check that?...

That's right! So where is it? Can you check that? Is it possible that you never shipped it but thougt you did?

Cheers,
Moe.



02-13-2009, 03:47 PM
Replies: 5,505
Cobb AccessPORT Discussion
Views: 163,511
Posted By Kazuma
EU Jeff, I've never got any unit!!! I'm waiting for...

Jeff, I've never got any unit!!! I'm waiting for since i've paid it...

Cheers,
Moe.




02-13-2009, 03:38 PM
Replies: 5,505
Cobb AccessPORT Discussion
Views: 163,511
Posted By Kazuma
A few weeks ago you told me, that you are waiting...

A few weeks ago you told me, that you are waiting for the Euro spec APs. Now you told me, it went out last year...I never got it...



Cheers,
Moe.


02-13-2009, 02:24 PM
Replies: 5,505
Cobb AccessPORT Discussion
Views: 163,511
Posted By Kazuma
EU Moritz Benner from Germany. How can I ask you...

Moritz Benner from Germany. How can I ask you some questions?

Moe.



02-13-2009, 01:48 PM
Replies: 5,505
Cobb AccessPORT Discussion
Views: 163,511
Posted By Kazuma
Hey Jeff, where is my AP?????

Hey Jeff,
where is my AP?????



01-28-2009, 10:48 AM
Replies: 5,505
Cobb AccessPORT Discussion
Views: 163,511
Posted By Kazuma
Any news???

Any news???


01-22-2009, 10:24 AM
Replies: 5,505
Cobb AccessPORT Discussion
Views: 163,511
Posted By Kazuma
Where's my AP Jeff??????????????????????????

Where's my AP Jeff??????????????????????????


12-11-2008, 03:54 PM
Replies: 5,505
Cobb AccessPORT Discussion
Views: 163,511
Posted By Kazuma
Paid both money requests (16.09. & 30.09.). After...

Paid both money requests (16.09. & 30.09.). After that I didn't recieve anything from you...Did I something wrong?

Please try pcmtech@tnc-import.com...


12-11-2008, 03:44 PM
Replies: 5,505
Cobb AccessPORT Discussion
Views: 163,511
Posted By Kazuma
I received nothing :(...no AP and no emails from...

I received nothing :(...no AP and no emails from you :(...I have paid them both...



12-11-2008, 03:29 PM
Replies: 5,505
Cobb AccessPORT Discussion
Views: 163,511
Posted By Kazuma
Moritz Benner (moritzbenner @ aol . com)

Moritz Benner (moritzbenner @ aol . com)


12-11-2008, 02:39 PM
Replies: 5,505
Cobb AccessPORT Discussion
Views: 163,511
Posted By Kazuma
You still have my money...please send it back or...

You still have my money...please send it back or send me an EUDM AP for 06 FI!



06-24-2008, 05:27 PM
Replies: 5,505
Cobb AccessPORT Discussion
Views: 163,511
Posted By Kazuma
Hey Jeff, do you konw my shipping cost now???...

Hey Jeff,
do you konw my shipping cost now??? Want to send you money :)...

Cheers,
Moe.

Kazuma
aka R-Styles,,

MM will send you an E-mail.

I'm sorry this has happened.

MM is a good guy, but you do have an issue. MM will help you.

Easy1 will assist you.

Funny how he left this out.

Again, Google Ckeckout status: PAID but NOT SHIPPED/MasterCard status: PAID! It doens't matter what he says in this case because I have two facts that show the opposite!!!

Kazuma.

Yes!
Believe it or not, any negative reactions I have to this topic are not directed to MM. I thing I have him pretty well pegged, and his behavior here is no surprise to me. What I find disturbing is how severely a fairly innocent person (I say fairly innocent because I would only place 5% of the blame on Lance) is chastised by MM supporters. Even highly respected individuals such as Stealth, RG, CRH, at best, smear out blame uniformly when it is not. And then the OP is attacked on his supposedly unreasonable reactions to having people doing the equivalent of repeatedly poking sharp sticks in his eye.

When you are accused of a wrongdoing, you need to try and respond to it one way or the other, otherwise it suggests you are guilty. Although it's tough to accept, imagine how much more respect Jeff would have received, from people on both sides of the fence, if he had just said at the start (and it's not too late) something like:

LANCE, I'M SORRY. THINGS JUST GOT CRAZY AROUND HERE VERY FAST. I'LL TRY AND MAKE IT UP TO YOU SOMEHOW, I PROMISE.

Patience. I am following a rather long and sordid paper trail. And I am coming to the end of it shortly.

No problem, I'm waiting :)...

Kazuma.

you'll let him be on top next time?

As Easy has already stated, we are in the process of following the paper trail on this. I hope to have more info on it this evening.

No offense to you, wait Offense to you... Fuck Off Delmeister. What you said is the most ignorant thing here. Everyone has their off days, even CRH! But don't randomly talk about these respected people on the forum and don't talk out of your ass.

I hope CRH's post shut you up, n00b GTFO!

At this point, the issue with lance has been SOLVED. I'm sure he's enjoying his accessport as we speak. There was an issue with his address, the issue could not be resolved until Lance provided an address that UPS would take OR MazdaManiac found another method of shipping. Push came to shove and MazdaManiac sent the accessport via another route while also paying for upgraded shipping at his own expense.

Problem solved.

As for Kazuma, Easy and Hund are having to backtrack through a few months of emails and other paperwork to figure out what the situation is. Since MazdaManiac doesn't keep a surplus of Accessports in inventory I doubt the situation is as simple as the device was never mailed.

That being said, please let's just reserve our comments until the full facts have been discovered.

Then thread closed? Because it was resolved...Oh and, finally! Everything was resolved for a demanding customer!

Still working through the paper trail but lets be clear on something....

Google checkout status means nothing other than Jeff did not click the button that says shipped. He did not even start using that button until about Feb of this year.

Google does not maintain inventory of the APs, ship them or track their shipping. Should we click the google buttons for shipping and such? Yes, but it is not a requirement. It does not have any effect on ANYTHING.

I will post up more info as soon as I have it available.

TTFN!

he's a busy man. patience is a virtue. although i think i remember getting it in 2 weeks or so.

No shazy, the thread is not closed unless you don't see this post:rolleyes:. Take it easy man. If you're upset with me for not including you as one of the distinguished few, well, sorry eh.

Ray:
Yes I will admit that there are some difficult people out there and it would not surprise me that Lance is one of them, and I don't know what to make of the fact that Brice from Fluid agrees with you. Unless I missed something, I did not see Fluid respond to this "......When I spent $1000 with Fluid that fucker told me that everything was there ready to ship. 4 weeks later he still hadn't done anything with my order."

I know, it's another complaint by the same person, but open accusations such as this, and those that have been directed to Jeff need to be responded to by the person being accused. What is particularly incomprehensible is that Jeff, and other distinguished members, have used this very forum to draw attention to their own plight. They wanted the facts out because they felt they had a legitimate case. Once such a thing is opened up in this forum, then one must play by the rules, and the main rule is that both parties tell their side of the story. Your buddies standing up for you doesn't cut it. It's not about how good a guy you are in other respects, it's about the details of how this matter was handled.

You have to admit it is wrong to repeatedly bash the complainant without first having all the facts on the table. Yes, you and the others I've mentioned are highly regarded. That is precisely why I hoped for a more reasonable response from you (plural, as in youse guys). That means a little more appreciation of the facts as we know them (Lance's side), and some utterance to the effect that Jeff should be addressing these accusations directly.

Your statement: "Even when those in the know tell me I am not to blame I STILL do what I can to make the customer happy" is commendable, but not something a lot of vendors can claim. People don't remember vendors' arguments against accusations as much as they remember that they were big enough to take the action to satisfy someone else at their own expense. In fact I'm mystified as to why some vendors react so negatively to accusations. It's a unique form of free advertising. If they portrayed a more helpful rather than a defensive stand (regardless of fault), you'd think the respect they would gain would more than compensate for the immediate losses in the form of greater future business.

Thanks for trying but I'm afraid you did not convince me, and I have to ask .... why is it that I cannot convince you? Is it really so unreasonable to ask that we keep our eye on the ball? Although true, it is not really relevant that Jeff can be difficult to work with sometimes, about other vendors' opinions, how hard you have worked to gain your reputation, how big the AP business is, or how difficult Lance may be to deal with.

I know this for sure. Some people here have been unreasonable in their reaction to Lance. I think I am being reasonable in my reactions to those reactions. Do you really think I am not?

Amaris8: It may have escaped some people, but I did notice that pksan123 said exactly the same thing in the second post of this thread.

/\ reading your post reminds me of Atlas Shrugged..

Reading your post I don't know what you're talking about.

Now I do. For those who don't, and want more ammunition to bash me:

From Wikipedia, the free encyclopedia:
Atlas Shrugged is a novel by Ayn Rand, first published in 1957 in the United States. It was Rand's fourth, longest, and last novel, and she considered it her magnum opus in the realm of fiction writing.[1] As indicated by its working title The Strike, the book explores a dystopian United States where leading industrialists and businessmen refuse to allow the government to exploit their labor for the "general good." The protagonist, Dagny Taggart, sees society collapse around her as the government increasingly asserts control over all industry, while society's most productive citizens, led by the mysterious John Galt, progressively disappear. Galt describes the strike as "stopping the motor of the world" by withdrawing the "minds" that drive society's growth and productivity; with their strike these creative minds hope to demonstrate that the economy and society would collapse without the profit motive and the efforts of the rational and productive.

The novel's title is a reference to the mythical Titan Atlas, who in the novel is said to hold the weight of the world on his shoulders.[2] The novel includes elements of mystery and science fiction,[3] and contains Rand's most extensive statement of Objectivism in any of her works of fiction, a lengthy monologue delivered by the strike's leader, John Galt.[4]

The theme of Atlas Shrugged is the morality of rational self-interest. It advocates the core tenets of Rand's philosophy of Objectivism and expresses her concept of human achievement. The book explores a number of philosophical themes that Rand would subsequently develop into the philosophy of Objectivism.[5][6] It centers on the decline of Western civilization, and Rand described it as demonstrating the theme of "the role of man's mind in existence." In doing so it expresses many facets of Rand's philosophy, such as the advocacy of reason, individualism, the market economy and the failure of government.

Atlas Shrugged received largely negative reviews after its 1957 publication,[7] but achieved enduring popularity and consistent sales in the following decades. In the wake of the late 2000s recession sales of Atlas Shrugged have sharply increased, according to The Economist magazine and The New York Times. The Economist reported that the fifty-two-year-old novel ranked #33 among Amazon.com's top-selling books on 13 January, 2009[8]. More than a month after these news reports, on 2 April, 2009, the novel ranked #15 at Amazon and they ranked it their #1 seller in "Fiction and Literature."

well, for the record my statement was directed more towards the flamer comments that have already been removed by a mod. I don't think any one of the individuals you named flamed Lance. Good it's been resolved though! (at least Kazuma's case anyways :lol:)

Every customer in the world would be bit weary when a deadline is 10 days past and they would expect at least one replied email as to status. Communication in this case was non-existent, a fault of no one but MM. Period.

Hmmm, the customer is paying for the product and a certain level of professionalism. Vendors are being paid to get the product to the customer. Once that $ has been accepted, its THEIR responsibility to get that product in the hands of the buyer in the most efficient way possible. If there is a hitch and the buyer is repeatedly trying to notify the seller of it, it is THEIR responsiblity to find out what that hitch is and to COMMUNICATE w/ the buyer to take steps to rectify it.

U guys can get on me if you want, but i cant help to remind you the basic fundamentals of customer service. #1 is communication...communication... communication! Thats what is at the root of all this. Not "MM is busy", "his custom tunes take time", "quality takes time", "the address was wrong"...he simply did not take the time to communicate. Its on him, instead of making excuses and trying to give vendor's POV, how about showing some balls and accepting responsiblity, fixing it and moving on to become better (like he has with Hund). The End.

At least you communicated this to him. That gives you credibility should he DARED start a badguy thread about you (i shudder at what would have happend to him if he had). Minor delays happen, EVERYONE understands that, and u did your job by letting him know that and reassuring that it is coming and letting him know u will be keeping an eye on it. Im also sure u didnt leave him hanging for days/weeks even in lieu of his hostility. No u didnt, because you know what customer service is. Difference is, MM ignored his emails, likely due to their threatening/hostile nature, so long that he had no choice but to start a thread to get answers, which he did. Im not defending him as a person, im just defending this particular situation.

I commend u on how u handled it Mr. Hill, had it been myself, i likely would have refunded his $ immediately, canceled the order, and "politely" advised him to take his business elsewhere:)....being the gentle lil angel i am

because they get to test all of these new things... those greedy bastards

I keep asking Easy to let me test the BHR chick magnet but he won't let anyone else use it.

I need another co-star for my next DVD.

Absolutely 100% spot-on.

B

Nothing happend :banghead:...

Hund has taken over this task.

That reminds me.... I think I'm gonna start a bad boy thread about Easy1 since he never showed up at the So Cal Beach Cruise.

He was suppose to teach us about those magnets he uses.

Bad Easy1:spank:

Ok...please check what happend and then send me my money back...

Kazuma.

I don't know if your quiet ready for the full on schooling yet Razz. It's a hands on workshop and very in depth. i don't think you are ready for this depth of training. The outcome might be more than you can handle at this stage.

Really?!?! I (and Easy) have both said we are looking into it. Jeff is currently out of town and we are trying to find a resolution to this. I have asked nicely for a little time on this. Your attitude about it is not helping. I understand you are frustrated and I am not saying you shouldn't be but this is not helping.

Sean

Why not? I don't need the AP anymore. Last year, yes, but things have changed. I just wanted that you know I want my money back because I don't need it anymore - nothing else...thought, perhaps it could make this easier for you and easy...

Kazuma.

Sure, it would be easier. But I need to make sure that there was not an AP shipped out to you if you want your money back. Then we would be out the money AND an AP. I want to get this resolved to everyones satisfaction but to do that I need more time to research it and find out what happened. Please be patient.

hope everything gets sorted out and both sides are content.

My understanding is you received the AP crashed your car and wanted your money back. Due to not needing it.
I do not know whether this is factual or not.
I have a few e-mails to find. MM was very good about keeping all correspondence. So this should not be to big an issue.

This is where I'm at with it.
So until I find out a few more facts then I am sorry your going to have to wait.

If you really mean what you're saying, and didn't misspeak, you seem to be saying that Kazuma is lying and trying to cheat MM but you're not really sure if that's factual. I think you should be really sure before you make such a charge.

Dude, if you did that, then shame on you.

WHAT?! I can't believe what you wrote there!!! Nice company :banghead:!!! Now I'm done with my patience!!! Check what happend and send me my money back!!! If not I'll check which possibilities I have to get my money back...

Kazuma.

that is quite the accusation easy. i hope you are saying it with good reason.

can we please get a mod in here before this gets even uglier?

This is what I am dealing with. I want to get to the bottom of this. So please be patient.
If I am incorrect then I apologize. This may be a complete misunderstanding on my part.
But at this point in time I do not have all the info I need. There are a lot of records to look through at this point in time. And I have not found everything yet.

You had to go through all of this before you say I'm lying!!! For me that's not the way I want to be handeled by a company!!!
If it was shipped there should be a tracking number...if there is a tracking number you'll see that I never got the AP and we can check what happend with the shipping company...

Kazuma.

there is a few mods reading this.......now lets let proof decide the outcome

Wow Easy, that's not a cool post to make if you're not even sure of your facts.

i don't know that this is the case but Easy might have kazuma confused with another customer who had purchased it, sat on it for a while, and then demanded that jeff do his tuning 8 months later. i can't for the life of me remember who it was (or if it was the OP and those posts got cleaned up) but sounds like that might be the issue here.

I remember that deal...different person from kazuma.

true.

Demanding money back for a product that was ordered months ago will take time varifying all of the logistics. You have every right to be pissed if you never received something you have paid for, but that doesnt mean they should take your word for it and just refund the money. If you have waited this long with no AP and no money, you can wait a couple more weeks for them to investigate the situation and sort fact from fiction. Honestly, fighting through the thread forum is doing nothing but causing headaches for Hund and Easy who are trying to help you. Calm down a little bit and let them do their job. You will have an answer when they find out what is going on. Now, this doesnt mean to not post and not check in with them via email, things may just work out if you give them a little time.

That's all right BUT to write I'm lying is too much!!! Last words until I'll get some news...

Kazuma.

I agree that Easy's statement was uncalled for. Howerver, he has most likely been reading through hundreds of emails and got things mixed up. I agree he should have known 100% if that were true before stating this. I cannot say it is true/untrue since I do not know. Easy would not purposly try to slander your name to try and get people to turn against you. If it is untrue, I'm sure it was a mistake.