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Good - Racing Beat

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Old 08-03-2006 | 08:23 PM
  #1  
DarkBrew's Avatar
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Extraordinary Engineering
 
Joined: Oct 2005
Posts: 4,733
Likes: 12
From: Burls On
Good - Racing Beat

It started as a simple order of two screen sets from racing beat. To make a long story short they ended up shipping one set only.
After a call to inform them of the error (and the fact that I had already paid border taxes on the full amount) they went out of their way to make sure that I got the missing set right away.
They took care of the border tax issue and sent along some extra goodies to make up for the error.
Mistakes happen: The sign of a good company is how they handle them. Racing Beat looks after their customers.
Old 08-04-2006 | 02:45 AM
  #2  
swoope's Avatar
Zoom-Freakin'-Zoom
iTrader: (5)
 
Joined: Jan 2004
Posts: 14,602
Likes: 36
From: orlando, fl
Originally Posted by DarkBrew
It started as a simple order of two screen sets from racing beat. To make a long story short they ended up shipping one set only.
After a call to inform them of the error (and the fact that I had already paid border taxes on the full amount) they went out of their way to make sure that I got the missing set right away.
They took care of the border tax issue and sent along some extra goodies to make up for the error.
Mistakes happen: The sign of a good company is how they handle them. Racing Beat looks after their customers.
yes,
i agree... i had a tokico adjuster go bad... jim tanner was very fast at fixing the problem..

beers
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