Race Roots coming clean....
#276
SARX Legend
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After 10 days I expect my product to have been shipped already, I can't remember the last time I waited more than ten days to receive something off the shelf. Hell I have ordered **** from Hong Kong that has got here in ten days.
Last edited by 9krpmrx8; 04-29-2010 at 09:44 AM.
#277
WAH WAH WAH
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Really? If I pay for something and I send email requesting status I expect a response within a day or two, not some BS a few days later that it's not in stock or excuses about a supplier, or a tracking number that shows no movement,blah, blah, blah.
If I pay for something that is in stock, it should ship within a day or two. I have ordered many, many, many things and if it is in stock I usually get in within a week.
But if you guys think more than a week with no movement on the product and lack luster communication is cool then I guess I am a bit too demanding![Roll Eyes (Sarcastic)](https://www.rx8club.com/images/smilies/rolleyes.gif)
If I pay for something that is in stock, it should ship within a day or two. I have ordered many, many, many things and if it is in stock I usually get in within a week.
But if you guys think more than a week with no movement on the product and lack luster communication is cool then I guess I am a bit too demanding
![Roll Eyes (Sarcastic)](https://www.rx8club.com/images/smilies/rolleyes.gif)
I dont think a week is a long time to have not received something but with no communication whatsoever i would agree with you that is where I would have a problem . I had the same issue with mazmart i paid for a water pump there were issues with the supplier or machine shop they were using it took forever ultimately the order with the machine shop was canceled my money was refunded the only thing that made me comfortable besides their reputation was the communication. I waited well over a week, two, maybe three. I personally wasnt advocating or saying it was ok just that a week isnt a long time. You really arent demanding anything outrageous but then again you arent demanding anything its your friend who has the issue.
Communication really is and always will be the key i think. The issue is now do you believe what you are being told.
PS i love mazmart my radiator and thermostat are awesome just using them as an example.
#278
SARX Legend
iTrader: (46)
Yeah, I have ordered a few things from many of the vendors here (Mazmart, BHR, etc.) without issue and I understand **** happens but crappy communication is no excuse when this is what you do for a living. Not to mention this wouldn't be the first time that a supplier is blamed when an item is listed as in stock.
You are right, I have no dog in this fight. I am just looking out for a local member and putting it out there.
You are right, I have no dog in this fight. I am just looking out for a local member and putting it out there.
#281
SARX Legend
iTrader: (46)
Meh, I just hate bullshitters and I hate when people try to bullshit me. If I tell a patient something is going to get done by a certain time, it gets done 99% of the time. If a problem arises I call them myself and explain, I don't blame my staff, a supplier, etc., etc.
I guess we all see things differently.
I guess we all see things differently.
Last edited by 9krpmrx8; 04-29-2010 at 11:14 AM.
#282
Registered
iTrader: (7)
Good to see you guys praising Race Roots service. Meanwhile, a new local member who does not frequent the site much ordered Tein S Tech springs from over a week ago and is now getting the not so common run around and excuses. Not to mention he paid too much for the springs.
#283
SARX Legend
iTrader: (46)
Yes, it is his fault for purchasing there but he didn't know any better. I don't think he intended/intends to screw him but it's still bullshit to pay for springs and then for them not to have even been shipped 10 days later.
#287
There is no downage. Race Roots is still in business and a forum vendor.
While I would never directly do business with Scott again, whether anyone else chooses to do so is their business, not mine. The overall level of ridiculous BS on this forum never ceases to amaze me. Laying a "bad vendor" thread in their vendor forum and then closing it from retorts rather than deleting is the lamest ***** move I have seen in a long time.
I have nothing but good things to say about Brice/Race Roots the same as with Ray/BHR, Paul/Mazmart, Yuki/JapanParts etc. and have no hesitation continuing our excellent relationship together.
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While I would never directly do business with Scott again, whether anyone else chooses to do so is their business, not mine. The overall level of ridiculous BS on this forum never ceases to amaze me. Laying a "bad vendor" thread in their vendor forum and then closing it from retorts rather than deleting is the lamest ***** move I have seen in a long time.
I have nothing but good things to say about Brice/Race Roots the same as with Ray/BHR, Paul/Mazmart, Yuki/JapanParts etc. and have no hesitation continuing our excellent relationship together.
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Meh, I just hate bullshitters and I hate when people try to bullshit me. If I tell a patient something is going to get done by a certain time, it gets done 99% of the time. If a problem arises I call them myself and explain, I don't blame my staff, a supplier, etc., etc.
I guess we all see things differently.
I guess we all see things differently.
I don't see why you are posting for Richard if he has a problem I prefer my customers to address them directly with me. I am sure you are just "standing" up for him.
He can email me as well anytime if he thinks I am bullshitting him and I can forward the emails. Remember transparency.
This thread went from resourceful and tons of insight from great people to tons of crap now and drama. It has served its purpose I think it should be closed as well but I am not going to press for it.
I have a surprise for everyone 6/1/2010 I had been planning it for about a month now and was going to do it 5/1 but since this bs went down I wanted to wait.
#288
SARX Legend
iTrader: (46)
He doesn't think your bullshitting him, I do (my opinion). He didn't ask know, or request I post this, it's all me based on the limited info I have. Facts are it's ten days and he doesn't have ****. I guess I have higher expectations.
I am glad you are being transparent, I'm just trying to push awareness on the site. Doesn't matter who the vendor is. As for this thread, I think it should stay, people can read it, and decide for themselves.
I am glad you are being transparent, I'm just trying to push awareness on the site. Doesn't matter who the vendor is. As for this thread, I think it should stay, people can read it, and decide for themselves.
Last edited by 9krpmrx8; 04-29-2010 at 01:48 PM.
#289
SARX Legend
iTrader: (46)
There are a couple of online vendors I would not deal with based on things I have read, seen, etc. I understand there are two sides to every story but typically when you see multiple issues and complaints arise with any business it is usually a sign the end is near.
I guess some people are willing to put up with BS, not me. But hey, we all run our businesses different I guess.
I guess some people are willing to put up with BS, not me. But hey, we all run our businesses different I guess.
Last edited by 9krpmrx8; 04-29-2010 at 01:47 PM.
#293
Kinda funny you say that, but I ordered my H. Tech springs from Assault Tech, and they shipped the next day, received them 3 days later. Now according to YOUR standards.... THAT IS SERVICE!!!!
When the local member first mentioned purchasing these spring from RR, I told him not to (this was before the blow up) because he doesn't hold stock and his price was about 70 bucks higher than other places.
When the local member first mentioned purchasing these spring from RR, I told him not to (this was before the blow up) because he doesn't hold stock and his price was about 70 bucks higher than other places.
#294
I have nothing against you or your business, what I do disagree with is your business practices. You sell items or attempt to perceive the notation that you have the product on hand, which often time (as we have read from the various bad guy threads) you don't and the customer is left to hang.
Funny thing, I am in the market for new belts for my WP. I went to Autozone and they said that they were all out of stock and that it would have to be factory ordered, when he called the factory, they were out of stock as well. He told me I could pay for the belt and then wait for the part to come in, they would call me and then I could come pick it up, it should take a week. I went with my better judgment and decided to just wait the week before paying. Guess what, I went back 2 weeks later and they still haven't been restocked yet, the store manager was like " Man I am glad you didn't pay for that belt, I would be looking like such an *** right now. We have no clue when we will get more in, best I can say is keep checking in with us"...... moral of the story, don't pay for it unless you know for a fact it is in stock.
And I vote we DON'T close this thread, it obvious you want it to get buried and for everyone to forget about this incident. But this is something that members need to be aware off.
#296
He doesn't think your bullshitting him, I do (my opinion). He didn't ask know, or request I post this, it's all me based on the limited info I have. Facts are it's ten days and he doesn't have ****. I guess I have higher expectations.
I am glad you are being transparent, I'm just trying to push awareness on the site. Doesn't matter who the vendor is. As for this thread, I think it should stay, people can read it, and decide for themselves.
I am glad you are being transparent, I'm just trying to push awareness on the site. Doesn't matter who the vendor is. As for this thread, I think it should stay, people can read it, and decide for themselves.
Also if the end was near I would not be giving away $1,000 in parts...
Some just don't know how much I love the Rx-8 community.
#297
You Dumbass!!!
Join Date: Feb 2008
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Brice should redeem himself by finding some way to tune an S2 Renesis.
and a Week is no time. The only time I would complain about waiting a week is if I was quoted a time less than that.
In Stock doesn't mean You'll have it tomorrow, in a week, in a month. It means we have it now.
Still, shame on Brice for having something listed as in stock when its not. A simple app can manage inventory for you bro.
Now get on that S2 Tune.
and a Week is no time. The only time I would complain about waiting a week is if I was quoted a time less than that.
In Stock doesn't mean You'll have it tomorrow, in a week, in a month. It means we have it now.
Still, shame on Brice for having something listed as in stock when its not. A simple app can manage inventory for you bro.
Now get on that S2 Tune.
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#298
RX8. Yeah, I get it.
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Kinda funny you say that, but I ordered my H. Tech springs from Assault Tech, and they shipped the next day, received them 3 days later. Now according to YOUR standards.... THAT IS SERVICE!!!!
When the local member first mentioned purchasing these spring from RR, I told him not to (this was before the blow up) because he doesn't hold stock and his price was about 70 bucks higher than other places.
When the local member first mentioned purchasing these spring from RR, I told him not to (this was before the blow up) because he doesn't hold stock and his price was about 70 bucks higher than other places.
And I ordered my hood from assualt tech which they told me it would ship out in 3 days. Two weeks later I was still fighting with them where my hood was. Apparently there was a "shipping discrepancy" and my order was never processed. **** happens to everyone. NO vendor is exempt from issues.
I vote to close this thread, its served its purpose.
#299
weeeeeeeeee
iTrader: (12)
if thread closes it should be stickied... or a new one created that covers just the facts, locked, and stickied.
Perhaps one day it can be removed... for me (yeah, I know what a lot of you guys already think) that'll be a cold day in hell.
Perhaps one day it can be removed... for me (yeah, I know what a lot of you guys already think) that'll be a cold day in hell.
#300
So Brice, answer this, why would you give a customer a tracking number for a package that is no where close to being ready to ship?