IronLu

I thought this thread was closed...guess not.

I sent MM my data on August 21. I sent him a follow up email asking if he received my data and he replied yes. Over 30 days ago I posted on the forum (several times) asking him how long will it take for me to get my map. He later replied that he never received anything from me. I have posted several questions and emailed him several times and never got a response back. I finally resent him the data AGAIN a few weeks ago and to this day I haven't received anything. This is by far the worse buying experience I have ever had. The worse customer service I have ever encountered. You can't have a business and treat customers like this. Look at what's happening to Mazsport. MM is heading down that same road as far as communication goes. If there was a return policy for the AP I would of sent it back long time ago...I bought it from MM because of the service he was providing. Don't say you can provide a service knowing that the people are willing to buy the device from you solely for this reason and then leave them hanging. I sincerely hope that you will come through for us (YOUR customers) but I highly doubt it.

I8U

iTrader: (1)

^Dude are you serious! Jeff is nothing like Mazsport Scott...Jeff is a very busy man. Did you send your email to the correct address? He has 2 different addys...maybe you have deleted his response by mistake...sometimes his email get sent to the spam box...but saying he is like Mazsport is just plain childish and absurd!!!

IronLu

I8U,

I have his correct email address. How do I know? Because he replied to me from it saying that he got my data months ago.

I said he was starting to be like Mazsport in terms of communication. I've been reading here for these past few weeks how Scott doesn't post anything in regards to the issues the forum members have with his service. MM hasn't posted anything an a couple of weeks. There are a handful of people who are well past the 30 and 40 day mark. So spare me the BS comments if you don't know what's really going on with those of us who have been waiting for a map let alone some form of communication from MM. I'm at 80 days, there are members out there that have been waiting for 60, 50 and 40 days.

blackenedwings

I'm in the same boat as a lot of other people, waiting for tunes with little to no response from Jeff. There are those of us who have sent it to the correct email address, with the proper format, with the proper information and have still gotten nothing back. Considering there is another big thread about what a great guy Jeff is and asking to chip in money to give to him, I think it's fair to say opinions are pretty polarized about him right now. My guess is that the people who are happy with his service are the people who actually received it. The other folks are in this thread. :P

IronLu

You're right. This thread is going to cause a lot of controversy. The many who have gotten their stuff on time are going to have a positive opinion about him. Even though they see how many days out we are without a map they're still going to make excuses for him but those of us who have been left out in the cold will say otherwise. We have every right to be upset at this point. If he is so overwhelmed with work and other projects then my opinion is that he should stop providing this service. If he continues down this road all it's going to do is generate more angry customers.

05rex8

iTrader: (7)

The problem is that so many people have bought the ap from him, so it's too much for him at this point. When he first started doing this service, I'm sure that most people didn't have to wait even 2 weeks to get their calibrations. During that time, Jeff was ALWAYS online and making calibrations. I just think it's a matter of the amount of time Jeff has vs. the amount of customers he as acquired. There is not really much we can do about it guys. We can make all the threads we want or send him a million emails...it's not going to magically give him more time to do these things. At this point, I am looking for other options for tuning my AP. If during that time, Jeff gets me a calibration, than cool. If not, well, that sucks, but it's life. Nothing is going to ever go as planned. At least we didn't pay extra for a service that he wasn't providing. It could be worse. I am not excusing him for this, nor am I thrilled about the lack of communication, but we can't expect perfection especially knowing that he's got a lot on his plate right now.

I8U

iTrader: (1)

^Well said rex, that's what I was trying to get across with my last post. I do believe Jeff is a little overwhelmed right now. Sorry you guys have had to wait so long.

HeavyMetal699

I'm under the impression that Jeff has a day job and this is his side job. I'm sure he's making a little money off each sale, but really the free tuning after the fact is ultra cheap. A real shop would charge alot more.

That said, I haven't bought an AP from him yet because of the huge backlog he has. I might get a tuner in Texas to do mine, but I'll probably be spending $400+ more.

RWagz

At least you guys have the physical product you paid for.

Unlike myself and StealthTL.

DynamicDookie

iTrader: (3)

I'm 65+ days with no response. When I tell people the situation, they laugh at me, saying I got tricked out of $700. Actually, the wife doesn't laugh and I don't blame her.

I understand he has a day job, but all I'm asking for as a customer is COMMUNICATION. Is that so crazy? I'm sure most if not all the issues with MM's AP service stem from the fact that we jump through the hoops with the data and the specially formatted emails in the hope that we may eventually get a response or..... even a map.

After 30 days we hear nothing. After 60 days nothing. To me that is entirely unacceptable. Side business or not it's just plain rude. I don't even know if he received my request. I mean what is so difficult about:

"Got the data and I'm working on it; check back with me in X days/weeks"

and iwhen I email him in X days:

"At SEMA, check back in X days/weeks"

And let's not forget part of the problem is that just about everyone with an AP bought it from MM based on his "service" and his "credibility" so when I call an AccesTuner nearby its no surprise that they have no experience with RX8s (escpecially RX8s and FI).

Red Devil

No, what's "childish and absurd" is acting like you have any idea what kind of business volumes exist at Mazsport.

Otherwise, hope everything works out for you guys. I hear MM's maps are very good.

paulmasoner

iTrader: (1)

um, where did he say anything about the volume of business at Mazsport? If those with views of Mazsport that are more positive than most via some kind of well kept secrets want to defend the company, it's probably a good idea to make retalitory statements in response to ACTUAL comments about Mazsport rather than reaching for straws - especially considering the facts/data/stories you stand your opinions upon are so secretive and the rest of us aren't special enough to know about...

IMO i would bet that I8U is in a pretty good position to know what kind of major business flow Mazsport does, not that it matters.

/threadjack

I agree with parts of what many people have to say here. Jeff has shown himself in the past to be an upstanding guy. My guess/opinion is that he has just been overwhelmed. An organized way of keeping track of people sooner would have helped i think, but i dont know how much. That said, i am concerned that he is in danger of burning his reputation here. I have my own opinions on how much i think he would care about that. My impression of Jeff is that as much as he probably enjoys what little profit he makes off the sales of the AP itself, he strikes me as the guy who could care less what the community views him as and really just wants to play with his car....

In my ideal world - as BHR continues to develope and come together Ray and Jeff, who make a great duo in many aspects, will lean on each other drawing from their respective strengths. I think it would be a great show of support to the community for BHR to make efforts to help Jeff's operation cleaned up and running smoothly, and i think if done right, they could both benefit greatly from it along with the rest of the community

r0tor

iTrader: (1)

I resorted to tuning my own AP for my NA car. The reality was I had the first shipment of Ap's and when the ATR software came out in September my car still was not running right in the upper RPM's. I pretty much got 3 attempts out of it in the half year of ownership.

Its not a hard process to do, and frankly i don't mind it (for my NA car). However, the wait I have experienced would make me take a second guess at buying a turbo that would rely on getting maps from Jeff in a timely fashion...

I8U

iTrader: (1)

This not the place to speak of such BS, we can always take it to one of the many threads on how much Mazsport sucks if you'd like.


Anyways, I was just sticking up for a very valuable member of the RX8 community, I'm not a fanboi by any means. I have seen what MM has brought to the community strictly out of his own accord, I'm sorry to those that have been waiting a while for maps and such. Hope everything works out soon.

RedefineRX8

iTrader: (-1)

However the waiting still isn't justified if one company is going to get slammed and bitched at completely then another does the same thing but gets off the hook easy. Waiting is waiting, doesn't matter who you buy your stuff from. It shouldn't be a double standard like it seems to be on this forum.

I8U

iTrader: (1)

^It's different when you have a company that actually has a staff versus 1 guy doing all the work. No double standard, it's just how it is.

HeavyMetal699

Like I said before, I'm pretty sure this is not his day job.

His tuning service is more of a help the community out type deal. If you want it done fast there are many tuners around the USA that are willing to tune it for you. Just don't be surprised when the tuning bill alone is $400+

Don't think you only have 1 option, just be aware that Jeff is doing it dirt cheap.

blackenedwings

The thing that annoys the hell out of me is when people say this kind of thing like "Jeff's tuning is a FREE service man, why are you complaining?" Jeff's service is NOT free. Period. He advertises the service for a set price of nearly $300.00 on his website. He offers that service (a $300.00 value) with your purchase of the AP from him. I, like many other people on this forum would absolutely not have bought an AP if they thought for an instant they would be waiting 3+ months to even hear back from him about a tune for their car. I would still have the $700.00 I paid for it, and would have waited until I found a local tuner who could tune the thing that I was comfortable with.

It isn't free, it isn't something he does "to be nice" or "to support the community" or any of that ****. He is selling a product, and those of you who got the service are very happy with it, because Jeff is obviously very good at what he does. The complaint isn't that the service costs too much or that it isn't a worthwhile service it's that for a bunch of us we are waiting 2-3+ months to even hear back from him. Then if/when he does respond to the emails or posts its always blaming the lack of communication (and product) on lost email, improper format, missing information etc.... even when that is absolutely 100% not the case. Now that frustration and disappointment is bad enough for those waiting for NA tunes, its really annoying for those of us waiting on a FI setup until they get tunes, and I can't imagine how pissed I would be if I dropped the money for his GReddy upgrade kit and hadn't heard from him in months. Ironically I was going to buy his GReddy upgrade kit, but I wanted to see how he supported me and handled the AccessPORT purchase before I dropped big money on the turbo upgrade. Good thing I did. Bad news for Jeff because he lost a potential customer.

DynamicDookie

iTrader: (3)

....exactly

+1 on no communication
+1 on waiting with turbo
+1 was planning on Greddy Upgrade, but not gonna happen

HeavyMetal699

If I were in your shoes I'd be pissed too.

I just figured he would be overwhelmed from the start. He did a good job providing the base maps with the features most people would want and a better tune from the factory, but most everyone who buys an accessport will want the best tune possible.

And as enthusiasts we are going to play around with the AP and keep an eye on the logs. If it is off for any reason we will be asking questions and asking for another tune. I'm sure the backlog built up fast. Not only is he supporting existing customers that already have a custom map and want a little more, but he has a queue of new customers as well.

This is why most shops charge by the hour for tuning services. Is that extra 4 horsepower worth another $200? I know what mazdamaniac.com says about custom maps, and while anyone who purchases the AP has the right to hold him to it, I just think its not feasible.

As far as communication, its Jeff, what do you expect? I have never PM'd him and I prefer to talk to CRH.

Would I purchase an AccessPort from Jeff in the future, sure when his backlog isn't so long. But, I might have another solution before that ever happens.

ShellDude

iTrader: (12)

I got my "final" tune from Jeff in person. Worked with him the better part of 2 and a half months to get my AFRs nice and sweet. By the time we did the dyno tune it was tweak here, twist there, bing, bang, boom... 12.1 FTW.

$695 for the MM AP and then another $100 or so (it's been a couple months already) for the dyno day tune... and my wife and I got our first visit to Canada and Niagra Falls out of the deal.

Track down the Jeff roadshow. It worked for me. As far as the turbo goes, I have nothing to add. I hope it gets worked out.

05rex8

iTrader: (7)

Now this would be ideal. Next time there is a dyno day with MM in the midwest, I am definitely in!

ShellDude

iTrader: (12)

I know it's been said a thousand times, but he's a great guy in person and has no problem imparting knowledge at whatever level you're capable of comprehending.

blackenedwings

Don't get me wrong, I don't know Jeff in person and have had very limited contact with him, so I'm not badmouthing him as a person. I've heard wonderful stories of him bending over backwards for some people and I obviously think he knows his ****, otherwise I wouldn't have bothered to buy the AccessPORT from him in the first place.

If I had received the service I paid for, or even been contacted with updates explaining the delay at any point during my couple of month wait I would be singing a whole different tune. I can only speak from my personal experience, and thus far Jeff's service sucks for me. Poor communication, dismissive attitude and no tunes spell a big grade F from me.

I totally 100% agree that the custom tuning service as he has it implimented is a horrible solution that was absolutely going to bring him to this point. 5 tunes for hundreds of customers on a timetable when it isn't your day job is suicidal for a businessman. Including the service with the AccessPORT on top of that... bad news bears. That being said, nobody put a gun to his head to make him advertise his service this way or to charge what he charges. He offered a service, he has failed to deliver on it for numerous people. That is the bottom line. As a business he is going to take the fallout from that until he can either resolve the issues that make the business model problematic and start supporting his customers or he is going to drop out of the business altogether. If I were a betting man I would wager he does the later, stops selling the AccessPORT etc and deals only with local people. *shrug* It's a shame too because he obviously knows a lot about the rotary, tuning it, and is even more enthusiastic about the car than most of us. A lot of people can benefit from that and are happy to pay for it, we just don't want to be taken advantage of or ignored after we fork over our money.

ShellDude

iTrader: (12)

I think you've pretty much already said what you rehashed above. My point wasn't so much to make excuses for the guy but to offer alternative solutions. Tracking down his dyno schedule and finding one "close" to me got me where I wanted to be tune wise.

It could work for you, or it could not and that's all I have to say about that too.