Rx8club.com member discounts!
03-19-2008 | 04:03 PM
#1051
Thread Starter
Thews8
Joined: Apr 2004
Posts: 2,534
Likes: 9
From: Oregon South Coast
Same Deal Applies at www.Depoteco.com
Just sign in and you will see the member only prices.
Just sign in and you will see the member only prices.
04-08-2008 | 03:00 PM
#1053
BBQ Smoker Addict
Joined: Jan 2008
Posts: 286
Likes: 0
From: Ohio
You know...same here.
I normally wouldn't post on this but it sort of pissed me off.
I created an account. I inserted "I am gold" per directions in the clear corner thread. I order my product. I get a receipt , electronic, stating to click on link for the new invoice....same price.
I then e-mail sales and.....nothing.
I did, to be positive, get a pre-sales reply to a question asked around a week after asking it.
In the vendors defense I did get the part on time.
Seemed like a void in customer service though. Now if the price was the same shame on the vendor for not following up and stating that in my e-mail inquiry sent early last week.
Would I order again from them....probably not as customer service is a major selling point in my book.
Not worth posting in good guy/bad guy.
Take care,
Brian
I normally wouldn't post on this but it sort of pissed me off.
I created an account. I inserted "I am gold" per directions in the clear corner thread. I order my product. I get a receipt , electronic, stating to click on link for the new invoice....same price.
I then e-mail sales and.....nothing.
I did, to be positive, get a pre-sales reply to a question asked around a week after asking it.
In the vendors defense I did get the part on time.
Seemed like a void in customer service though. Now if the price was the same shame on the vendor for not following up and stating that in my e-mail inquiry sent early last week.
Would I order again from them....probably not as customer service is a major selling point in my book.
Not worth posting in good guy/bad guy.
Take care,
Brian
04-08-2008 | 03:09 PM
#1054
Attracts tree branches
Joined: Jun 2004
Posts: 5,940
Likes: 3
You know...same here.
I normally wouldn't post on this but it sort of pissed me off.
I created an account. I inserted "I am gold" per directions in the clear corner thread. I order my product. I get a receipt , electronic, stating to click on link for the new invoice....same price.
I then e-mail sales and.....nothing.
I did, to be positive, get a pre-sales reply to a question asked around a week after asking it.
In the vendors defense I did get the part on time.
Seemed like a void in customer service though. Now if the price was the same shame on the vendor for not following up and stating that in my e-mail inquiry sent early last week.
Would I order again from them....probably not as customer service is a major selling point in my book.
Not worth posting in good guy/bad guy.
Take care,
Brian
I normally wouldn't post on this but it sort of pissed me off.
I created an account. I inserted "I am gold" per directions in the clear corner thread. I order my product. I get a receipt , electronic, stating to click on link for the new invoice....same price.
I then e-mail sales and.....nothing.
I did, to be positive, get a pre-sales reply to a question asked around a week after asking it.
In the vendors defense I did get the part on time.
Seemed like a void in customer service though. Now if the price was the same shame on the vendor for not following up and stating that in my e-mail inquiry sent early last week.
Would I order again from them....probably not as customer service is a major selling point in my book.
Not worth posting in good guy/bad guy.
Take care,
Brian
As for Gold due to the backup it is best to PM me for now.
BBQdude...I'll be happy to give you a discount credit for your next order if Gold was not applied.
We are very sorry for the confusion.
04-09-2008 | 08:34 AM
#1055
BBQ Smoker Addict
Joined: Jan 2008
Posts: 286
Likes: 0
From: Ohio
Thank you for the response, I appreciate it.
I can understand emergencies, believe me coming from management in retail.
However that was last week. It is now Wednesday and my e-mail to sales (sent last Friday) concerning gold status (post order) with the original sales invoice e-mail still is yet to be answered.
So like my last post I am more concerned about customer service. No follow up on that e-mail will force me to ordering via someone else in the furture.
The discount is irrelevant, customer service is not.
I am sorry to sound harsh, I do apologize.
Take care,
Brian
I can understand emergencies, believe me coming from management in retail.
However that was last week. It is now Wednesday and my e-mail to sales (sent last Friday) concerning gold status (post order) with the original sales invoice e-mail still is yet to be answered.
So like my last post I am more concerned about customer service. No follow up on that e-mail will force me to ordering via someone else in the furture.
The discount is irrelevant, customer service is not.
I am sorry to sound harsh, I do apologize.
Take care,
Brian
05-16-2008 | 05:10 PM
#1057
Can this apply retroactively? I sent an email earlier to the Sales regarding a clear corner order on the 9th. Stopped by here to inquire about the odd order thing and realized the discount existed so I just sent an email to gold.
My CCs haven't shipped yet so if I can get the discount that'd be nice. Regarding the order I received the invoice via email but it doesn't appear under my order history on the site. Not sure if that means there might have been a hiccup and I should resubmit.
My CCs haven't shipped yet so if I can get the discount that'd be nice. Regarding the order I received the invoice via email but it doesn't appear under my order history on the site. Not sure if that means there might have been a hiccup and I should resubmit.
03-30-2009 | 02:29 PM
#1064
Super Black!!!
Joined: Jan 2009
Posts: 11
Likes: 0
From: Powder Springs, GA for now!!!
05-05-2009 | 01:35 PM
#1071
Attracts tree branches
Joined: Jun 2004
Posts: 5,940
Likes: 3
I'm sorry to inform you guys this program was recently closed down. The great news is we simply moved all our prices to the Gold prices.
The reason for this was we were having thousands of people signing up every week for Gold and we could not process them all in a timely manner so it was delaying their ordering.
We will be doing a major modification of the website in the next two months and it will have a better coupon code system. When we get new products in we'll post coupon codes on the forum for new products that are eligible for discount. The current products that are Gold priced will remain at their lower price point for everyone.
Sincerely,
The entire Mazdaparts.com team.
PS. We have something HUGE coming out from Esmeril Racing that we will have an exclusive on...don't worry you'll hear about it all over the forum and the Rotary world for that matter :D
Sorry for the confusion, I'll close this thread now.
The reason for this was we were having thousands of people signing up every week for Gold and we could not process them all in a timely manner so it was delaying their ordering.
We will be doing a major modification of the website in the next two months and it will have a better coupon code system. When we get new products in we'll post coupon codes on the forum for new products that are eligible for discount. The current products that are Gold priced will remain at their lower price point for everyone.
Sincerely,
The entire Mazdaparts.com team.
PS. We have something HUGE coming out from Esmeril Racing that we will have an exclusive on...don't worry you'll hear about it all over the forum and the Rotary world for that matter :D
Sorry for the confusion, I'll close this thread now.
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