Krayzie8
08-27-2004, 05:21 PM
#1
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Krayzie8
i read the following post by krayz in the feedback section. i thought by putting it here we might find someway to help him out or at least give him some advice if needed. so krayz anything we can do? where does this stand now?
Originally Posted by Krayzie8
MADZA LINC MERC- NEGATIVE
Located in the Olympia Capital Auto Mall
My <A TITLE="Click for more information about car" STYLE="text-decoration: none; border-bottom: medium solid green;" HREF="http://search.targetwords.com/u.search?x=5977|1||||cars|AA1VDw">car</A>s been in the shop for over 3 weeks now for 6th gear going out.
they got the transmission for it, and told me it would be done the following day, as i told them i needed it then, they called me up and told me "well i dont think we will be able to get to it today" i still told them i need it for the weekend, they refused to work on it the next day "sat" or sun, but assured me it would be out the door monday.
i got a phone call monday with them telling me they again would not be able to get to it, i asked how long it would take to put the transmission in, they told me 4 hours...so ive been without a car for over 3 weeks now, they told me they didnt even have a rental they could lend me, but they could get me "a good deal" on one...
the worst part about this whole ordeal is they said it wasnt warrentied, and id have to pay for the new transmission ($2600 +$1300 for labor and tax. today was the last straw, i will not pick my car up tomarrow, and I intend to do something about this bad expirience.
Located in the Olympia Capital Auto Mall
My <A TITLE="Click for more information about car" STYLE="text-decoration: none; border-bottom: medium solid green;" HREF="http://search.targetwords.com/u.search?x=5977|1||||cars|AA1VDw">car</A>s been in the shop for over 3 weeks now for 6th gear going out.
they got the transmission for it, and told me it would be done the following day, as i told them i needed it then, they called me up and told me "well i dont think we will be able to get to it today" i still told them i need it for the weekend, they refused to work on it the next day "sat" or sun, but assured me it would be out the door monday.
i got a phone call monday with them telling me they again would not be able to get to it, i asked how long it would take to put the transmission in, they told me 4 hours...so ive been without a car for over 3 weeks now, they told me they didnt even have a rental they could lend me, but they could get me "a good deal" on one...
the worst part about this whole ordeal is they said it wasnt warrentied, and id have to pay for the new transmission ($2600 +$1300 for labor and tax. today was the last straw, i will not pick my car up tomarrow, and I intend to do something about this bad expirience.
08-27-2004, 05:58 PM
#2
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call mazda customer care, a loaner car program is included in the basic warranty even says it on the maroni sticker. thats big trouble for that dealership, ouch!!!! glad i dont work there.
08-27-2004, 06:14 PM
#3
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Not to mention that I'm guessing you didn't abuse the transmission to get 6th gear to have problems, right? This would certainly be a warranty issue. What dealership is it and who is the service manager helping you so that we can put a warning out to other potential 8 owners who would buy from this dealership or take their cars there for work.
I would definitely call MNAO and file a complaint. I would also take my car to a different dealer to get the work done.
I would definitely call MNAO and file a complaint. I would also take my car to a different dealer to get the work done.
01-26-2007, 12:22 AM
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Anyone else notice the sleaze factor skyrocket when they go into a mazda dealership associated w/ American cars? I'm starting to think a general rule of thumb is if the word "Mazda" has anything else next to it steer clear of that dealership.
