I have not received the letter, but I called the 800 number and asked for more buyback information. If you decided to pick the buyback option, other than the "Letter", you need to request another acknowledgement form from Mazda. The form listed out the detail information about the buyback. You need to fill out the form and send out earlier because the form along with the copies of your (1) sales contract, (2) loan agreement, (3) registration and name, address and phone number for any lienholder or lessor need to be RECEIVED by Mazda North American Operation (MNAO) no later than October 1, 2003.


chogokinRX-8

 

Thanks, good info!

 

Interesting, my letter states the FORM must be returned by October 1st. And as far as I know if it is post dated by October 1st your good.

Hell I could send the letter today, and if it doesn't get there by october 1st I'm screwed??? Nope, if it was post dated I'm good.

Of course Mazda doesn't seem to be all that honest right now.

 

Anyone else run into this problem. I selected buy back. Overnighted my buyback letter back to them along with the original sales contract. The car was not financed but paid for cash. They told be they could not do anything until I send them the title. I called my dealer to find out what the hold up is on the title, I have had the car over a month. They informed me that it take 90-120 days to get the title. The Mazd rep that I spoke to told me that they cannot go forward with the buyback until they receive the title and there was nothing they could do about it. She even told me others are in the same predicament. I don't know if this problem exists only in California, but from what they are telling me, I have to wait another 2-3 months before I get the title and then send this in. Of course this is going to be way past the deadline.
The dealer told me this makes no sense, they should not need the title as they can always request a duplicate and the sales contract show proof that the car was paid for so there is no lean holder. They can even call the dealer to confirm this.
I have already asked if I could just drop the car off at the dealership she requested and then wait for my check, but she could not answer this and said she would call back. The call back never came of course I talked to her on Friday afternoon so perhaps I will hear from her on Monday.

 

Let us know what Mazda says please.

Vince

 

I will be calling Monday morning. If I get any new information I will let you know.

 

I posted a copy of the acknowledgement form to this reply. The last paragraph states that Mazda need to receive (not send) by October 1, 2003.

chogokinRX-8

 

neomicro -

I'm in the same boat as you. I overnighted all the papers (except title as I did not yet have it) and was told I had to fax a copy of the title. My title arrived in yesterday's mail, so I just faxed the copy. I should be receiving a call tomorrow and will post my results here.

By the way, the representative at the resolution hotline confirmed that those who paid over msrp will indeed receive that as a portion of their refund as well. She used the term "calculate" the amount once the title is received and I asked her to clarify which she could not. I suspect I will know tomorrow.

 

It may say received, but I know that here at least, if a contract says that, it just means post dated. Of course it may be different in your country and state.

Interesting it takes so long for a title there, heck I had mine the next day.

 

Update, well actually not much. I called back to the number I was given and found that they have not changed their position. The woman still insists I need the title in order for her to go ahead with the buyback even though I do not have this yet and she knows I cannot get it. I asked her if there was someone else I could talk to and she told be know, she was the one handling the buyback. I also discovered today that the company I am calling is not even Mazda, but an independent company that Mazda has hired to handle the buy back.
I called back to the other number (the one on the original letter from Mazda), and after the long hold talked to the representatives there and they informed me that it was the Mazda Consumer Compliance Department that was handling the buy back. I then asked for a number and was told they do not have an outside line that I can call in on. I received this response from two different people telling me there was no number to call directly into Mazda Consumer Compliance.
End result after spending over an hour on the phone, I have been told again we will check into this and call you back, but again no call back.
I am beginning to feel that the buy back offer is a sham. At least from the information I am getting from this independent firm that was hired to handle the claim. I do not even know the company name only that if I dial the number, and hit the extension I am supposed to I always get voice mail. If I hit 0 I get an operator for the "resolution hotline", no business name given but the operator and the representative handling the claim both confirm that they are not attached to Mazda but an independent company.
To recap:
In regards to the title, they tell me I have to have it because they have to follow the guidlines that Mazda set forward. Even though she knows I cannot get it. When I ask who in Mazda I can speak to about this, they tell me I have to deal with them as they are handling this so there is no one elso to call. When I call back into the original 800 number they do not know anything about the buybacks or who is actually handling it other than they seem to think it is the Comsumer Compliance Department (the one no one has a number for). The only thing they do is send out the form for those opting for the buyback. End result to this point is although I selected the buyback, I cannot seem to get Mazda or this independent company to cooperate to make this happen.
Sorry to be so long winded on this, but I am hitting a stone wall with this and would really like to hear from others who have selected buyback and how it is working for them.

 

NEOMICRO -

Is it Emma? That's who I am speaking with. She confirmed today that she received my title. I then asked what would happen next.llased the vehicle from and myself. The car will need to be inspected and buyback price could be adjusted based on condition of the vehicle (unreasonable wear and tear?).

4) If all is well, trade car for checks, bring originals of documents mentioned above, and be done with it. There was no mention of a "will not buy another" agreement or anything like that.

5) She said the time frame would likely be as long as 30 days from today.

That's all I know right now, except my last tank of gas was only 13.7 mpg :-(

 

Yes, it is Emma. She told me yesterday that I will still be able to do the buy back even though I will not have my title until after the deadline. I just will not be able to go forward with it until after I receive the title, whenever that is. I asked if she could put this in writing as the letter from Mazda clearly states that these items must be received by Mazda no later than Oct. 1. She would not put anything in writing for me but assured me I could still do the buyback even if it took as much as 90 days beyond the Oct. 1 deadlline to get the title.
I have a sinking feeling that I am going to be in trouble come Oct. 1 and get stuck. It would be really nice if I could talk to anyone from Mazda and get confirmation but it does not seem like this is going to happen.

 

neomicro -

Be insistent. Ask her to email those words to you if nothing else.

I'm quite certain that what she says is correct, but no sense getting screwed on the buy back if it is really what you want.

PM me your email direct and I'll give you all the details on our buy back as they occur. Could be helpful for you.

Remember, even though "Emma" doesn't think so, you are the customer and "you are always right" as such. Don't let her forget. If she does, come to my shop and let's print a few hundred thousand direct mail or newspaper insert pieces to tell the world the truth! Takes less than a day :-)

It is really tempting sometimes, considering how cheap newspaper insertion really is.

 

Just to be safe, you might want to consult a lawyer, or a lawyer friend so you don't have to pay anything.

 

I am in the same postion as neomicro. I also paid with cash.

The contact I have is a person named Clarita Granda. I have left
two messages on different days and called at least 10 times.
It has been three days since the first message I left. Still nothing.

Could someone please post or email Emma's contact info for me.


Thanks.

 

http://www.rx8forum.com/showthread.p...843#post117843

 

Thanks. I will try her tomorrow.

 

On Friday 9/12 all before 11am, I called and left messages with

Clarita Granda (3rd time in the week)
Mike
Emma Woods

As of 9/15 nobody has returned any phone calls.

Today I called 800-222-5500, this time
instead leaving another useless vmail
for Clarita I chose to just hold and
wait for a customer representative. After waiting on
hold for 18 minutes a nice person answered the phone.
When I told her I was doing the rx8 buy back program she tried
to dump up onto another 800 number to call. I explained to her
that I had been leaving messages for Clarita all week and she has
not returned any of them. Through some kind of magic she got
Clarita on the phone.

From Mazda from the person named Claria Granda her response to me not having a title was:” Just send all the paper work you do have in. The other company will then get a hold of you. “

That is what I waited all week for!!! No sorry or explanation for not return any of the phone calls. Nothing. I just love Mazda now.


9/16/2003 --
Just a little update. Mike return my phone call 9/16. He confirmed what Clarita had said.