Bad news my Canadian friends
#1
Bad news my Canadian friends
Sorry for the "cross post", but I know that many canadian owners read this forum and not the "local Canadian forum"
A Mazda Canada representative, after checking with his boss, called me back to informe me that so far, no decision has been made for canadian customers.
The decision made in the States doesn't apply to canadian customers... so far!
If, they eventually decide something, we will be contacted via 1st class mail.
I think, my canadian friends, that we need to get together and call Mazda Canada and ask "at least" the same things that US customers will get.
A Mazda Canada representative, after checking with his boss, called me back to informe me that so far, no decision has been made for canadian customers.
The decision made in the States doesn't apply to canadian customers... so far!
If, they eventually decide something, we will be contacted via 1st class mail.
I think, my canadian friends, that we need to get together and call Mazda Canada and ask "at least" the same things that US customers will get.
#2
Hello TT2RX8 ,
My first post here (got a red GS 6MT since 4 weeks now).
I think they will have no choice to give us the same deal cause we have exactly the same ECU restriction on the engine.
Eric
My first post here (got a red GS 6MT since 4 weeks now).
I think they will have no choice to give us the same deal cause we have exactly the same ECU restriction on the engine.
Eric
#3
#5
Not sure Rick... the letter is sign by the president of Mazda USA and customer service # is for the U.S.
Mazda's Canada president is Mr Benchimol, and canadian customer service is 1-800-263-4680...
I think "we" canadian shouldn't expect that Mazda Canada will apply the same policy as Mazda USA. Call customer service and let them know that you want at least the same solution.
Mazda's Canada president is Mr Benchimol, and canadian customer service is 1-800-263-4680...
I think "we" canadian shouldn't expect that Mazda Canada will apply the same policy as Mazda USA. Call customer service and let them know that you want at least the same solution.
#9
Originally posted by Wing
Me too, I'll call today or tomorrow.
Me too, I'll call today or tomorrow.
#11
I called Mazda Canada on this last Friday.
I got a call back this morning from them
They are offering us what at first glance is the "same deal":
"Free Service for warranty life"
"$500 back"
Then I thought about it for a second and realized we are getting screwed!
In Canada the warranty is 36 months, and in the US it is 48 months! So we get 1/4 less maintenance.
The exchange rate between Canadian and US dollars is 1 USD to 1.4 CAD.
So the $500 US would be equivalent to $700 Canadian.
We are getting shorted $200!
I do not intend to accept their offer.
I will be fighting for them to fix the car.
Buy-back is also not an option, as I sold my previous car to buy my RX-8.
I got a call back this morning from them
They are offering us what at first glance is the "same deal":
"Free Service for warranty life"
"$500 back"
Then I thought about it for a second and realized we are getting screwed!
In Canada the warranty is 36 months, and in the US it is 48 months! So we get 1/4 less maintenance.
The exchange rate between Canadian and US dollars is 1 USD to 1.4 CAD.
So the $500 US would be equivalent to $700 Canadian.
We are getting shorted $200!
I do not intend to accept their offer.
I will be fighting for them to fix the car.
Buy-back is also not an option, as I sold my previous car to buy my RX-8.
#13
Originally posted by Icemastr
Oh wah you miss out on 4 free oil changes.
Oh wah you miss out on 4 free oil changes.
At least when Mazda paid off the Miata owners for this exact same thing 2 years ago they gave them $1,500 back.
The offer from Mazda Canada is an insult.
#14
Originally posted by canzoomer
The offer from Mazda Canada is an insult.
The offer from Mazda Canada is an insult.
I'm serious, if you're really as insulted as you infer and if it's really that big a deal to you and if Mazda really can't be trusted as you say, you'd best take the buyback option and get all your money back and buy something somewhere else
I hear a G35 calling your name...
#15
Got the confirmation this morning from Mazda Canada
http://www.rx8forum.com/showthread.php?s=&threadid=9630
http://www.rx8forum.com/showthread.php?s=&threadid=9630
#16
Originally posted by BillK
Yeah, there's nothing as insulting as the offer of a full refund regardless of how many miles you've put on the car.
I'm serious, if you're really as insulted as you infer and if it's really that big a deal to you and if Mazda really can't be trusted as you say, you'd best take the buyback option and get all your money back and buy something somewhere else
I hear a G35 calling your name...
Yeah, there's nothing as insulting as the offer of a full refund regardless of how many miles you've put on the car.
I'm serious, if you're really as insulted as you infer and if it's really that big a deal to you and if Mazda really can't be trusted as you say, you'd best take the buyback option and get all your money back and buy something somewhere else
I hear a G35 calling your name...
That begs the question:
Are you reading and posting on the topic just to torment those who are not as happy as you?
#17
Originally posted by canzoomer
So apparently you think Mazda Canada's responses on all of this are OK.
That begs the question:
Are you reading and posting on the topic just to torment those who are not as happy as you?
So apparently you think Mazda Canada's responses on all of this are OK.
That begs the question:
Are you reading and posting on the topic just to torment those who are not as happy as you?
Mazda's given you two choices, the refund or the credit + maintenance. I can understand where the second option may not be deemed sufficient, and that's fine. However, the option of a full refund can't be considered unfair, being screwed or anything else. You're being offered the opportunity to be made whole and to get up from the table and go somewhere else, and you just can't get any fairer than that if you're unhappy with the performance of a given product.
#18
Hey Rick-rx-8, where are you located in Laval? are the only 2 cars on the north side? I haven't seen one on the streets so far.
I think you cannot have a better offer than "money back no questions ask. " The 500$ and free service isn't much but it's still a bonus 'cause i love the car.
I think you cannot have a better offer than "money back no questions ask. " The 500$ and free service isn't much but it's still a bonus 'cause i love the car.
#19
Originally posted by BillK
Just trying to inject a little reality. If the ice cream vendor only has vanilla and chocolate, no matter how much you complain you're not going to get strawberry.
Just trying to inject a little reality. If the ice cream vendor only has vanilla and chocolate, no matter how much you complain you're not going to get strawberry.
If I pay the ice cream vendor a dollar for a 2 scoopy cone and he gives me a one scoop, then I simply say "hey buddy, give me the other scoop"
Mazda have said:
"We are out of ice cream. If you like you can lick the cone once, then give it back, or we can give you back a nickle and another napkin"
Mazda's given you two choices, the refund or the credit + maintenance. I can understand where the second option may not be deemed sufficient, and that's fine. However, the option of a full refund can't be considered unfair, being screwed or anything else.
You're being offered the opportunity to be made whole and to get up from the table and go somewhere else, and you just can't get any fairer than that if you're unhappy with the performance of a given product.
You're being offered the opportunity to be made whole and to get up from the table and go somewhere else, and you just can't get any fairer than that if you're unhappy with the performance of a given product.
Now what? I sold an 18 month old car to buy my RX-8.
I am sure you can imagine what kind of beating I took on that transaction. I can't buy it back from the guy, you know?
The closest thing I can find to this car inperformance and price is the Q35C, and it is $5G more.
And it is not a "sports car" by most people's definition.
The only choice I have now is to upgrade to the 350Z at an extra $10G, or downgrade to a Miata or ??
#22
The only choice I have now is to upgrade to the 350Z at an extra $10G, or downgrade to a Miata or ??
Elmer.
#23
Originally posted by canzoomer
Huh?
If I pay the ice cream vendor a dollar for a 2 scoopy cone and he gives me a one scoop, then I simply say "hey buddy, give me the other scoop"
Mazda have said:
"We are out of ice cream. If you like you can lick the cone once, then give it back, or we can give you back a nickle and another napkin"
Huh?
If I pay the ice cream vendor a dollar for a 2 scoopy cone and he gives me a one scoop, then I simply say "hey buddy, give me the other scoop"
Mazda have said:
"We are out of ice cream. If you like you can lick the cone once, then give it back, or we can give you back a nickle and another napkin"
What if I already sold my previous car to buy this one?
Now what? I sold an 18 month old car to buy my RX-8.
I am sure you can imagine what kind of beating I took on that transaction. I can't buy it back from the guy, you know?
Now what? I sold an 18 month old car to buy my RX-8.
I am sure you can imagine what kind of beating I took on that transaction. I can't buy it back from the guy, you know?
The closest thing I can find to this car inperformance and price is the Q35C, and it is $5G more.
And it is not a "sports car" by most people's definition.
The only choice I have now is to upgrade to the 350Z at an extra $10G, or downgrade to a Miata or ??
And it is not a "sports car" by most people's definition.
The only choice I have now is to upgrade to the 350Z at an extra $10G, or downgrade to a Miata or ??
Who's holding a gun to your head saying you have to buy a 350Z or a Miata? Buy a Toyota Echo. Buy a Hummer H2. Buy whatever you like. If you want a sports car, buy an S2000. Buy a Porsche Boxster. Buy an EVO or WRX. It's all your perceptions of value, what you want from a car, etc.
So I appreciate your frustration, I really do, but holding out for Mazda to "fix the problem" is a pipe dream at best. If it really bothers you, you have no choice but to take the refund and end up no worse off before you walked through your dealer's door...
#25
I think we should all realise one thing... the offer made by Mazda seems interesting if it is to compensate for the missing "9 hp" (I'm talking about the buyback... the 500$ + 6 oil change and 4 plugs doesn't worth must imho)
But the problem is that most of us "feel" that the car is missing a lot more; dyno results show that, my "butt dyno" tells me that it might be around 210 or 215 hp, real life performance by other etc.
Last night on Motor Week, they test drove the Chrysler CrossFire... 215 hp, 229 torque... 0-60 in 6.3, 1/4 - 14.7 at 97mph... seems pretty close and even better than what we've seen so far "in real life" with the production RX-8. So it's not only 9 hp.
What I'm afraid of is that next year Mazda fix the problem (turbo, compressor, ecu) and "me", well, get stuck with a cripple car.
I love the smoothnest of the car, the look, the feeling of driving it... but I hate the 18L/100km when I drive the car the way it should be driven... and still not getting the accelaration I should get , being afraid to be "overdriven" by a Toyota Camry, knowing the resale value with take a hit.
Sorry Mazda, but I'll take your offer, buy me back; 210Hp for 18L/100km... that's not enough hp for too must fuel. Who knows, maybe next year, if you, Mazda, fix the "bugs", I get another one.
But the problem is that most of us "feel" that the car is missing a lot more; dyno results show that, my "butt dyno" tells me that it might be around 210 or 215 hp, real life performance by other etc.
Last night on Motor Week, they test drove the Chrysler CrossFire... 215 hp, 229 torque... 0-60 in 6.3, 1/4 - 14.7 at 97mph... seems pretty close and even better than what we've seen so far "in real life" with the production RX-8. So it's not only 9 hp.
What I'm afraid of is that next year Mazda fix the problem (turbo, compressor, ecu) and "me", well, get stuck with a cripple car.
I love the smoothnest of the car, the look, the feeling of driving it... but I hate the 18L/100km when I drive the car the way it should be driven... and still not getting the accelaration I should get , being afraid to be "overdriven" by a Toyota Camry, knowing the resale value with take a hit.
Sorry Mazda, but I'll take your offer, buy me back; 210Hp for 18L/100km... that's not enough hp for too must fuel. Who knows, maybe next year, if you, Mazda, fix the "bugs", I get another one.