Originally Posted by torbee

Thanks for all the replies.

The weird thing is, the guy at the Mazda service area is usually right on top of things and really helpful. I'm hopeful he's just confused or a victim of miscommunication or something. I will call Mazda NA and see if I can get some action.

It's just such a small deal that it doesn't seem worth making a stink over it, but on the other hand, the squeaky wheel gets the grease.

BTW I'm 35 and a repeat customer who has spent nearly $80,000 at the dealership on cars for the family over the past 12 years or so, so I should expect decent service.

Originally Posted by dtorre

You figure they would keep them in stock here in the hotter climates...hell my visor has broken 3 times...taken it to different dealers without calling ahead and all three times they were replaced within an hour