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Engine died, Dealership not honoring warranty

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Old 09-29-2010, 08:51 AM
  #26  
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Originally Posted by DocBeech
Wow you guys are slacking. You all forgot to mention to contact Mazda NA. He needs to get on the phone and file a complaint. He needs to work with Mazda North America on getting this fixed.
no one is slacking. so far this was just some service writer type talking out his rear. now

Originally Posted by Redguy21
Thanks for the replies so far! the dealership is Earnhardt Mazda/Ford in Chandler,AZ and my mileage is 57k not 87k sorry....typo. I talked to the service manager and i brought in receipts for all oil changes and relevant maintenance work to him. He is going to try his best to get Mazda to cover the repairs and give me a new engine.
so now its in the hands of someone higher up. if it comes back wrong he steps up again etc
Old 09-29-2010, 09:50 AM
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its sad that dam mazda dealers still try this knowing very well its wrong and they have no business denying warranty based on this stuff!
Old 09-29-2010, 08:49 PM
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Cuz dealership don't like warranty repairs, especially big warranty repairs like replacing engines.

They rather have 30 customers doing oil change than 1 engine replacement.
Old 09-29-2010, 09:41 PM
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i betcha it was the dealer on mesa ha
Old 09-29-2010, 09:53 PM
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Originally Posted by brian1rr
i betcha it was the dealer on mesa ha
Old 10-05-2010, 07:37 PM
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Ok i heard back from Mazda today and they are going to replace my engine as long as I buy a new OEM cat from the dealership which is over $1000. My current cat is a high flow after market thing that was a lot lot less than a new one from the dealer so I bought it. Now I am stuck having to buy one from the dealer anyway. Mazda said they will only replace my engine if I do this. It seems incredibly strange but i guess its worth it if I am getting a re-manufactured engine. They think the after market cat causes sporadic back pressure which is bad for the engine (which I'm sure has some validity) so those were the conditions for the replacement to take place.

Side note:
The original reason my cat wasn't replaced by them under warranty was that when they took it off they said it was hollowed out and given that they could not send it in to Mazda to inspect the replaced part or whatever. This was very strange because I did not hollow it out and they said there was no debris in my exhaust ANYWHERE. This was very puzzling I am not the original owner but i purchased it in 2005 and it didn't show any signs of this. My cat was replaced in march of this year and i had my ignition coils replaced around the 1st of the year. So i figured those caused my cat to flood but I still cant figure out why it was hollowed out. When I replaced my cat it was done at the shop I do all my work done at and my Dad's buddies with the owner. He showed me the bad cat after he took it off and sure enough it was hollowed out, completely clean, nothing in my exhaust at all. Strange
Old 10-05-2010, 07:41 PM
  #32  
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all exhaust systems create back pressure... its part of how the engine works...
Old 10-06-2010, 04:39 PM
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That is BS, but $1,000.00 is better than $3,000.00 to $4,000.00. My dealer replaced my last engine at 96,000 miles with the catless mid pipe installed.
Old 10-06-2010, 05:09 PM
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I would inquire as to what written warranty accompanies this new oem cat converter for a G. Not for the engine but for the cat itself.
Old 10-06-2010, 06:08 PM
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Originally Posted by DocBeech
all exhaust systems create back pressure... its part of how the engine works...
on a rotary you want as close to 0 back pressure as you can get.



makes sense now that they didnt honor the warranty on the first CAT. completely cleaned out and you dont know how it got that way means the previous owner probably ran a broom handle through it.
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