Has a Dealer Ever Wrecked your car?
08-14-2005, 12:08 PM
#1
Registered User
Thread Starter
Join Date: Aug 2005
Posts: 17
Likes: 0
Received 0 Likes
on
0 Posts
Has a Dealer Ever Wrecked your car?
Happened to me.... my pristeen not a scratch or ding on it 8, in for 15K, significant damage to driver side rear wheel and quarter panel... NOT just a little fender bender 
I wont mention names or locations as it is an ongoing situation. Just wondering if that has happened to anyone here?
I wont mention names or locations as it is an ongoing situation. Just wondering if that has happened to anyone here?
08-14-2005, 01:38 PM
#2
Administrator
iTrader: (7)
Rotoholic,
Got any pics?
Got any pics?
08-14-2005, 02:06 PM
#3
Registered User
Thread Starter
Join Date: Aug 2005
Posts: 17
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Ryan13b
A Mazda dealer in Aurora Colorado dented my car and up until this point have refused to fix it. Nothing that wont be taken care of in Small Claims, but it's been a pain in the ***.
Originally Posted by Jedi54
Rotoholic,
Got any pics?
Got any pics?
08-14-2005, 02:12 PM
#4
Registered
Join Date: Feb 2004
Posts: 1,553
Likes: 0
Received 0 Likes
on
0 Posts
i believe xxdeexdubxx had browning mazda in cerritos, ca crash his car and quite badly. they repaired it and gave him another 8 as a rental, but automatic.
look up his thread. he has pics
look up his thread. he has pics
08-14-2005, 02:44 PM
#7
RX8 ADDICTED!!!
Join Date: Aug 2003
Posts: 1,108
Likes: 0
Received 0 Likes
on
0 Posts
My brother in law had a 2003 BMW 745i the dealer had lots of problems with the car and its controls. The worst was when they dropped it off the tow truck, the rear chains ripped the car apart on the underside. The dealer had to buy the car back after that one. I wish I still had pics. It was even in the local paper.
08-14-2005, 03:02 PM
#8
The Eyes Have It
Join Date: May 2004
Location: Los Angeles
Posts: 272
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by rotoholic
I am not sure if I am willing to accept a "repaired" car... this is more than just a "flesh wound."
08-14-2005, 03:45 PM
#9
Insanely Yellow
A long time ago (in a galaxy far-far away), I worked for a Porsche dealership. We had a customer that special-ordered a 911 that took MONTHS to come in - it was a 1985 cabriolet "Turbo Look" car - the fenders, front spoiler, wheels and nose from a 930 Turbo incorporated into a 911 Cabrio. Amazing looking car.
Well, on special order cars like that one, Porsche would notify the dealership of when the car is coming in - specific day and everything. and the transport company would show up at the appointed hour with the car - so that the new owner could see it arrive and all. Was a pretty cool experience for those that did it.
So, we get notified, I called my customer and arranged to have him come in. On the appointed morning, as we all arrived at the dealership, the transporter was already sitting in front of the dealership, waiting for us at 7:45 AM. We pulled in and the car was sitting on the "front and center" position above the cab - the highest point of the transporter - mind you.
I walked out and let the driver know it was show time. He starts up and pulls up the driveway of the dealership and heads for (NOOOOO!!!!!!) the service canopy - which mind you, is high, but is clearly not as high as the 911 on top of the truck. We were frantically waving him off and he just kept on coming and you guess it - SMASH! That 911 caught the edge of that canopy right above the cowl on the A-pillars - it folded the windshield back, and peeled the convertible roof right off the car. (I have to find the pics of this - it was amazing).
You've never seen a madder customer. The transport driver hops down and his excuse was "I forgot it was up there! I thought it was back underneath behind the tractor!" When we asked him why he didn't stop when we waved at him to stop, he said "well, I knew the truck would fit under this and I thought it would be nice to unload it in the shade for the customer!
As he hadn't taken delivery yet, it wasn't his problem - it was ours to deal out between the transport company and Porsche Cars North America.
Two amazing things:
1) PCNA made us take the car, and paid to have it rebuilt in our body shop. It sold in a blink when it was done, although we did have to disclose what had happened to it.
2) Even though the first car took 8 months to come in, PCNA had a replacement car for him in 3 weeks. It turns out that an inventory manager at PCNA thought the car would be such a cool car that for sure he could find a taker for a few of them, and therefore ordered an even dozen of them for the US Market, half of them in Guards Red, exactly as our customer specified. It allowed the factory to produce them less expensively. We found out that the other ones got more than $15,000 above sticker (this on a car with a $41,000 price tag - ahh ... 19 .. 19 ... 1985).
Whoops!
Well, on special order cars like that one, Porsche would notify the dealership of when the car is coming in - specific day and everything. and the transport company would show up at the appointed hour with the car - so that the new owner could see it arrive and all. Was a pretty cool experience for those that did it.
So, we get notified, I called my customer and arranged to have him come in. On the appointed morning, as we all arrived at the dealership, the transporter was already sitting in front of the dealership, waiting for us at 7:45 AM. We pulled in and the car was sitting on the "front and center" position above the cab - the highest point of the transporter - mind you.
I walked out and let the driver know it was show time. He starts up and pulls up the driveway of the dealership and heads for (NOOOOO!!!!!!) the service canopy - which mind you, is high, but is clearly not as high as the 911 on top of the truck. We were frantically waving him off and he just kept on coming and you guess it - SMASH! That 911 caught the edge of that canopy right above the cowl on the A-pillars - it folded the windshield back, and peeled the convertible roof right off the car. (I have to find the pics of this - it was amazing).
You've never seen a madder customer. The transport driver hops down and his excuse was "I forgot it was up there! I thought it was back underneath behind the tractor!" When we asked him why he didn't stop when we waved at him to stop, he said "well, I knew the truck would fit under this and I thought it would be nice to unload it in the shade for the customer!
As he hadn't taken delivery yet, it wasn't his problem - it was ours to deal out between the transport company and Porsche Cars North America.
Two amazing things:
1) PCNA made us take the car, and paid to have it rebuilt in our body shop. It sold in a blink when it was done, although we did have to disclose what had happened to it.
2) Even though the first car took 8 months to come in, PCNA had a replacement car for him in 3 weeks. It turns out that an inventory manager at PCNA thought the car would be such a cool car that for sure he could find a taker for a few of them, and therefore ordered an even dozen of them for the US Market, half of them in Guards Red, exactly as our customer specified. It allowed the factory to produce them less expensively. We found out that the other ones got more than $15,000 above sticker (this on a car with a $41,000 price tag - ahh ... 19 .. 19 ... 1985).
Whoops!
08-14-2005, 05:30 PM
#10
Registered
Join Date: Jul 2004
Posts: 346
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by rotoholic
ok... maybe I'm being overly cautious... here are a couple pics...
I am not sure if I am willing to accept a "repaired" car... this is more than just a "flesh wound."
I am not sure if I am willing to accept a "repaired" car... this is more than just a "flesh wound."
08-14-2005, 05:53 PM
#12
Registered User
Thread Starter
Join Date: Aug 2005
Posts: 17
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Grabitquick
Unfortunately, the insurance companies will almost certainly disagree since it appears the damage can be repaired. Still, you have to wonder what the morons at the dealership were doing to cause that kind of damage. I'd push them for free lifetime oil changes and free labor on other services. Seems pretty reasonable under the circumstances.
Its allot harder to accept when my personal property is damaged/forever altered and devalued while in the trust of a professional organization.
08-14-2005, 05:55 PM
#13
Registered User
Thread Starter
Join Date: Aug 2005
Posts: 17
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by JM1FE
DUDE! What the hell were they doing that took a chunk out of the rim like that!?! It looks like it went sideways into something.
Last edited by rotoholic; 08-14-2005 at 07:48 PM.
08-14-2005, 05:57 PM
#14
Registered User
Thread Starter
Join Date: Aug 2005
Posts: 17
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by jskup1
how many more miles were on it than when you brought it? It looks like someone went for a little joy ride.
08-14-2005, 06:38 PM
#17
Registered User
Join Date: Mar 2005
Location: west haven, ct
Posts: 33
Likes: 0
Received 0 Likes
on
0 Posts
what was the end result?
i have been on both ends of this. accidents can happen. just make sure that they fix it right. if anything is out of place or not "just so"., don't accept the car. make sure you drive it with them before accepting it back as well!
i have been on both ends of this. accidents can happen. just make sure that they fix it right. if anything is out of place or not "just so"., don't accept the car. make sure you drive it with them before accepting it back as well!
08-14-2005, 06:54 PM
#18
Registered
Join Date: Feb 2004
Posts: 1,553
Likes: 0
Received 0 Likes
on
0 Posts
request compensation!!!
but seriously... that sucks :/ hope it turns out well.
^^^ i agree with the above poster, make sure u drive it with the dealer and ur doors all shut correctly before u take it home. the damages done to your car will be +$3000 including labor. theyre gonna have to reweld your sideskirts and replace ur axel.
make sure they dont repair it either! make sure they replace all your parts with OEM parts. looks like your tire is flat, make sure they replace it and not just patch it up (try asking them to replace all 4 so theyre all even again for compensation) and extend ur warrenty! good luck!
but seriously... that sucks :/ hope it turns out well.
^^^ i agree with the above poster, make sure u drive it with the dealer and ur doors all shut correctly before u take it home. the damages done to your car will be +$3000 including labor. theyre gonna have to reweld your sideskirts and replace ur axel.
make sure they dont repair it either! make sure they replace all your parts with OEM parts. looks like your tire is flat, make sure they replace it and not just patch it up (try asking them to replace all 4 so theyre all even again for compensation) and extend ur warrenty! good luck!
08-14-2005, 07:52 PM
#19
Registered
Join Date: May 2005
Location: Worc. Mass.
Posts: 734
Likes: 0
Received 0 Likes
on
0 Posts
Man! that looks like the frame could be bent. It doesn't take much. If you don't get a new 8 make sure that one is 100% before you take it. Have someone drive it and you drive behind it to make sure you don't have a sidewinder on your hands.
Bob
Bob
08-14-2005, 10:40 PM
#20
Registered
Join Date: Mar 2003
Location: Austin,Tx
Posts: 229
Likes: 0
Received 0 Likes
on
0 Posts
My 8 received a gouge from the back of the rear door up to the driver door during it's first 5k oil change. The service person wasn't used to the driving the 8s and kept backing into the service lift. I wasn't happy since there weren't too many 8s driving around town at the time. This was when the 8s came out.
08-14-2005, 10:55 PM
#21
Registered
Join Date: Dec 2003
Location: Orlando, FL
Posts: 1,223
Likes: 0
Received 0 Likes
on
0 Posts
Roto, hope that you can get a new car out of this. You know the old retail motto, you broke it you bought it.
If you can't get the car replaced, don't accept any repair that doesn't include the replacement of the entire rear suspension including the axles and differential. No telling how the forces of the hit travelled and what effects result. You deserve perfection.
Scary thought...when your car is being driven by the dealer, the law treats it the same as when you willfully loan the car. The dealer is going to tell you that your insurance is going to have to cover it.
If you can't get the car replaced, don't accept any repair that doesn't include the replacement of the entire rear suspension including the axles and differential. No telling how the forces of the hit travelled and what effects result. You deserve perfection.
Scary thought...when your car is being driven by the dealer, the law treats it the same as when you willfully loan the car. The dealer is going to tell you that your insurance is going to have to cover it.
08-27-2005, 11:48 AM
#23
Registered User
Thread Starter
Join Date: Aug 2005
Posts: 17
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by alcimedes
Did they ever say what the hell happened to the car to do that damage?
https://www.rx8club.com/rx-8-discussion-3/im-new-rx8-owner-again-70247/
08-28-2005, 11:07 AM
#25
www.TeamWTF.org
Join Date: Nov 2003
Posts: 747
Likes: 0
Received 0 Likes
on
0 Posts
The victim in this story is a friend of mine.