Yea I bought mine there too. They were super nice when I was buying my car, but when it came down to service department, they use to be nice but then it went down to *****. After speaking to the general manager of the place, they got a little better. There okay now I guess, but be careful...

 

Those guys tried to rip me off years ago. When I purchased my car RX-8s were still going for MSRP, and I have a Corporate S Plan through my job. They still tried to mess with the price and charge me some BS $1500 "Chicago Stocking Fee". I told them they were full of it and I wouldn't pay anything above S Plan. We argued a while in email, so I turned them in to Ford Corporate - S Plan is through them - and submitted all their emails and BS. A few days later, I had an apology from Evanston but by then I'd decided on pricniple that they'd never get a cent from me.

 

I guarantee that if you were that upset you could get some free shyte from Mazda corp.
I'm a manager at a retail pharmacy and I deal with customers all day that argue over less than $1. I have to bend over backwards sometimes to make them happy.
You are entrusting an expensive object to their care when you drop your 8 off for service. "Try another dealership" should not be an acceptable response.
My closest Mazda dealer is 20 miles one way, and I'll be damned if I get shitty service from them. Mr. Mazda himself would hear from me if someone told me to try another dealer.

 

Thats how they all are . When your ready to buy something they'll bend over backwards. After you've made the purchased, your on your own.....

 

Hey man! Long time huh. What you been up to.

 

I think Mazda corp was coming down hard on them, they couldn't help me enough and the whole time they kept reminding me to give a positive rating. They were even trying to bribe me. I felt that I really had them by the *****. Walked out with a GT 6sp for $26,300 tax and all. Just wish Mazda would put the same pressure on the service department, Mazda doesn't seem to care what they do.

 

30 Miles is a hell of a lot for a service call.

The dealer I bought from out here in Pennsylvania gave me pretty much the same experience. It was very cheese ball. The sales guy misentered my e-mail so I didn't get any of the build reports from having pre-ordered my car, which annoyed me. I called and asked them to check it and they wouldn't so I called Mazda NA. They confirmed that it was misentered, and called the dealer for me to have it corrected. The dealer refused to correct it, and called me and bitched me out for calling Mazda NA. I asked them again to fix the e-mail address. They said no, and that they didn't care. This was before I even got my car and only had a deposit on it. After delivery, it went down hill from there. The sales guy handed me the keys and did a three minute walk through of the car for delivery and told me to get lost. About a month later I had a few little problems. The shift **** was loose, and the car was backfiring as well as some other stuff that wasn't quite right. I took it in to be looked at and asked for a rental that I was willing to pay for to get me out of there and to work. The service writer said no, and as I turned around and was walking away extremely pissed off because I was going to be late for work, I hear the guy curse me out to the other service writer loud enough for me to hear in words that I absolutely can not repeat here. Five minutes later the tech tells the guy to get me a free loaner because my car has serious issues which need to be addressed including a compression check. I walked up to the guy and said that I thought he couldn't get me a loaner even if I paid for it, and in the five minutes that it took Enterprise to get there with the car I just stared at the guy and kept asking him questions about his parentage and what had happened to make him that way, if he had been dropped on his head or something. I sent all of this in a letter to Mazda NA, and never went back to the dealer, but I doubt if anything ever happened to them, but these sorts of problems with Mazda's dealer network are endemic. The dealer that I switched to is primarily a Ford dealer, and they have been very good. I have sent three family members there to buy Mazdas even though it is further away from us than the first dealer, but the sales and service is professional and upright.

IMHO Mazda needs to start dropping these old dealers who are alienating customers if they want to become a company with life long buyers who buy the same brand over and over. It is all about customer service for brand loyalty, and right now they are not there. The company is wasting its opportunity of using a current stable of strong products to leverage brand identification down the line, and it will hurt them when the marketplae begins to turn to other competitive products. It's sad to watch actually.

 

Couldn't agree more, the guys at Muller are Pontiac service people and were infinitely better then the Mazda folks. What is really funny is how Mazda acts like they really care about this bad reputation but then does absolutely nothing to fix it. This is why
Mazda's Market share is shrinking. There are just to many car choices out there to keep treating the client like they do and then expect to stay in business. Sure a shame because they make nice cars.

 

Yeah, exactly. They are wasting their opportunity to grow the brand because of lousy customer service. The products have brought them lots of new customers, but they won't keep those customers if their customer service isn't there to back up the product.

It's funny. I have this binder of all sorts of press and stuff about my car as well as all the things that Mazda sent me to make me feel warm and fuzzy about the car, and I was looking at it the other day. All of that marketing expense and effort paid off because I recommended Mazda products to two other people both of whom shifted in from other manufacturers, however, if they can't deliver on the actual service down the road then they will lose those customers. Now, the Ford dealer that I am using has made all of us happy. They get the work done, charge a fair price, are polite and have made me and my two family members happy customers, but that first dealer is still alienating customers, and worse, the OP of this thread can't find one decent dealer anywhere near him, and I hear that story from parts of the New York metro area as well. As long as that is true then they are going to lose those customers. They should bite the bullet and drop bad dealers. This is their opportunity to do it, and they should take the hit. In the long run it will pay for them. That's my humble opinion.

 

Man, I hope I never have anything close to the stories you all do...

 

Well, for me it was one dealer and a long time ago now. Multiple years.

The dealer that I have been going to since then has been quite good, and I have recommended them to others numerous times. I don't want to give the impression that I have only found bad dealers. I like my current service provider. I just don't understand why bad dealers are allowed to persist.

 

Yea thanks all for that feedback, I don't feel alone

 

You know, I think it's interesting because I ran into a local Mazda Rep at a car show more than a year ago. He asked who I took my car to for service. I never take my car to Mazda, but at that point coincidentally I had just had my tires mounted and balanced by a Mazda dealer and told him who - Art Hill in Indiana. Before I could even tell him my experience he commented that dealer was "a bunch of idiots" and had no clue about anything. Yet, in all my years of going to Mazda dealerships in Florida or Pennsylvania or Indiana or Illinois - those "idiots" were by far the best and most open for the two or three times I went there for various minor warranty issues - rusting fog lights, etc...

So I commented to the Mazda rep about my experience, and he gave me a look like I was the "idiot" for thinking as much of them. Really made me wonder how much he knew or cared if he didn't even seem to want to take my word for it.

 

do u live near a beach? maybe 1 of the mechanics tried to "recreate" your cel on the beach

that sucks dude. i'm sorry

 

it is all the more important to check out every part of a mazda dealership before buying from them. get the salesman to take you back to service and introduce you to the service manager. I have noticed over the years that if a buyer only checks price and nothing else, they often get what they payed for. Mazda has had a very hard time retaining good dealers, due to their low sales volumne. that is changing now due to mazda sales increases more and better dealers will be added, and poor dealers will be gone.

 

Unfortunately the new sales they are getting are just slipping away because of the **** poor dealers/service. Mazda has one of the lowest customer retention ratings in the industry, small wonder why. Mazda needs to have the good dealers and service first then the people might stay. This is the last Mazda I will be buying because the dealerships (aka service) have been so poor and Mazda corp is no better.

This is so counter productive for them, I finally try their brand and rather then taking care of me so I will become a repeat customer they chase me off with poor service. Now every one I see and they ask me about Mazda I tell them exactly how I feel. I know for a fact two people who will not be buying Mazda in part thanks to my input. My Subaru on the other hand has been great and so has service and I really talk it up to people.

Mazda optimises penny wise and dollar foolish.

 

Mazda has really poor service. I've been to 4 dealerships, only 1 actually *ok* but nothing special. The other 3 ? pssssst ... I was about to go kick their ***.

They even said they will only fix my Clutch Bracket once cuz I refuse to take their *fuxking over 1000 bux flywheel + clutch "Deal"*. Fuxking bs.

 

The dealer I have been going to MetroTown Mazda is great I have called him many times to tell him of the codes my car is sending me and he will tell me what to do over the phone. FYI this was before I started asking these questions on the forum :D

 

My dad actually purchased a Mazda MilenaS awhile back there and I go to Roto ocasionally to get my RX-8 serviced. My car is currently having "the hard to crank/start problem." I took it there, showed them the service bulliten, and insisted that I needed the new coils, starter, and battery. They took my car for a day, and told me that everything was fine and they didn't need to change anything. To this day, I am still having trouble and now have to make the hour trip to Evanston to get this little problem resolved. I hate Roto.

 

I repeat check out the dealer before buying the car. go set in the service waiting room and talk to some of the people in for service.
I bought my 40th ltd, from bill britt in fredricksburg va, the are great.

 

Dont take it to evanston!! I took mine there three times for this problem. Never fixed it.

 

So is there any dealer in the Chicagoland area that is any good? I live 8 blocks from Jacobs Twin, but they don't sell nor service Mazda anymore. I bought my car at Schaumburg, but agree with everyone that they're a bunch of douche bags. Their favorite words are "we can't replicate the problem"...****'em!

 

I've had good luck at both Anderson Nissan Mazda in Loves Park (Rockford Area) and Brian Bemis Ford Mazda Hyundai in Sycamore (near NIU) Both a bit of a drive most likely, but very good service at both.

 

I'm 2 blocks from Jacobs , I bought my Mazda 3 there. Since they closed I ended purchasing my 8 at Countryside Mazda . Really have'nt had any problems , the times I"ve gone there. You guys might want to try it , got nothing to lose.

Good Luck................. BY The Way GO SOX........................

 

Makes me glad I don't live back in NW Indiana. Besides not even knowning where a Mazda dealership would be as that part of the state doesn't like imports, sounds like none of the Mazda dealers there know anything.