Sept 2006 I purchased my 06 GT loded 8. At the end of October I started to experience a variety of problems that the dealer could not fix after several vists and 40 days. I wrote a letter to MNAO stating my issues and what I would like done about it. I was notifed withen 2 days stating they are going to send out a regional field rep. He came out and worked hard on my 8. The problem dispite all his hard work could not get resolved. Mazda asked for some time to come up with another resolution to my problem. I called 2 or 3 times a week for about a month for an update which wasent much information and I was getting impatient. The last 2 weeks I was getting calls from a Mazda field manager who was very nice and stated they were going to put me in another car. Im thinking used as mine had 7500 miles on it. Not alot but it was only 5 month old. I received a call last night from the dealer I origionally purchased the car from asking me to come in today to take delivery of my new 8. I now have a NEW 8 better than the one I started with. 07 not 06, I got to choose the color. and added the spoiler with no out of pocket to me. They said they just wanted me to be a happy customer. From the time I first notified MNAO of my issues they have made good on every promise and have gone beyond my expectations. Just thought I would share...

 

nice! congrats

 

Sweet Love

Welcome to your new 8 !

 

congrats, what color did you chose?

 

Yeah, so far mazda service has been pretty good. But I rather have a flawless car WITH a good service... not problem prone car with a good service.

 

What colour did you end up choosing?

-Cody

 

I had a black with black interior. For some reason this was hard to find as a replacement with the same options/package. I ended up with the Stormy Blue Mica with the sand interior. This is defently a sharp color. I will miss my black 8 but very happy with the new color.

 

That's pretty impressive. Sure, we'd all love our cars to be flawless, but the fact that you got a brand new car is pretty amazing to me. Way to go MNAO.

 

DAMN!!! way to GO!!! MNAO
________
BBW live

 

sweet, i got the same one. stormy blue rocks. i just wiped the dead bugs off mine with a little shammy and a lot of love.

 

Wow, that's great! Are you going to write them a letter thanking them? It always helps to reward good behavior, regardless of whether it was part of their job or not

 

I wasnt sure about the color at first, just seeing it in pictures. Once I got a chance to look at it in person.....way cool.

 

I have already wrote a letter thanking everyone that I have worked with at MNAO, the nice lady from Customer Mediation, the Regional Field Rep, the Field Manager (who finalized the deal), and the dealership that treated me like a VIP.

The letter is going in the mail tomorrow.

 

Thanks for sharing, that was nice to read.

 

thats sweet! good color choice!

 

It's nice that they did this but honestly they were going to have to do it one way or another since your car would have qualified as a lemon. Grats on the new car and I hope it runs flawlessly for you.

 

Thats true but I felt they truly wanted me to be a happy customer. I had spoken with an attorney at the begining of all this for advice but never took it any further as MNAO was communicating with me and following threw with every promise they made to me.

 

holy crap. they told me to **** off when i called to get help w/ problems i had w/ a dealer.

but am happy for you tho...

 

Just curious, who was your dealer?

 

Nice choice I was going to say if that happened to me i would end up choosing the same color and interior as you did on the 07

 

This is why I purchased another Mazda (the 8)and why I would remained a customer - too bad Ford never figured out that an unhappy customer tells all his friends and a good place to eat doesn't need to advertise!

 

how come MNAO at times kicks *** but more often than not the dealers suck ***?!
Congrats though and nice to see that Mazda knew the right thing to do. I'm sure the dealer would of just said "Them the brakes my friend sorry.. goodbye..."

 

Congrats, dude. That is awesome.

 

I had the worst experience with the dealer and will never return for anything nor purchase even a stick of gum from them. I will now drive a little farther to go to a different dealer for any future work.
Totally different experience between MNAO and the dealer.

 

what dealer?

post pics!!

I've seen a stormy blue/sand and it looks good...very classy color combo!