My experience with Mazda’s roadside service
#27
Originally Posted by cleoent
if you had a spare she could just send a regular truck and have the guy change it for you.
#28
Guest
Posts: n/a
Originally Posted by Revolver
Or, shock horror, you could change it yourself and never call in the first place.
I carry a bigger, heavier lug wrench in the trunk now.
#30
Originally Posted by josh989
would have changed it myself, had i had a spare. I wouldn't have had to talk to MRA at all
So the girl was stupid because she assumed that someone calling MRA wouldn't call if all they had to do was the simple task of pulling over on the side of the road, jacking up their car, pulling the tire off and putting one on, vs calling MRA and just having them do it. Yeah, she's a total failure at life.
Be a bit more understanding in the future, probably help you succeed in life.
#31
Registered User
Joined: Jul 2004
Posts: 498
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From: I've shaken off the sands of SouthWest Asia and returned to Houston and Gulfport, MS
I flooded mine once in the first couple months, and used MRA. They were great--I couldn't imagine that I could get out of my dilemma that easily.
OTOH--I was stranded last month in son-in-law's '05 Accord, and searched desperately (unsuccessfully) through every inch of the thing trying to find a lead on "Honda Roadside". Guess it doesn't exist.
Makes me appreciate Mazda even more.
OTOH--I was stranded last month in son-in-law's '05 Accord, and searched desperately (unsuccessfully) through every inch of the thing trying to find a lead on "Honda Roadside". Guess it doesn't exist.
Makes me appreciate Mazda even more.
#32
Originally Posted by Cool-Blue-Dad
Not necessarily - I busted the OEM lug wrench from the trunk trying to remove a tire installed by the dealership. I'm just guessing they over-torqued it, but that could happen to anyone.
I carry a bigger, heavier lug wrench in the trunk now.
I carry a bigger, heavier lug wrench in the trunk now.
In past cars I used to carry a decent wheel brace if the OEM item was puny.
Another good call is to check the torque tension on your wheel nuts before any long trip to ensure you CAN get them off if need be.
#33
wow cleoent, you're a douche, i never said anything about her being a failure at life. or said she was a horrible person, or anything of the sort. Just thought she should know about mazda cars when she works for mazda
#34
Originally Posted by josh989
wow cleoent, you're a douche, i never said anything about her being a failure at life. or said she was a horrible person, or anything of the sort. Just thought she should know about mazda cars when she works for mazda
Originally Posted by josh989
But the girl i talked to on the phone wasn't all that knowledgeable. You'd think they'd a least train their people on their cars. She asked me if i had a spare, I told her the car doesn't come with one, and if i did, i wouldn't be talking to her. The ignorance of these people who are supposed to help is amazing.
You're the one calling me a douche?
You were a total Douche with a capital D to the poor operator who was trying to get some information in order to better serve you. Yes it's very possible that you had a spare, yes it's also very possible that you dont know or have the desire to change a spare on the side of the road
#36
Originally Posted by josh989
Bottom line is, i don't really care what you think. You took what i originally said the wrong way.
#38
Originally Posted by josh989
see, once again you bring your opinion into this, which is the exact thing i don't care about. You took it wrong.
#39
see you did misunderstand my original post. I never said anything rude to her. i was nothing but polite to her. I had no reason to act otherwise towards her. That was just what i was thinking to myself.
#40
Originally Posted by josh989
see you did misunderstand my original post. I never said anything rude to her. i was nothing but polite to her. I had no reason to act otherwise towards her. That was just what i was thinking to myself.
Good for you! Isn't it nice to be able to filter what goes on in your head and what comes out your mouth?
#42
I just had a terrible experience with Mazda Roadside service which you read. Do a search for Mazda Roadside Service = Joke.
A couple of points to keep in mind. Mazda roadside service is outsourced to the same call center in Atlanta that handles BMW and a variety of other car makers.
Mazda has outsourced the actual obtaining of the tow truck to triple A which means the call center in Orlando calls Triple A and then Triple A tries to find a tow truck in your area.
This is apparently too complicated of system because it appears to take 1.5 hours before the local tow truck company ever gets called by AAA and that company is instructed by triple A to everything to just get the owners car started thus reducing the Mazda/Triple A/Tow Truck company bills.
The bottom line is Mazda doesn't give a rats *** about the owners nor do any of the other companies. None of them are looking to have the best roadsite assistance program, just the cheapest.
I am sure everyones experience will vary.
A couple of points to keep in mind. Mazda roadside service is outsourced to the same call center in Atlanta that handles BMW and a variety of other car makers.
Mazda has outsourced the actual obtaining of the tow truck to triple A which means the call center in Orlando calls Triple A and then Triple A tries to find a tow truck in your area.
This is apparently too complicated of system because it appears to take 1.5 hours before the local tow truck company ever gets called by AAA and that company is instructed by triple A to everything to just get the owners car started thus reducing the Mazda/Triple A/Tow Truck company bills.
The bottom line is Mazda doesn't give a rats *** about the owners nor do any of the other companies. None of them are looking to have the best roadsite assistance program, just the cheapest.
I am sure everyones experience will vary.
#43
Originally Posted by Revolver
Or, shock horror, you could change it yourself and never call in the first place.
For those that don't want to wait for a tow, but they didn't buy the optional spare... ya took the risk; ya knew the consequences...
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