Service Center says "Mazda will not support maintanance schedule 2"
#27
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Tell them to go back to school and do their math...7500 X 2 = 15000! That puts you back on the right schedule. If they had to eat one of the 5K services that is their issue for not knowing what MNA is going to reimburse them for.
Sounds to me like the local dealer is just trying to blow you off. Contact Mazda and see what they have to say about this and be sure the service manager knows you intend to do so.
Sounds to me like the local dealer is just trying to blow you off. Contact Mazda and see what they have to say about this and be sure the service manager knows you intend to do so.
#28
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I just called up MNAO today and talked with customer support. Of course she agreed with what you all said here. So now, when I go back in on Wednesday, if they still won't agree to service my car and they disregard the warranty notice I can tell them to call Rosa at Mazda and see what she has to say about it. I'll let you know what happens on Wednesday.
-JiM
-JiM
#30
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Just reading this thread makes me realize even more how pathetic MAzda is when it comes to AFTER the sale......
If you write off every manufacturer who has a bad dealer, you'd better be prepared to build your own car! :D
#31
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the only problem i have had was that i was only goign by miles and not months or miles whichever comes first. so when i went in for my 10k service the paper comes up "12month/15k service sched 1". and i was confused at first. i said hey im here for the 10k and im on schedule 2. but he explained it and i felt kinda foolish. because really if i had been following 2 then i was behind by a service. i was there for my second and should have been getting my 3rd. i told them i just didnt want any hassle from Mazda thinking i was schedule swapping to get extra oil changes. we checked and everyhtings cool.
moral of the story- dont get fixated on the miles. watch the months OR miles whichever comes first.
moral of the story- dont get fixated on the miles. watch the months OR miles whichever comes first.
#32
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Originally Posted by zoom44
moral of the story- dont get fixated on the miles. watch the months OR miles whichever comes first.
Last edited by brothervoodoo; 09-27-2004 at 06:22 PM.
#33
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I had a problem with my dealer as well the first time I brought the car in. I agrued for a few minutes, told myself it wasn't worth the frustration, then sent an e-mail out to Mazda USA and they responded with a nice letter that I could take to the dealer and politely tell him to shove is opinion back up his ----...
BTW - I've been extremely **** since then and am getting an oil change every 4 months (since I don't get 5k miles in 4 months) as per schedule 2
BTW - I've been extremely **** since then and am getting an oil change every 4 months (since I don't get 5k miles in 4 months) as per schedule 2
#35
Update on this... I just spoke to Tim at Mazda Corporate about this issue.
He said that if your dealer accepts you under the 5000 mile service (ie, Schedule 2 and you have service every 5000 miles), then they HAVE to honor that for the life of your service contract. The dealer cannot change the schedule to their liking in the middle of the contract.
Fortunately for me, Tim is calling my dealer and giving them the lowdown on how it works, and I won't (hopefully) have any problems any more. I just wanted to let you know that this is the word from MNAO, so tell your dealers, else call MNAO and have them call the dealer for you.
Good luck to everybody on this, I will let you know how it turns out for me!
He said that if your dealer accepts you under the 5000 mile service (ie, Schedule 2 and you have service every 5000 miles), then they HAVE to honor that for the life of your service contract. The dealer cannot change the schedule to their liking in the middle of the contract.
Fortunately for me, Tim is calling my dealer and giving them the lowdown on how it works, and I won't (hopefully) have any problems any more. I just wanted to let you know that this is the word from MNAO, so tell your dealers, else call MNAO and have them call the dealer for you.
Good luck to everybody on this, I will let you know how it turns out for me!
#36
Originally Posted by Battousai
Just curious does this free service only apply to the initial buyers who thought they were getting the 247HP or do even new buyers qualify?
i'll change oil at 600 miles again at 1000 and then every 3k. this is how i do my bikes too.
yamajj
#37
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The only push-back I ever got using my "FREE Factory-Scheduled Maintenance" card was when I requested the recommended 7,500 mile tire rotation. Unfortunately this is not listed in Schedule 1/2 but in the Owner's manual verbiage on tire care. Ultimately they didn't even charge me for that.
BTW, I use Schedule 2 on a 4 month basis because my mileage is low. I qualify for schedule 2 because almost all of my driving is short trips around town (see the description at the top of the schedule).
WARNING! When requesting any kind of service from the schedule, ALWAYS ask them to list exactly what they are planning to do. I have found that what the dealer believes a 12 month service is and what the book says is often different.
BTW, I use Schedule 2 on a 4 month basis because my mileage is low. I qualify for schedule 2 because almost all of my driving is short trips around town (see the description at the top of the schedule).
WARNING! When requesting any kind of service from the schedule, ALWAYS ask them to list exactly what they are planning to do. I have found that what the dealer believes a 12 month service is and what the book says is often different.
#38
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Originally Posted by msrecant
The only push-back I ever got using my "FREE Factory-Scheduled Maintenance" card was when I requested the recommended 7,500 mile tire rotation.
#39
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ha... I had the opposite affect. When I got them to do the maintenance they insisted on rotating the tires. Even when I told them I had just done it at 10k. So I let them.
On another note, I have now had a rental for over a week. I went into the dealership with 6 issues. Oil change, check engine light, brake tsb, navigation malfunction, a car cover exchange, and a broken tire kit box.
I called them today and asked how the car was progressing. I was told that the car had just about finished and i was about to get a call. (how convenient) When I asked what got done to it, I was told the oil change, and tire rotation. They said they can't get the new brakes yet and the new nav is on back order as is the car cover and tire kit box. She also said my car was not giving any pcm codes. I hope when I go in tomorrow that it took them over a week to do a damn oil change.
-JiM
On another note, I have now had a rental for over a week. I went into the dealership with 6 issues. Oil change, check engine light, brake tsb, navigation malfunction, a car cover exchange, and a broken tire kit box.
I called them today and asked how the car was progressing. I was told that the car had just about finished and i was about to get a call. (how convenient) When I asked what got done to it, I was told the oil change, and tire rotation. They said they can't get the new brakes yet and the new nav is on back order as is the car cover and tire kit box. She also said my car was not giving any pcm codes. I hope when I go in tomorrow that it took them over a week to do a damn oil change.
-JiM
#40
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Originally Posted by j1mb0x99
ha... I had the opposite affect. When I got them to do the maintenance they insisted on rotating the tires. Even when I told them I had just done it at 10k. So I let them.
On another note, I have now had a rental for over a week. I went into the dealership with 6 issues. Oil change, check engine light, brake tsb, navigation malfunction, a car cover exchange, and a broken tire kit box.
I called them today and asked how the car was progressing. I was told that the car had just about finished and i was about to get a call. (how convenient) When I asked what got done to it, I was told the oil change, and tire rotation. They said they can't get the new brakes yet and the new nav is on back order as is the car cover and tire kit box. She also said my car was not giving any pcm codes. I hope when I go in tomorrow that it took them over a week to do a damn oil change.
-JiM
On another note, I have now had a rental for over a week. I went into the dealership with 6 issues. Oil change, check engine light, brake tsb, navigation malfunction, a car cover exchange, and a broken tire kit box.
I called them today and asked how the car was progressing. I was told that the car had just about finished and i was about to get a call. (how convenient) When I asked what got done to it, I was told the oil change, and tire rotation. They said they can't get the new brakes yet and the new nav is on back order as is the car cover and tire kit box. She also said my car was not giving any pcm codes. I hope when I go in tomorrow that it took them over a week to do a damn oil change.
-JiM
#42
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sorry to be so tardy in this, this is everyones proof.
http://www.finishlineperformance.com...ocs/ad_47.html
sounds like you need a new dealer, not worth your effort.
beers
http://www.finishlineperformance.com...ocs/ad_47.html
sounds like you need a new dealer, not worth your effort.
beers
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