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warranty question - can mazda really be this bad

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Old 02-24-2006 | 02:11 PM
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i do care when my car is 40,000 and they give me a pice of **** corolla or worst, Like an AVEO, Wtf is and Aveo. thats a joke someone in chevy made and they turned it into a car. i wouldnt mind if its a Mazda 6 or even a Mazda 3 just a Mazda in general would do for me. but 30 dollars?? and a corolla or aveo?
Old 02-24-2006 | 02:13 PM
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same issue with me just a few weeks ago. Transmission completely blew while crusing down the interstate.. went to upshift to get onto the ramp for my exit and it wouldnt go into any gear. Towed it to Mazda, and they said it was abuse, $1100 for a new clutch, would have it ready by noon the next day. I had a fit, the car as 13k miles on it and I baby my 8, I dont drive it hard often (but hello, is it not a sports car?).. They said it must have been raced due to the clutch being so torn up. Actually they said they suspected I raced it.. that is obsurd.

I battled (and i mean screaming fits on the phone) with Mazda NA through three people, finally a week later the district rep returned a verdict of "guilty" to me through my local dealers service manager. He called and said mazda will definately NOT cover it under warranty. This was going on two weeks w/o my 8 (ugg). So being honest, and knowing I had NOT put any unusual stress on the clutch, I figured I should not get an OEM clutch (I am not shelling out 1100$ every 13k for a new tranny), and bought an ACT performance clutch kit, had my car towed from the dealership to a reputable outside mechanic, and had the clutch put in there. I was a bit surprised as it was my 3rd Mazda in 16 years from the same dealership (2 miatas, then the 8). And they had completed all the maintenance on my miatas. I was shocked at how Mazda handled this. The dealership (John Finger Mazda-Greenville, SC) was really nice, and down to earth with me, just kept telling me it was out of their hands, up to mazda. But they were in fact the ones telling MNA it was an abused clutch (!?!).

The new clutch is definately different, a lot more sensitive, Im having to relearn how to drive it in some ways, especially hills in first, but there is piece of mind knowing Im not burning it up by driving it a little rough. It was only 800$ for parts, shipping, labor, and the tow from the dealer to the mechanic.

Referring to an earlier reply, I drove my 94 miata (still have it) until I got my 8 a year ago. The miata has 155k miles on it, original clutch, never ever ever been in the shop for anything other than routine maintenance except new spark plug wires and timing belt change. 155k on the original clutch. I got an 8 because it felt like a beefy miata.. handles like my miata, but more power and face it, the rx8 is just plain out hot. I got a lot of girly comments on my miata after 11 years! It was a hard choice against the 8 or the new miatas, they are hot, but Im glad I got the 8. Still though, if issues were to continue, Id swap this 8 for an MX5, even with the (what I feel) crappy way mazda blew me off as a loyal customer. Face it though, there is no replacement car for the 8. 350z and G35's are great, but they are no 8.. in a uniqueness factor.

Transmission is the only problem Ive had except for the flooding TSB that was completed a few months ago (starter and plugs). The dealer had that completed in a few hours while I waited, no questions asked.

It seems mazda has definate issues with the stock transmissions on the 8's. Any of you that are having transmissioin problems at early miles (or late even) might want to start saving a little money and opt out of a rebuilt OEM from the dealer and skip the dealer all together and get an aftermarket tranny that can handle more torque/heat. Id hate to think I might have got impatient and told the mazda service dept to go ahead and charge me 1100 and put the oem back in there and then it start going bad in another 10-15k and having a repeat of this whole horror story.
Old 02-24-2006 | 02:28 PM
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was it a clutch or a tranny that you replaced
Old 02-24-2006 | 02:35 PM
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Sorry you guys have had issues with the Mazda dealers in your areas. But you have to understand that giving you a loaner (be it lower, higher or equivalent value to your car) is completely up to the dealer. It has nothing to do with Mazda. I have no problem driving a loaner or any value. I actually have to drive an hour to get that because my "local" dealer does not participate in the "Mazda Assurance Plan." I was really pissed at them until I found out that certain dealers don't play well.

Premier Mazda in Georgetown, TX provides the best service I've had with any car...compared with VW, BMW, Honda and Chrysler over the past 10 years.

If you want great service, find a better dealer within a search radius of about 75 miles and take your dollars elsewhere. That's the only real way to effect big businesses.

#518!
Old 02-24-2006 | 06:36 PM
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Originally Posted by knight7
i do care when my car is 40,000 <snip>
From the Mazda USA website with every possible option selected:

RX-8 6-Speed......................$26,875
Destination Fee......................$560
238-hp 1.3L Rotary Engine........Standard
Rear Wheel Drive.................Standard
6-Spd Manual.....................Standard

GRAND TOURING PKG M/T..............$4,250
ROTARY ACCENT PACKAGE................$139
NAVIGATION SYSTEM..................$2,000
ALARM SHOCK SENSOR UPGRADE............$60
ALL-WEATHER FLOOR MATS................$60
CARGO NET.............................$40
CARGO ORGANIZER.......................$70
CARGO TRAY............................$50
CASSETTE PLAYER......................$200
COLLAPSIBLE CARGO CARRIER.............$60
DOOR EDGE GUARDS......................$45
IN-DASH 6-DISC CD CHANGER............$500
MOONROOF WIND DEFLECTOR...............$45
REAR WING SPOILER....................$355
SPARE TIRE KIT.......................$395

Total MSRP:.......................$35,704



If you spent $40k you got cheated.
--R.
Old 02-24-2006 | 06:57 PM
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Originally Posted by knight7
the problem here is not even the RX8 is Mazda in general. they suck. i dont care how you look at it they F@#$ suck. they treat you like ****. and this car is 40,000 imagine you buy a cheaper car?? they gonna kick you out the service centers when you go with a problem. so why deal with it.? infinity gives you your same model car if you take yours in for service. so does honda and toyota. mazda sends you to enterprice or some other bullshit and give you a 30 per day.

I think it is more a case off how the DEALER treats you rather than Mazda. Some dealers give nice rentals...others don't.
Old 02-24-2006 | 06:59 PM
  #7  
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Originally Posted by RexApex
If you spent $40k you got cheated.
--R.
a "genius", even an evil one, wouldn't assume he meant US dollars.
Old 02-24-2006 | 07:01 PM
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Originally Posted by RexApex
From the Mazda USA website with every possible option selected:

RX-8 6-Speed......................$26,875
Destination Fee......................$560
238-hp 1.3L Rotary Engine........Standard
Rear Wheel Drive.................Standard
6-Spd Manual.....................Standard

GRAND TOURING PKG M/T..............$4,250
ROTARY ACCENT PACKAGE................$139
NAVIGATION SYSTEM..................$2,000
ALARM SHOCK SENSOR UPGRADE............$60
ALL-WEATHER FLOOR MATS................$60
CARGO NET.............................$40
CARGO ORGANIZER.......................$70
CARGO TRAY............................$50
CASSETTE PLAYER......................$200
COLLAPSIBLE CARGO CARRIER.............$60
DOOR EDGE GUARDS......................$45
IN-DASH 6-DISC CD CHANGER............$500
MOONROOF WIND DEFLECTOR...............$45
REAR WING SPOILER....................$355
SPARE TIRE KIT.......................$395

Total MSRP:.......................$35,704



If you spent $40k you got cheated.
--R.


or bought it in Canada
Old 02-24-2006 | 07:28 PM
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Originally Posted by zoom44
a "genius", even an evil one, wouldn't assume he meant US dollars.
Unless you read "Location: Bronx, NY." at the top right of his posts. Why would his Jersy Dealer care that the car costs 40k in some foreign currency?

$40k ->$10k of after market addons?

-R.

Last edited by RexApex; 02-24-2006 at 07:43 PM.
Old 02-24-2006 | 07:45 PM
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Let's face it, unfortunately there will be from time to time lemons...whether they be cars, lawnmowers, refrigerators, etc. I would be surprised if Mazda does not stand behind their warranty. If they honor the warranty and your car runs fine after the problems are addressed, why would you want to sell it? I don't know about the law in your state, but in Florida we have a very good Lemon Law which has teeth. Have you checked out what recourse you have in your state? Good luck.
Old 02-24-2006 | 08:15 PM
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i hope this is a repost
 
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From: plainsboro, NJ
Originally Posted by Barry Gross
Let's face it, unfortunately there will be from time to time lemons...whether they be cars, lawnmowers, refrigerators, etc. I would be surprised if Mazda does not stand behind their warranty. If they honor the warranty and your car runs fine after the problems are addressed, why would you want to sell it? I don't know about the law in your state, but in Florida we have a very good Lemon Law which has teeth. Have you checked out what recourse you have in your state? Good luck.
the problem is mazda is not going to stand by it after this repair...although since there is no signs of abuse they really cant
Old 02-24-2006 | 08:27 PM
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thats just one guy talking crap.
Old 02-25-2006 | 05:23 PM
  #13  
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Zoom44 is right...don't take as gospel the word of some idiot at the dealership.
Old 02-26-2006 | 06:26 PM
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Consider a Z4 yet? Beautiful car. Of course it is a bit more than $22k but if you can work a good deal out and get a fair amount for your trade in it might be worth it. I know you mentioned not buying used, but there are tons of great cars in the 500-2000 mile range for thousands less.

For example:
Brand new BMW - $35k
Same car w/ 2000k miles - $24-28k with same warranty and probably still smells like new

just a suggestion... g'luck nonetheless.
Old 02-26-2006 | 07:32 PM
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[QUOTE=zoom44]thats just one guy talking crap.[/QUOTE



damn i hope you not talkin about me?? i have a receipt for my car ill scan it and post the picture for you. since you like talking crap, also if you dont know dont talk **** start acting like the title they gave you on this site. bitch ***!
my car was 36,300 fully loaded PLus 2999 on extended warranty, so for dumb *** moderators lets put it easier......




36,300
+ 2,999
-----------------
39,299


oh wait... i forgot i have to pay taxes on my car too, **** go figure!! add a 8.35 NY state tax to that and 42,581.... **** didnt i also get lowjack yes i did!!! but that was my choice to get so im not goin to add it up,

Last edited by knight7; 02-26-2006 at 07:43 PM.
Old 02-26-2006 | 07:52 PM
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Originally Posted by RexApex
From the Mazda USA website with every possible option selected:

RX-8 6-Speed......................$26,875
Destination Fee......................$560
238-hp 1.3L Rotary Engine........Standard
Rear Wheel Drive.................Standard
6-Spd Manual.....................Standard

GRAND TOURING PKG M/T..............$4,250
ROTARY ACCENT PACKAGE................$139
NAVIGATION SYSTEM..................$2,000
ALARM SHOCK SENSOR UPGRADE............$60
ALL-WEATHER FLOOR MATS................$60
CARGO NET.............................$40
CARGO ORGANIZER.......................$70
CARGO TRAY............................$50
CASSETTE PLAYER......................$200
COLLAPSIBLE CARGO CARRIER.............$60
DOOR EDGE GUARDS......................$45
IN-DASH 6-DISC CD CHANGER............$500
MOONROOF WIND DEFLECTOR...............$45
REAR WING SPOILER....................$355
SPARE TIRE KIT.......................$395

Total MSRP:.......................$35,704



If you spent $40k you got cheated.
--R.
You are missing the appearance package in that list.

I don't have the door edge guards, cassette player, anything "cargo" related, or the all weather floor mats and the MRSP on mine, as per Mazda website is $36,104.
Old 02-26-2006 | 08:26 PM
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Originally Posted by BunnyGirl
You are missing the appearance package in that list.

I don't have the door edge guards, cassette player, anything "cargo" related, or the all weather floor mats and the MRSP on mine, as per Mazda website is $36,104.

thank you bunny girl i forgot that too. how much is it??? so i can edit the previous post so my price keeps goin pass 40,000
Old 02-26-2006 | 09:25 PM
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Originally Posted by knight7
the problem here is not even the RX8 is Mazda in general. they suck. ....infinity gives you your same model car if you take yours in for service. so does honda and toyota. mazda sends you to enterprice or some other bullshit and give you a 30 per day.
When I take my Lexus in for service, they send me to the Enterprise rental desk located in the service area (it is free for warranty work, but it is from Enterprise not Lexus). On the other hand, when I take my Toyota in for service, I NEVER get a free rental. So it doesn't depend on the MANUFACTURER, it depends on your DEALER.
Old 02-26-2006 | 10:49 PM
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i tought i was getting rapped, my bro in law takes his avalon for service and he get a camry or corolla, same for my sister, she got a new 2006 rav4 and she took it for a detaling **** they had goin on and they gave her a 2005 camry xle.
Old 02-27-2006 | 05:36 PM
  #20  
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for your info knight7 i was talking about youpey's dealer person talking crap. i was not talking about you. actually in a different post i defended your talkign about your price by suggesting you might be in canada(although i was wrong). take notice of Barrry Gross commment that i was coorect in saying tha tyoupey should not believe the dealer person.

are we cool now?

good.

the next time you use profanity like that to argue a point on this forum i will have to suspensd you for a week.
Old 02-27-2006 | 10:17 PM
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OH my god a whole week without getting in the forums!!! i think ill shoot myself. either way the reason why i acted like that was cause you do get this type of comments from people here. i dont know if mazda or someone pays them to argue agaist the problems we get here. either way like i said before you do what you have to do as a moderator, is your title. i didnt get the point where you defended me right. but if that was the case then my apologies for goin after you.
Old 02-27-2006 | 10:33 PM
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apology accepted. and im closing this now as the OP wishes the thread to go away.
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