hello all,

I was wondering where would be the best place to send my letter to MNAO telling them of the doing's of Hiley Mazda of Hurst with my recent recall stuff. I.e. i'm looking for an address (or two or three) where I can send a letter or two.

FYI this isnt going to be some "you ******* screwed me outta gas type letter" its going to be a professional thought out NON-crazy letter. Just addressing the concerns I have.

Physical address and email address would be helpful?

Thanks in advance!
Jeff

 

PM Zoom44 he would know.

 

mazdausa.com. Address is there.

 

thanks guys

 

are you sure you want to send the letter? In my experiance letters often don't get as much consideration as a phone call, but your call on this one.

 

From my experience, Mazda is extremely responsive to all correspondence. I wrote them a letter on two occasions apart from emails and they responded very professionally and I got zoom-zoom decals every time.

 

really? good idea

 

I basically told them how much I love the RX-8, but my visor broke. They apologized, said it would be covered by warranty, that there is no visor redesign scheduled at the moment, but that they are keeping stats on the number of complaints about it to see if it warrants effort from a business perspective. The decal was enclosed.

 

I borrowed this from a post Zoom made a little while back:


Mazda North American Operations
P.O. Box 19734
Irvine, CA 92623-9734
ATTN: Jim O'Sullivan

http://media.ford.com/mazda/people/...fm?make_id=227#

You can also direct them to Attn: Brian Colliani since he is the one responsible for trying to improve your Dealership experince. Also im sure Jim OSullivan would like to hear from you. Please feel free to email Jeremy at the address i posted earlier, although he seems suspiciously quiet for a PUBLIC RELATIONS guy so maybe phoning him would be better. His phone number is 949-727-6844


Also you can email mazdavisitors@mazdausa.com anmd they will forward your comments to teh appropriate people.

 

REPOST!

Joking lol. Thanks Jedi for bringing that back up.