Hightshoe

sorry if its a repost, but mazda topped the list for reliability, i was amazed.

http://www.topgear.com/blogs/planett...-satisfaction/http://www.topgear.com/blogs/planett...-satisfaction/

ZoomZoomH

iTrader: (1)

i'm not surprised at all, overall mazda does build high quality cars, all the fuss posted here are exaggerated small cases that don't show the overall picture

Marc_GS

I am surprised that they beat Toyota and Honda, but only because Honda and Toyota are so good. Really, Mazda's quality seems pretty high. Even the RX-8, which has a poor image for quality, is pretty good in most cases. I'm very satisfied with the quality of my RX-8, which has only had very minor issues, and I EXPECT a car to have a few teething issues.

saturn

Trying to combine surveys from the UK and the US does not give you an accurate picture of the situation in either country. Almost every single car you can buy in America differs from every single car in the UK -- even if they're the same make and model. For example, look at Ford. Their cars are like night and day in the UK and the US. And the majority of Ford's in the US are trucks. They're mixing apples and oranges here.

Also they're comparing cars that are at least 3 years old which almost completely (if not entirely) excludes the RX-8 from the discussion.

In the US, Mazda is almost dead last in every customer satisfaction category from J.D. Power & Associates. You are smoking something if you think that it's only a few cry babies on this forum that are unhappy.

This report is useless.

Mikeluvs8

yes they do,I been very happy with the mazdas i've own.

rotary crazy

Mazda won with only 8.04% breakdowns, which is hardly surprising - their cars are superbly built.

love that quote

PDXMazdafan

Link?

My sister drives a Mazda 3 and loves it. I have the RX-8 and love it. We have not had any issues. I have always seen Mazda rated very highly in customer sat scores.

shaunv74

Finally someone who agrees with me!!

Can we please dispel the myth, once and for all, that VW makes reliable cars? Judging by the results posted here, VWs are relatively dodgy. Like BMWs, in fact, which only score 18th at 28.64%.

God VW's and BMW's are not reliabe cars! Personal experience and reading. I don't know why Ford and GM can't shake the unreliable image and why VW and BMW seem to be able to shrug it off??

encorez

Thats because they sold so few RX8s.

RotoRocket

iTrader: (1)

Hey, we get it.

You've had problems with your 8. That's unfortunate, and I hope you get it all resolved with some semblance of satisfaction.

You do not need to create 5 threads a day about it, though, do you?

encorez

What? Read this forum. Unhappy owners abound.

Brettus

iTrader: (2)

don't worry - he won't be around much longer if he keeps up this constant crap

ASH8

Yes mate you have, this info was posted by Zoom last month in General Auto,
https://www.rx8club.com/showthread.p...=1#post1728430
you have posted this in RX-8 Media News?...where does your info specifically refer to RX-8.

ASH8

What crap...Saturn...
More than anything its a good indication of Mazda's reliability as Almost ALL if the cars are manufactured from the same plants (except the US Mazda 6).
On the flip side, to use your example of Fords, what Fords does the UK have that are made in the USA...nil.

Over the years almost every other survey I have seen have Mazda in the top 2,
I can't speak for America on the J.D Survey as to why they are near last, probably more to do with the SERVICE they receive from their Dealers, rather than the RELIABILITY of the car itself.


Even TopGears own surveys over the years have Honda and Mazda in the top 2, and this includes RX-8'.

ASH8

The Warranty survey is on the BRAND, not on specific models, Trucks, SUV's,or RX-8's.

nycgps

iTrader: (1)

You derserves your BANNED title.

HAVE A GOOD ONE.

Im happy with my Mazda, Oh yes My Rx8 can smoke yo ***!

Jackallll

no wonder our 8s feel like theyre running on double cream

Sephiroth

Interesting information. I take it Toyota does not market under the Lexus brand in the UK?

Icemark

Every Mazda I have owned since 87 has been without any factory related problems, with the exception of my 87 RX-7 which had cat converter Heat sheild issues, but that wouldn't have shown up in the Top gear report anyway. That includes my current RX-8, and mutiple past RX-7s, and 626s.

I can't say the same for my Tacoma which needed new shocks at 30K miles (but has been very relaible other than that).

And my BMW X5 while reasonably reliable, has had dumb issues like bad MAF or gauge cluster digit failure.

So based on my real world experience I would say that report was exactly right.

saturn

I forgot that Mazda makes almost all their cars in Japan unlike many other manufacturers (including Honda, Toyota) that make many cars domestically in the U.S. This helps eliminate the disparity between build quality of the same cars in different countries.

My example about Ford is that say Ford does an amazing job at building trucks (which they clearly do), but makes terrible cars in both the UK and US. Well, if they build many more trucks than cars their survey scores are going to be inflated because of all the truck scores. If all I care about are cars, how does this help me at all? The same is true if one company does a great job with their cars in the UK and a bad job in the US. The combine scores can be misleading.

And you're definitely right about the dealerships. But customer satisfaction, which is what really matters at the end of the day, sucks right now for Mazda in America. There cars may in fact be more reliable than most, but they don't seem to have a very good framework of dealers set up in the US to help solve the minor problems before they escalate into bigger problems that cause people to give the car company as a whole bad scores.

saturn

Just search the forum. I've posted about this before with links. I'm too lazy.

And in case you weren't paying attention they surveyed cars from 3-9 years old. There are very few RX-8's that fit that range. Thus, this high reliability score for Mazda probably doesn't even consider the RX-8 at all.

LionZoo

I'm not sure if RX-8s would have dropped that score that much. My guess is the definition of a problem in this survey is different than JD Power's. Remember, if you're unsatisfied with the gas mileage you can write that as a problem in JD Power's survey, even if you're getting 20 mpg and you just didn't research the car.

ASH8

Even "hypothetically" if you want to include ALL cars say in the warranty survey from new to 9 years which would include ALL RX-8's the outcome would not change, or at the very worst move Mazda again hypothetically to second place as there is a country mile between Honda (actually second) and Toyota with double the breakdowns in 3rd., why because the number of RX-8's made and sold is only .5% of Mazda's production, to put it in another way, there are just not enough 8's to change the overall results.

VikingDJ

I don't pay attention to these surveys, because nothing is guaranteed, and it depends on the model more then the company as whole itself many times, and either good luck or bad luck. As far as I am concerned , my Speed 6 is a toss up, much like my RX8 was, only this time I hope to be on the winning end.

The fact is that Mazda needs to be near the top 5 consistently and for many years for this to really have solid validity. Mazda fluctuates, which tells you that it can go either way for people, and is purely subjective. If and when they stay near honda and toyota for many years, that's when I'll actually believe this survey. For now, I'm 100% neutral on this, and I hope I am fortunate enough this time to have a reliable Mazda.

RotrDoc

So do happy ones.

Gawd--to think that I considered Saab and Audi and VW and Mercedes . . . . .before deciding to buy another Mazda.

--My other car is a 2001 MX-5--