what you said is exactly what i am talking about. even if you dont care at least make it look like you do i actually had a conversation with a customer of mine a little while ago along this line. he owns a subaru dealership in the area. i was telling him he should buy up one of the Mazda dealerships and hire me and about the start up incentives from Mazda for new standalone buildings etc. He wasnt really interested at the time saying he had his hands full with the subie place but maybe i should go talk to him agian....

 

Well one problem that hopefully has been addressed is the product lineup longevity--Mazda has a history of discontinuing attractive cars i.e. RX7, Millenia, MX6, 929 versus putting the development into making them more competitive. The 92-95 929 was an excellent car, which would have been made a whole lot better if it was fitted with a V8 or a high output 6, the Millenia would have been better with a larger displacement 6 versus the 2.3L Miller Cylce that is in my S. The FD was killed by the marketplace--not sure if this one could have been avoided. The MX6 (as well as the Ford Probe) could have been serious RSX/Eclipse fighters today. The product lineup today is fairly solid--but they could use a large sedan positioned above the 6, a larger SUV, and a small coupe ( a Miata-esque Coupe would do well). I think that the marketing of Mazdaspeed is a must-as is the treatment to all of the vehicles in the lineup--this will definately keep me in the fold. Look at my signature and you'll see that I'm one of the few buyers that they retain.

 

I'll never buy a Mazda again. The worst customer service ever. And that was at Oak tree Mazda in San Jose, California to be exact. How dare they be so arrogant as to blame the car's problems on me. All I can say is I don't miss the car or the shitty service one bit!!!!!!!

 

Hmmm, I don't know if encouraging dealers to have facilities that sell only the Mazda brand is going to improve customer service. My best buying experience was with a salesman who sells Ford, Nissan, and Mazda. I think it comes down to training and management. The management of the dealership has to set standards for how customers are treated; otherwise employees will do whatever they want. I may have gotten lucky, I don't know, but I do know because of my positive buying experience, this dealership will be the first place I go for service.

Speaking as someone who is new to the Mazda brand, I'm really impressed with their vehicle lineup. They all look great, in my opinion. If the 3 and the RX-8 are any indication of where they're headed in the future, I have high hopes for them.

 

markiev--it was an RX8 you had? what did you replace it with?

 

Being in retail, you here this story about everyone that sells something or makes something..... Too high prices , no service ect ect ect ... My buying experince was wonderful with my salesman when I bought my car . He went through everything on the car ...front to back , side to side . I would have meet the service manager , but I bought my car out of town... because my local dealership didn't know jack squat about the car . Thats when I joined the RX-8 Club . So I knew most what he was talking about and give him some pointers myself . Honestly , where American has lost its edge ....is in customer service , you look at Wholesale Clubs , WalMart , its about the low cost , not the service

 

LMAO!! That's too funny.