brillo

http://www.autoweek.com/apps/pbcs.dl...1/TOC01ARCHIVE

gotta love the power of the internet. for those that may not be aware, autoweek is a subset of automotive news, which is the industry's premier news rag.

I love how the guy in the video is actually from the DFW area where I'm working, I didn't make that connection before.

mysql101

tube power rocks.

rodrigo67

though it will not make a huge difference in how Mazda thinks about thier customers, they will just find a more secure way to distribute it, but it does raise the awareness of RX8 owners when they run into issues that the dealers give them a hard time about repairing...

RA-Eight

iTrader: (6)

making the headlines....bring the heat.

ZoomZoomH

iTrader: (1)

Mulligans Unite!!

brillo

It will be discussed at Sevenstock for sure, we'll make sure Mazda knows how we feel. Checks and balances, it part of why the forum exists.

TLovr

where is this video? i wanna see it, any1 know where to find it?

tlovr out

BunnyGirl

I'm surprised it got that far.

alfy28

is that the one zoom44 posted? https://www.rx8club.com/rx-8-media-news-11/something-every-rx-8-owner-should-hear-watch-new-info-95755/

TLovr

thank you for the link alfy28!, but any1 have one that was not takin down by mazda? or know where i can see it?

tlovr out

zoom44

ill have to send an email to the autoweek writer and thank them for following up with the dealer guys. tlover send me an email and ill make sure you get a copy

therm8

check your PMs.

If anyone wants the vid, pm me and I'll give you the link. Gotta go back to work, so it'll be later today. I don't want to post it here, to prevent trouble between Mazda and Rx8club.

New Yorker

So was I… until I read the article. The main point of which is that, in a digital age—where supposedly "private" video messages can easily be swiped and circulated on the internet—an auto manufacturer—any auto manufacturer—has to be more careful about how it communicates with its dealers.

The article is NOT about blowing the lid off of how sleazy (the nerve!) Mazda is with its RX-8 customers, despite the fact that many here believe that's what the story should be. Yes, the article does explore what's going on between Mazda, its dealers, and RX-8 owners, but that's not why the story made it to Autoweek.

ZoomZoomH

iTrader: (1)

the only 'safe' way to desseminate information like this is doing it 'off the grid', ie in-person meetings. with proper 'inside contacts,' any forms of electronic transmission (voice/data/video) can be copied and sent to unintended audiences nowadays

zoom44

except i still would have heard and still would have posted about it. it was several dealer folks that i have met that alerted me to it in the first place- they thought it was a bad deal and wanted me to know so i could tell you people. they can do it all one on one in the future but they will still be telling people that tell me.

otherside

I am not at all suprised it went this far. When I told the Mazda CARE team about it when it first happened, they were not pleased.

Easy_E1

iTrader: (2)

I still haven't talked with my service dept. at my dealership about this "news"
I will be getting the oil changed this week and I am curious as to what they think about
all this hoopla.
Personally I don't think Mazda is going to just kick us to the curb.
I like the mention of "RX8club.com"

DarkBrew

Ha ha ha! Mazda needs to kick some asses!

kartweb

The largest Mazda dealer in the DFW area has proven to be totally incompetent at RX8 service. It's not just the techs either. They did a good job at executing the sale, and I got a great price. After that things went downhill quickly. They just sent me a coupon for $7.95 off my 5000 mile service. Basicaly an oil change and a fluid inspection priced a measly $64.95. Maybe thats a bargain after the last time they changed my oil - with synthetic and 3 quarts too much. Oh yeah, they told me "Mazda is wrong about synthetic". Could be. But in 40,000 miles if the motor needs to be rebuilt due to synthetic (it won't be) guess who the dealer would bill - Mazda.

lesper4

iTrader: (3)

wow cool the little people still have some power, Thank you Zoom, Thank you Autoweek Thank you brillo

brillo

I appreciate the compliment, but the thanks really should go to Zoom44, StealthTL, Omicron and the other Mods who work really hard behind the scenes and don't get paid at all. This board is truely a group effort.

Japan8

That is truly one of the things I love about this board... it is a great community.

Huhwha

I'm disturbed that Mazda's main response to the issue seems to be to use more secure methods of communication with their dealers. What about the real problem?

Oh well, I'm not surprised - just disturbed.

RazzyBRX-8

Oh man! They mentioned J.D. Power and Associates gave us surveys! I got mine today. They gave me 5 bucks for doing it.
I think it's hilarious that when it came to dealer surveys...the car got poor ratings.
But when it comes to J.D., everyone LOVES the car!
BOT: I'm glad that autoweek ran this. Maybe more RX-8 owners will try to find the video now! Too bad they didn't mention us being mulligans in the article. That would have been hilarious.

scoopman

Gee, I wonder who could have emailed AutoWeek's publisher...