BunnyGirl

I just got a call back from some guy named Steve (pretty sure that is what he said) at MNAO. The surveys do still count for RX-8s and they will still do them. The dealer is still accountable to them for the service they provide on the vehicles. I am supposed to be getting the "new" survey in the next week or two where you rate how the dealership performed/treated you and then apparently a little section that applies to the car specifically. Apparently now you are supposed to get a phone follow-up call from MNAO after servicing and then a mail-in one when the dealership turns the information in to MNAO.

The "satisfaction program" still works the same as it did before, except "regular" vehicles are one category as a whole that is the main score for the dealership/company and "rotaries" are a separate category.

MNAO called to ask about my service experience and I mentioned that I have never gotten a phone call about my service before, just a mail-in survey from them about my service. He said that was something new they were doing. I told him about seeing the video about disregarding RX-8s from surveys and concerns about no dealer accountability if there are problems with service. He said that was not true and all they did was create another "division" to assess RX-8 service issues to try to sort out what the problems actually were and improve service and customer satisfaction.

Whether this is just BS from an idiot on the phone I couldn't tell you but this is pretty much the only attempted answer I was able to get from MNAO so far. Hopefully this is true and he knew what he was talking about. If so, then we are all overreacting.

rotary crazy

this is allmost exatly what the people I know that work for mazda told me, that in fact it is the contrary they are going to give more attention to the rotary cars, as I mention in the other threat

tiggerlee

Meh....I get at least two of those calls per year as well as a dealership survey in the mail after every service visit.

Spin9k

Thanks for some level-headed digging BunnyGirl. It may not be the last answer we get, but it is a pretty good first shot.

zoom44

thanks buuny girl more info coming shortly

therm8

Still doesn't hold dealers accountable. Sure it's great that they seem to want to address special rotary issues, but the service department at your local dealer is a pretty independent entity. The survey system is the only real way to keep customer service elevated, other than the simple desire to do so by the dealer. Expect alot more dance-around-the-question answers in the next week as corporate damage control takes over.

Or maybe the glass is half empty today.

The almighty dollar is the only priority in corporate America. The 8 doesn't contribute much to Mazda's bottom line. Bad publicity is one of the worst things a corporation can deal with. There's much doublespeak and placation in our future.


Case in point: https://www.rx8club.com/showthread.p...06#post1470906

rotary crazy

Check The Other Threat

Aipex8

iTrader: (1)

Hey, BunnyGirl, I think that I've read that Ron Tonkin Mazda on 82nd is your dealership... is that right? Mine too. Curious, because I always get a phone call the next day when I get my oil changed or go in for any service. I actually had to buy a new set of floor mats and the day after I picked them up I got a phone call. A customer satisfaction survey for dropping by and picking up a part!? I've never received a written survey though.

saturn

Not to spoil everyone's fun, but why isn't this in the other thread?

BunnyGirl

Yep. They're mine!!! They're great!!! (Except that they are on 122nd next to Fabric Depot). They always do a follow-up call and surveys and everything!! I don't think I have gotten a written one from them except possibly about my sales experience, although I know one was emailed to me.

The new surveys I was talking about were from my phone call with MNAO where they did the phone follow-up and then I am supposed to be getting a written one.

A week or two after I got my car I was at the dealership with my mom so she could get new wiper blades (before she got the Tribute, now she is stuck using the crap dealer for their free routine maintenance for some certain length of time). I bought something at the parts/accessories counter that was maybe $5 at the most (can't remember what I got). Guess what? I get a follow-up call about the service!!! I was shocked. I had no work done, didn't even have my car anywhere the dealership that day since I was out with my mom. LOL

Aipex8

iTrader: (1)

122nd is what I meant. Brain fart.

I'm very happy with them also. I guess Tonkin wouldn't be one of the biggest dealer chains in the Portland area if they had crappy service.

Aseras

i have yet to EVER recieve a survey.. i do get lots of service letters, come get a oil change and the recall letters though..

Tamas

iTrader: (1)

^^ same here.

Raptor2k

I get a survery every time I go to the dealership for anything.

BunnyGirl

Same here. They always phone, I guess to make sure you complete it.

Winfree

I have received them from at least 5 dealerships - seems they are part of system - even if they are not your normal dealer - popped a spark plug on the old 323 somewhere near Santa Barbara - was able to just chugged into a dealer, who fixed it by simply putting it back in properly, no charge, and sent a questionaire in less than a week.