kersh4w

iTrader: (3)

blahblahblah

i wish i had the money to actually decide on greddy+mm upgrade or the esmeril kit.

zoom44

the facts are in this thread and they speak for themselves- you bought a second hand turbo they offered to do something for you when they didnt have to . you refused and now you are bitching about it.

no other company would replace that turbo for free either (of course some are going to say BHR would i would ask you to read the ignition thread where CRH said taking the coil/bracket combo apart would void the warranty on that product https://www.rx8club.com/showpost.php...postcount=1193)

and you can bitch and post CHINESE KNOCK OFF as much as you like ( as if a CHINESE knock is somehow a problem because its CHINESE)- doesn't change the fact that you are wrong. doesn't change the fact that your friends are saying the company should man up AFTER YOU TOOK THE TURBO APART which is flat out ridiculous.

paulmasoner

iTrader: (1)

A logical analysis of the advantages of keeping the true source/manufacturer of the main components a secret:

1) Industry secrets?
Any competition Esmeril has, already knows the specs of the parts or could very quickly determine them.... and could replicate the kit for roughly the same cost if they so desired.
No advantage

2) Ensuring job security?
a) The people who buy "kits" are not the people who would source the parts, and fabricate a replica of the kit rather than buying from Esmeril.
b) If the parts are geniune and being sold for fair value, you couldn't go to the local shop and have a one-off replica kit made for cheaper than buying from Esmeril.
No advantage

3) Making money?
Produce a kit with parts from less than favorable manufacturers (aka Ebay/knock-off turbo/BOV/WG) and sell the kit as if it included the higher cost and quality genuine parts.
Considerable Financial Advantage

I implore Esmeril to produce a better explanation.

ShellDude

iTrader: (12)

heh... zoom44 called it a chinese knock off

zoom44

i merely am quoting his use of it i find his capitalizing and constant use of CHINESE slightly offensive. Just like as if he constantly complained about a JEWISH knock off or an IRISH knock off etc.

Paul i used to work for a retail outlet that manufactured some of the items it sold as well as products that just had their brand applied and also products from other companies.

more than once i had customers come in with something they got months ago or even a year or more ago and say "this is broken i want a new one" and id check it out and find it was long past any warranty and say im sorry i cant replace it it was sold a long time ago and the warranty is no longer valid"

many times the customer would get irate. some to the point of cursing and spittle flying out - going to get their lawyers yelling "this company sucks dont buy anything here!" to all that would listen.

if it was our product i could offer them something for it depending on how old it was . a pro rated amount of credit to use to purchase something else and they would say " I can get all of this cheaper on line why would i buy it here you suck" etc

or i would give them the manufacturers contact info ( i know that hasn't happened in this case) to try to work something out that way and they'd say "i bought it here YOU dont stand behind the product you SELL!? You SUCK"

no amount of explanation would matter to them and eventually we'd get them to leave.

A few customers would talk to us and commiserate with us for having to deal with that. a few others would say we handled that all wrong.

thats what has happened here.

dannobre

iTrader: (3)

Can't always make everyone happy in every situation.

When it comes to turbo's and BOV's and wastegates...there is a reason the cheap copies aren't as good as the originals they copy...........they are cheap...you get what you pay for

ShellDude

iTrader: (12)

hey zoom44, do you really think that CRH would not honor a lifetime warranty claim on their coil bundle because the owner chose to give the bracket a annodization bath?

I suspect even if I annodized my bracket pink, I'd still be able to negoiate a new coil if I ever ran into problems with his kit. When I read his "out of warranty" comment the other day I took it as a joke...

zoom44

i can only go by what he's posts- and it seems to me to be a reasonable policy that he has made clear.

ShellDude

iTrader: (12)

hopefully I'll never have to find out, but I can't help but think that he would, in character, do everything in his power to keep me happy.

But, as much as I cherish pink, I have no plans on annodizing mine when it comes in.

ryank771

No, I clearly DID read the post. Al said that they never did offer him anything. He said - "You (Esmeril) never said anything of a free inspection, you only told me that I had the privilege of buying another knock off turbo for $550."

I'm not saying, I'm just saying.

zoom44

yes they both agree that Esmeril offered to sell him a replacement at a reduced price for his inconvenience. that was the offer. its a perfectly reasonable offer that he turned down.

05rex8

iTrader: (7)

You would have to be stupid to take them up on that offer. If these turbo's are in fact knock offs, that is way too much money for a knock off that may fail again. Talk about the aggravation of uninstalling and cleaning everything up afterward. Al was smart in putting that $550 towards an actual well known name brand turbo.

imput1234

iTrader: (6)

Whats wrong with Chinese stuff? 95% of the **** in my room is made in China.

rotarenvy

that seal wasn't a problem! my compressor doesn't even have one. it uses close tolerances to seal it. stop crying wolf about a seal that was doing it's job!


I feel for AI as this issue would surely suck.

I feel the manufacturer of the turbo should warrant the issue, however if the turbo isn't sent back then there is nothing they can do. it looks like the turbo only needed a new seal kit. I would only expect a rebuild and not a whole new turbo.

Greddy owners were paying out of their own pockets for rebuilds after sort periods or biting the bullet and swapping in a MM upgrade. very similar situation to this.

05rex8

iTrader: (7)

low quality

AlTitaniumCar

So now I have a moderator trying to portray me as racist, fantastic. The only reason why I mention that the turbo is a chinese knock off is because of my experience with knock off turbos that came from chinese manufacturers with no reputation to rely on.

Here's some background for everyone... I worked for Honeywell Turbo Technologies, also known as Garrett, for my internship. My role was that of an Application Engineer for the CAT Off-Highway department and I spent a great portion of my time inspecting warranty returns on turbochargers coming in from the field. I know what to look for in a failed turbo and I can spot a poor design when I see it. I feel that I have made a proper assessment of the situation with the XS Power turbo because I HAVE. It comes from a "manufacturer" with no merits; it is a replica turbo. Replicating parts is a cost-cutting exercise and will, more often than not, result in cutting corners and reducing overall quality. THIS IS WHY I DON'T LIKE KNOCK OFFS. Seeing as how I was trained by a major player in the industry of turbocharged engines, I feel qualified to disassemble a turbocharger and inspect it, it was, after all, my job.

For the umpteenth time for those of you talking about a warranty claim, I WAS NOT OFFERED A FREE INSPECTION. I WAS TOLD TO BUY ANOTHER TURBOCHARGER. So please, find a new knit to pick.

Again, I am not a racist by any means. If the turbo was made in America, it would be a cheap American knock-off.

For the record, I had ONE CONVERSATION with Jason with 25 (TWENTY FIVE, that's five plus twenty folks) attempted phone calls. Before you ask, yes I do have a phone bill as proof. Christian has NEVER returned a call outside of when I had one generic question about the kit. As soon as I asked why my car was spraying oil everywhere, he went completely mute and WOULD NOT REPLY. This is a problem.

Kane

iTrader: (1)

I hate to be "that guy"; but with all of your turbo exp. - why even install it in the first place? A lot worse could have happened should the impeller wheel have decided to bid farewell to this cruel world.... or any number of other catastrophic failures.

Sorry to be off topic

zoom44

im not trying to imply anything- i said i found the way you were using it slightly offensive. plenty of low cost good quality items come from china. you posted it trying to imply something- either the Chinese were incapable of making a quality product or or that knock off from them are always inferior. its simply not the case either way.

AlTitaniumCar

I gave the turbo a once-over and trusted that Esmeril had inspected the turbocharger internals before shipping. Therefore, I installed it and hoped for the best. I only drove about 30 miles before I decided to ditch the XS Power turbo, granted a lot can happen in 30 miles, but I was using most of that mileage to diagnose the problems I was experiencing.

olddragger

iTrader: (3)

enough said--its easy to check this guy out--and he is for real. And he is trying to tell the community something---like some did about Mazsport?
OD

Zelse

iTrader: (12)

^--- Nicely said.

I think the point here is simply..even if Al is at fault here or whatever...Or whoever. I've seen nothing but frequent bashing on Al (AL not AI. :P) from the vendor with claims of offering free help which he didn't (As Al says...Which I can honestly see) which it's kind of sad..Because we've seen this behavior before with other vendors. You figured other vendors would learn from this..But instead he chose to act the same. So it's kind of.. Like he's showing true colors openly?

california style

I thought I would straighten out the beerbarians out there....

zoom44

or how about that Truemagellan has been on here as a member for years and well before he became a vendor and has dealt honestly and fair with everyone for years so that his track record is very open and clear- maybe that is his true colors.

Not maybe actually thats definitely his true colors he's a good guy that runs a good business.

He is just like some of our other best vendors who came into the community as owners of the car and then found it was hard to get various parts for the car and started a business over it.

And i for one wont stand by and let his reputation be trashed over a turbokit that wasnt even purchased from him. After he made A VERY FAIR OFFER of a discount on a replacement part WHEN HE DIDNT EVEN HAVE TO DO THAT.

as i said above there will be some people who will never listen to reason and AL and his friends will probably be them. I would hope the rest of the forum- especially the guys that have been around as long as truemagellan and know him- will see the sour grapes for what they are.

To be named later

I'm sorry to hear about all the troubles you have.
I'm trying to avoid commenting on who is right, who is wrong.

But if you can be so quick to mis-construe Zoom44's comments as accusing you of being racist, I can see how you might mis-construe an expired warranty on a second hand part so that it works out in your favor.

A ninety day warranty is nice
But the way I look at things, a manufacturor offering a longer warranty than their competitors, that tell me that they have a lower confidence in their product. They expect that it will fail.

Regarding the warranty.......

"We replace all faulty parts free of charge for 90 days which begins immediately after we ship the kit. It was well out of the warranty time frame."

Unfortunately, many faults/defects do not become noticeable immediatly. They are not always nice enough to reveal themselves in a nice timely manner, within the manufacturors return period. If you buy a pair of shoes from a store with a 30 day return policy, and only wear them once a week, then 6 weeks later they fall apart because the sole was not glued on properly, I'm sorry, but WTF, it is an inherent defect that will not show itself being worn only 4 times. A warranty is nice, but if faulty parts are used it may not be until the 91st day that the faulty part exposes itself.

On the other hand, it is well beyond the warranty, as zoom and others stated.

C'mon.....Jason was only trying to help Mike sell a part that Mike had already paid for, and was still in their possession, trying to reassure posters looking at Mikes thread that it had never left the warehouse, and was not some kit that had bounced around from one buyer to another buyer, which each buyer doing who knows what to it. Key words: STILL IN THEIR POSSESSION. Sorry man, but once a part leaves their hands, they have no control over it. They have no idea what may have happened to the part once it leaves their hands. Especially WAY after the warranty period.

The only thing you should pull from this post is that he was trying to help the seller out.

Did you not know what the warranty was when you purchased it? Or how changing hands would affect the warranty? If so, that is on you.

Sadly, the internet has become a means where people can complain loudly and draw attention, to try to publicaly "shame" a company into doing something they are not required to do.

MazdaManiac

iTrader: (3)

Well, then one might wonder what has gotten into him lately.
Besides the concept that one can judge a man's character by the friends he keeps (or the people with whom he does business), you have to wonder why such a fair, honest, good and open guy would immediately suggest that my reasons for calling the Esmiril system into question are the result of autism.
Or that the plots, math, diagrams, graphs, lists and pure data (not to mention the side-by-side comparisons to the E-Bay auctions and the first-hand experiences with their alleged suppliers) are met with the virtual equivalent of "nanny, nanny, poo, poo!" - "Your stuff sucks, too!".

You can't vouch for the character of someone who's primary defense mechanism is to question the character of others. It just isn't convincing.