Hi everybody,

You can see photos of my broken RP Cat after 10.000Km , bellow:

http://img392.imageshack.us/my.php?i...mage079hj2.jpg
http://img147.imageshack.us/my.php?i...mage076xf0.jpg
http://img377.imageshack.us/my.php?i...mage077eb3.jpg
http://img392.imageshack.us/my.php?i...mage078bj7.jpg

I have sent a mail (1st of October) to www.rx7.com specifically to Christopher Ott in order to inform them about my problem. I got NO REPLY for my mail till now. I have called personally Mr Christopher Ott who told me that he will reply, but he did not.

No customer service at all. Even a simple reply to signify that they process my request.

Bellow you can read my email

 

****, I just orderd a RP supercat

 

wow... only 10 thousand KILOMETERS before it **** the bed? That is just unacceptable.

 

I've emailed them before with no response, they can get quite busy there with rebuilds, turbo installs, all sorts of stuff is always going on there. Call them up and talk to them direct, it's MUCH MUCH quicker and you can get an answer almost immediately. Mary is usually first point of contact and then you can ask to talk to Ari or Chris if she can't get you the answer. I don't know if they don't check email or what but they spend most of their time under the hood and not at a pc. Calling is your best bet I say.

 

I called directly to rx7.com and I had a conversation with Mary because Chris was not available. I have forwarded my email to Mary so that she will contact Chris.

I hope that this will work out and give just a little attention to a customer.

 

i hope so too, i was looking to order one early next year. good like rotarypilot.

 

Funny!! My RP Cat is also making noise in 4th gear when I rev high around 4 -6. It sounds like something is loose when I rev, I first thought it was the transmission, but its the RP I guess from your problem. I just had mine installed 2 Month ago. The noise comes and goes. Do you think its the same problem?
I even stopped and looked under my car to see if there was something was stuck, but nothing. Everything seemed ok. Do you think its the same problem?
When and why was your RP Making that metal clinging noise?

 

sorry to hear that your RP failed already, that thing didn't last long at ALL!
Mine has over 10,000 miles on it and still working great. (heat shield did come loose, got it rewelded)

I've always heard that RP takes care of their customers when stuff like this happens, good luck!

 

Man that sucks. I have a good 15k miles on mine and not a problem, not even the heatshield.

Anyways, I hope it works out for you.

 

i have the same problem with the heat shield.. im going to just take the heat shield off. it wont hurt anything unless you park in the grass. i will let you guys know how it goes. im putting it on my lift at 6 tonight

 

or do what a local member here did:
drill a hole, place nut / bolt, problem fixed.

(plus the heat shield makes it look like a stock cat should the cops take a peek)

 

They get tons of e-mail and aren't the best about replying to it all. Call them. They are easy to work with. I wouldn't say they failed when all attempts at contacting them weren't originally made. Mary, Chris, or Ari are very easy to deal with.

 

Well, I have called once Chris and he told me he will read my mail that explains the problem I have with the RP. He never replied to me.

Yesterday I called again asking for Chris. He was not available at the moment and I talked to Mary and explained her the problem and even send again the mail to her. No response either from Mary.

2 International Calls, More than 5 emails, contacted two different persons. No response !!!! If you consider this customer service then I leave in another planet.

 

Dude, 2 calls? Thats it? If ur not timing up the calls well you will never get him.

Forget the emails, they wont get answered in timely fashion. I live in Dallas and have been over there 5-6 times for parts for my 8 and my FB. They are MAD busy year round and have anywhere from 20-25 customer cars (all 7's) on the property waiting for work at any given time.

I have never had trouble getting Chris on the phone. You need to time up your calls to catch him first thing in the morning before he gets ***** deep into a rebuild or turbo install or right after lunch. I have said it many times, they are ALL great people over there and i seriously doubt they are purposefully avoiding you. I dont think i have ever (till now) heard of customer service issue with them

Its a timing issue man, call first thing in the morning or right after lunch.

...oh, and my Supercat has 16K miles on it and going strong wit no issues

 

It is probably the shift lever that is down there hitting the heat shield from time to time. If you look you will probalby see a little dimple in the heat shield lined up with one of the bolts at the end of the shift lever.

 

the RP pipes are notorious for having the heatshield weld coming loose and vibrating... happened to mine but I really only heard it at certain RPMs and didnt really care that much.

I had my supercat fail (bad batch) and had it replaced... they were very helpful and worked with me... just keep calling.