View Poll Results: Would you be willing to call Mazda North America twice a day until we get the maps?
Yes. I have the time to call them twice a day
31
35.23%
No. Mazda and Navteq are full of BS and we will never see the maps
28
31.82%
Yes, but I can only call a few times a week
29
32.95%
Voters: 88. You may not vote on this poll
Demand Mazda releases Nav update!
08-19-2005, 03:16 PM
#226
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We should get the email of a big time supervisor over @ MNAO Customer service and send them all the emails we've collected over the past TWO years on this issue.
See if they can make sense of all the conflicting things they've sent us in that time.
See if they can make sense of all the conflicting things they've sent us in that time.
Last edited by Jedi54; 08-19-2005 at 04:08 PM.
08-23-2005, 09:30 AM
#228
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August is rapidly coming to an end and still no update. If they ever issue the update it will be old from the get-go. But I really don't expect anything until August '06 which is what they meant when they originally said August.
08-24-2005, 10:32 AM
#229
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Here is the latest and the greatest that I have heard. Just got off of the phone with Stacie at Mazda North America (ext 118) and she says that they are beginning the distribution of teh Operational Software Updrades, (not the maps). If you look at the following email, NAVTEQ is now saying that the release for the map upgrades will not be until mid-to-late-Sept. We'll see!!
Melinda,
We're expecting a new version to be released by mid- to late-September
at the latest. When this new version is available, you can contact us
at 888-628-6277 to purchase it.
If you could take a moment to complete a brief survey regarding the
quality of service you received, it would be much appreciated. Please
click on the link below:
https://websurveyor.net/wsb.dll/29007/emailsurvery1.htm
Your feedback will be used to monitor and improve the level of service
we provide our customers every day.
NAVTEQ
Customer Contact Center
Melinda,
We're expecting a new version to be released by mid- to late-September
at the latest. When this new version is available, you can contact us
at 888-628-6277 to purchase it.
If you could take a moment to complete a brief survey regarding the
quality of service you received, it would be much appreciated. Please
click on the link below:
https://websurveyor.net/wsb.dll/29007/emailsurvery1.htm
Your feedback will be used to monitor and improve the level of service
we provide our customers every day.
NAVTEQ
Customer Contact Center
08-24-2005, 10:38 AM
#230
Administrator
iTrader: (7)
MrsJacksonrx8,
PLEASE tell me you let them HAVE IT on that survey...
Every time we put pressure on MNAO / Navteq, all they do it change the date on us.
This is a bit of touchy subject for me because I ordered my new '05 (due to arrive next week) and I'm STILL getting a P.O.S map disk that is 3 YEARS old.
Sorry for venting...
PLEASE tell me you let them HAVE IT on that survey...
Every time we put pressure on MNAO / Navteq, all they do it change the date on us.
This is a bit of touchy subject for me because I ordered my new '05 (due to arrive next week) and I'm STILL getting a P.O.S map disk that is 3 YEARS old.
Sorry for venting...
08-24-2005, 12:05 PM
#231
I wonder at what point Mazda will realize they are losing Nav (and possibly car) buyers due to their inability to produce this disk. How many people have been convinced to skip the Nav option because of this thread?
DO YOU HEAR THAT MAZDA? I'll repeat it in terms you may understand: People in this thread, as well as others, will be spending $2000 less IF they buy another Mazda.
DO YOU HEAR THAT MAZDA? I'll repeat it in terms you may understand: People in this thread, as well as others, will be spending $2000 less IF they buy another Mazda.
08-24-2005, 05:12 PM
#234
Originally Posted by djseto
Good news pending...will confirm by Monday or Tuesday. Finally found an intelligent person at Mazda who I have been working with. He told me some good news today, but I want to verify it before I get everyone all excited. Give me a few days...
if it involves replacing our nav unit I wouldn't be suprised since this is total BS and there aren't that many RX-8 nav owners anyway
08-24-2005, 05:19 PM
#235
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you're freakin' killing us man!
/waiting impatiently for news
/waiting impatiently for news
08-24-2005, 09:09 PM
#236
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The rep I have been dealing with at Mazda said that Navteq should start taking orders tomorrow or Monday. He said that he just got word today from Navteq and that most of their people dont know yet, so I should wait until tomorrow or Monday to call them. He said if you need a OS update, it will come from Mazda in mid-september, but if your VIN falls into the range with the latest OS, you should be able to place an order in a day or two. I have the reps exention and he said if Navteq gives us any crap next week, to let him know. He has been very good about calling me back and following up. I will follow this until it comes through. I'll post for sure when I get a confirmation from Navteq. This is really the first guy who seems to give a damn at Mazda. Don't get your hopes up yet, but at least have your wallet ready...
08-25-2005, 12:53 AM
#237
Originally Posted by djseto
The rep I have been dealing with at Mazda said that Navteq should start taking orders tomorrow or Monday. He said that he just got word today from Navteq and that most of their people dont know yet, so I should wait until tomorrow or Monday to call them. He said if you need a OS update, it will come from Mazda in mid-september, but if your VIN falls into the range with the latest OS, you should be able to place an order in a day or two. I have the reps exention and he said if Navteq gives us any crap next week, to let him know. He has been very good about calling me back and following up. I will follow this until it comes through. I'll post for sure when I get a confirmation from Navteq. This is really the first guy who seems to give a damn at Mazda. Don't get your hopes up yet, but at least have your wallet ready...
someone has got to figure out how to make a copy of this funky SDAL disc (different from the original map disc)
08-25-2005, 01:52 AM
#238
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If you need an OS update it IS included with the map so you dont have to wait for MNAO's slow @$$e$. Good news and thatnks for the update djseto, but I will keep my fingers crossed.
08-25-2005, 02:18 AM
#239
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Sounds good to me! I am deployed in Southeast Asia until late October, so I can wait a little longer. But I plan on doing some traveling upon my return so It would be nice if all the updates that they have been promising are available!
08-25-2005, 11:06 AM
#240
Administrator
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I'm with Truemagellen: SOMEONE on this forum has to be able to crack this thing.
djesto: did they give a price range? Is still believed to be around $199?
djesto: did they give a price range? Is still believed to be around $199?
08-25-2005, 04:18 PM
#241
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cracking it is not the problem (well it is, since theres very few rx8 NAV owners to begin with), it's buring it. you'd need proprietary authoring software, burning hardware, and media. all of wich would surely amass to a sum greater than any of us would be willing to pay. you can't just burn the data to a DVD+/-R since we all know that DVD player wont read standard DVD. sega did the same thing with the dreamcast, but the dreamcast had a serial port to pull data off and was also able to play standard CDs.
08-25-2005, 06:40 PM
#242
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I think its true everybody!! I've been reading this forum for a while.. check it out on navteq.com:
Selecting RX-8 2004:
How to Get This Map
New updates are currently available for your navigation system, but can not be ordered from this site at this time.
To order your update please call 1-888-NAV-MAPS (1-888-628-6277).
Call Center Updates
Phone: 1-888-628-6277
Selecting RX-8 2004:
How to Get This Map
New updates are currently available for your navigation system, but can not be ordered from this site at this time.
To order your update please call 1-888-NAV-MAPS (1-888-628-6277).
Call Center Updates
Phone: 1-888-628-6277
08-26-2005, 10:30 AM
#243
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I just got off the phone w/ NavTeq.
They are not actually taking "orders" for the new map disc yet, but they are taking "pre-orders".
Basically you give them your information. They warn you that you need the Application update "first". And they will call you once the new disc is "ready" for actual ordering.
They are not actually taking "orders" for the new map disc yet, but they are taking "pre-orders".
Basically you give them your information. They warn you that you need the Application update "first". And they will call you once the new disc is "ready" for actual ordering.
08-26-2005, 01:29 PM
#247
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holy crap, can it be??
My car gets here next week and I get the feeling my dealership won't be willing to pay for my new disc so looks like I too will be shelling out the $199.
I've talked to some fellow SoCal drivers w/ the nav and apparently the data for my area is pretty outdated.
My car gets here next week and I get the feeling my dealership won't be willing to pay for my new disc so looks like I too will be shelling out the $199.
I've talked to some fellow SoCal drivers w/ the nav and apparently the data for my area is pretty outdated.
08-26-2005, 03:04 PM
#248
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Jedi54, well you could try to "convince" the dealer that a new car shouldn't require a map "update". 
I'm not sure how much they'll care though.. (but pointing them to the NavTeq website and the message that an update is available might be enough.)
I'm not sure how much they'll care though.. (but pointing them to the NavTeq website and the message that an update is available might be enough.)