Mazda RX8 KONI yellows sport shocks - $489 SHIPPED F&R!!!
04-05-2014 | 08:58 AM
#209
Registered
Joined: Sep 2011
Posts: 11
Likes: 0
Blown rears - Thanks
They sent me blown rears both are leaking oil almost no rebound. I can push both in with my hand easily and they barely pop back out. I think they are re-manufactured. I am so not happy right now. Now On hold with horrid 80's rap music over 30 minutes. I would not recommend doing business with this company.
Update: Had to send a picture if shocks not rebounding. WTF. Now I am getting run around for and RMA. They were actually dropped shipped from Koni.
WARNING *****************
JUST BUY FROM KONI direct.
Update: Had to send a picture if shocks not rebounding. WTF. Now I am getting run around for and RMA. They were actually dropped shipped from Koni.
WARNING *****************
JUST BUY FROM KONI direct.
Last edited by Fuchsrr; 04-08-2014 at 03:00 PM.
04-15-2014 | 04:38 PM
#211
They sent me blown rears both are leaking oil almost no rebound. I can push both in with my hand easily and they barely pop back out. I think they are re-manufactured. I am so not happy right now. Now On hold with horrid 80's rap music over 30 minutes. I would not recommend doing business with this company.
Update: Had to send a picture if shocks not rebounding. WTF. Now I am getting run around for and RMA. They were actually dropped shipped from Koni.
WARNING *****************
JUST BUY FROM KONI direct.
Update: Had to send a picture if shocks not rebounding. WTF. Now I am getting run around for and RMA. They were actually dropped shipped from Koni.
WARNING *****************
JUST BUY FROM KONI direct.
We have sold hundreds of Koni shocks without any issues at all. Whatever the reason is that you received shocks that are faulty, I can assure you that is not the norm. If you have any issues, please feel free to PM me directly and I will be sure things are taken care of for you. Once again, I do apologize.
04-16-2014 | 07:53 AM
#212
Registered
Joined: Sep 2011
Posts: 11
Likes: 0
I should not have to wait for Koni RMA I bought from you all not KONI. Also, the address label on the box shows them coming from you.
Secondly please advise people to read you return polices at you website before buying. It is very strict I ordered over the phone and was not aware of it I should have been informed.
How do I return or exchange a product(s)?
If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of delivery of your order. The following rules apply:
Products must be in original packaging and in a new and resalable condition.
Any product that was used or fully/partially installed is non-returnable.
Shipping Fees (Both inboung and outbound) are non-refundable.
Original actual cost of shipping will be calculated into the returned amount
A 15% re-stocking fee will apply to returns that are not caused by manufacture or THMotorsports error unless stated higher by the manufacture. All Clutch Masters items new or open carry a mandatory 25% restocking fee set forth by the manufacture.
The RMA Number Must be Posted on the returned box
Non-Returnable Items:
Fittings
All piping/clamping components
Promo products i.e. Clothing
All interior Pieces including Seats
Electronics
Turbo Kits/Super Charger Kits and Components
Head studs/Internal items such as Cams, Pistons, Rods, or any valve train components.
Any Truck Freighted Parts/Any Carbon Fiber items
Lug Nuts & Wheel Accessories
Ground Control Coilovers & Ksport Airtech Suspension Components
All Racing Suits, Shoes and related clothings
Procedure:
To return a product, you must open a ticket and obtain an RMA number through our Ticket Support System found here: Support . Once you open a ticket, you will receive an email giving you status updates on the return and our friendly staff will have you taken care of right away. Without opening a support ticket a RMA number will not be issued.
Please Note: We usually take back products directly to our facility, unless they were shipped directly from the manufacture, in which we will coordinate to return to their facilities. Higher restocking fees may apply.
There are 2 ways you can go about exchanging a product:
Option 1 (Slower) – Use the standard return procedure to request an RMA for the part you need exchanged. In your request please specify the exact item(s) you would like to exchange to. Upon receipt of your returned product we will process an exchange and ship the new part. If there is difference in price, you will be either refunded or charged the difference.
Option 2 (Faster) – Order the new part online or over the phone so it can be shipped to you right away. Then request an RMA using a standard Return Procedure for the part you would like to return. Upon return of the part a refund will be issued promptly.
How will I get my refund or credit?
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, Paypal, Google, or Check). The refund amount will be composed of the original purchase price minus original actual shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.
THMotorsports will not refund any labor charges or installation fees under any conditions. THMotorsports will also not offer reimbursement for any damage acquired during installation or any other use of a product. Back to Top
I was charged for my complete order but did not receive everything!
THMotorsports does stock a large amount of product but some products also drop shipped. This means that items can, and most likely will arrive at different times. We recommend that you check all of your tracking numbers for a status and arrival date for each package before contacting us. If a package is missing or lost, THMotorsports will follow up with the carrier and provide you with more information. Back to Top
My product arrived damaged, what do I do?
Damage during shipping is extremely rare but please inspect your shipment upon arrival. Report any damage or shipping related breakage immediately to the shipping company that delivered the item. Thmotorsports does not handle any damage requests, only you can make the claim with the shipping company. THMotorsports does insure all shipments so you will receive a replacement as soon as the claim is approved by the shipping company. Back to Top
I am missing parts needed to install my part, how do I get what I need?
If you are missing parts then you need to contact the manufacture of the product before contacting THMotorsports. We do not stock any replacement parts for any of the parts that we sell. THMotorsports can give you the manufactures contact information if it is not listed on the packaging or in the instructions, just contact us and we will be more than happy to help you out. If you have any other questions, please email support@thmotorsports.com Back to Top
You sent me the wrong part, how do I get what I need?
Mistake can happen no matter how hard we try. If you did get the wrong part, please email support@thmotorsports.com to let us know. We will be more than happy to exchange it for you as fast as possible. If you ordered the part online and it was an error of our website, please alert us as soon as you can, so we may swap the part out and change the error on our site. If your item is defective, you must go through the manufacter of the product to get the proper one. We do not warranty products through THMotorsports. All 3rd party charges incurred (i.e. Labor costs) will not be covered by THMotorsports Inc. We are sorry, but we just can't take the responsibility of another companies work. Together, we can both benefit. Back to Top
My part broke, how can I get a new one?
Each manufactures varies when it comes to replacing broken parts. The best thing to do is to contact them first to find out their normal procedure and policies regarding broken products. As long as the part is still under warranty, THMotorsports will prove you with any information that you will need in order to receive a replacement. Back to Top
What is your stock policy?
We here at THM stock as much as we can. We hold about 90% of our store inventory on hand in our warehouse. Not many can say that! However, there are some products that ship directly from the manufacture because we cannot stock them. For instance, Spec clutches, are build to order. So there is no way we can stock them here, but when you place the order we send it off to them right away and within hours your package is on its way. As well, some of you are located farther away from us. If we have a product at a distributors warehouse close to you, why not ship directly from there and get your parts to you faster! Please be aware though, some items are out of stock with the manufacturer and us. When this happens, we will notify you right away, but we do keep our catalog as up to date as possible. If you have any questions, we are a phone call away at 1-800-959-0145.Back to Top
I changed my mind, and I no longer want the parts
It is common that you may want something different. Make sure the product is in brand new condition as explained above in the returns section. . Back to Top
How do I contact THMotorports?
We have many ways for you to contact us. We strive to give you every possible form of communication so you can have your questions answered. Back to Top
1.800.959.0145
Sales: Adam K: AdamkTHM
Sales: Nick G: nickthm
Shipping/Logistics: Igor P: IgorTHM
Managment: Simon U
Marketing Manager: Zecharia Gilbert
Design: Zecharia Gilbert
Ebay: Nick
Address:
THMotorsports Inc.
5631 Dempster
Morton Grove, IL 60053
Why go though you if I have to deal with KONI to get a refund for defective Parts?
Lastly I was told Rayn no longer works there so who are you really?
Secondly please advise people to read you return polices at you website before buying. It is very strict I ordered over the phone and was not aware of it I should have been informed.
How do I return or exchange a product(s)?
If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of delivery of your order. The following rules apply:
Products must be in original packaging and in a new and resalable condition.
Any product that was used or fully/partially installed is non-returnable.
Shipping Fees (Both inboung and outbound) are non-refundable.
Original actual cost of shipping will be calculated into the returned amount
A 15% re-stocking fee will apply to returns that are not caused by manufacture or THMotorsports error unless stated higher by the manufacture. All Clutch Masters items new or open carry a mandatory 25% restocking fee set forth by the manufacture.
The RMA Number Must be Posted on the returned box
Non-Returnable Items:
Fittings
All piping/clamping components
Promo products i.e. Clothing
All interior Pieces including Seats
Electronics
Turbo Kits/Super Charger Kits and Components
Head studs/Internal items such as Cams, Pistons, Rods, or any valve train components.
Any Truck Freighted Parts/Any Carbon Fiber items
Lug Nuts & Wheel Accessories
Ground Control Coilovers & Ksport Airtech Suspension Components
All Racing Suits, Shoes and related clothings
Procedure:
To return a product, you must open a ticket and obtain an RMA number through our Ticket Support System found here: Support . Once you open a ticket, you will receive an email giving you status updates on the return and our friendly staff will have you taken care of right away. Without opening a support ticket a RMA number will not be issued.
Please Note: We usually take back products directly to our facility, unless they were shipped directly from the manufacture, in which we will coordinate to return to their facilities. Higher restocking fees may apply.
There are 2 ways you can go about exchanging a product:
Option 1 (Slower) – Use the standard return procedure to request an RMA for the part you need exchanged. In your request please specify the exact item(s) you would like to exchange to. Upon receipt of your returned product we will process an exchange and ship the new part. If there is difference in price, you will be either refunded or charged the difference.
Option 2 (Faster) – Order the new part online or over the phone so it can be shipped to you right away. Then request an RMA using a standard Return Procedure for the part you would like to return. Upon return of the part a refund will be issued promptly.
How will I get my refund or credit?
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, Paypal, Google, or Check). The refund amount will be composed of the original purchase price minus original actual shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.
THMotorsports will not refund any labor charges or installation fees under any conditions. THMotorsports will also not offer reimbursement for any damage acquired during installation or any other use of a product. Back to Top
I was charged for my complete order but did not receive everything!
THMotorsports does stock a large amount of product but some products also drop shipped. This means that items can, and most likely will arrive at different times. We recommend that you check all of your tracking numbers for a status and arrival date for each package before contacting us. If a package is missing or lost, THMotorsports will follow up with the carrier and provide you with more information. Back to Top
My product arrived damaged, what do I do?
Damage during shipping is extremely rare but please inspect your shipment upon arrival. Report any damage or shipping related breakage immediately to the shipping company that delivered the item. Thmotorsports does not handle any damage requests, only you can make the claim with the shipping company. THMotorsports does insure all shipments so you will receive a replacement as soon as the claim is approved by the shipping company. Back to Top
I am missing parts needed to install my part, how do I get what I need?
If you are missing parts then you need to contact the manufacture of the product before contacting THMotorsports. We do not stock any replacement parts for any of the parts that we sell. THMotorsports can give you the manufactures contact information if it is not listed on the packaging or in the instructions, just contact us and we will be more than happy to help you out. If you have any other questions, please email support@thmotorsports.com Back to Top
You sent me the wrong part, how do I get what I need?
Mistake can happen no matter how hard we try. If you did get the wrong part, please email support@thmotorsports.com to let us know. We will be more than happy to exchange it for you as fast as possible. If you ordered the part online and it was an error of our website, please alert us as soon as you can, so we may swap the part out and change the error on our site. If your item is defective, you must go through the manufacter of the product to get the proper one. We do not warranty products through THMotorsports. All 3rd party charges incurred (i.e. Labor costs) will not be covered by THMotorsports Inc. We are sorry, but we just can't take the responsibility of another companies work. Together, we can both benefit. Back to Top
My part broke, how can I get a new one?
Each manufactures varies when it comes to replacing broken parts. The best thing to do is to contact them first to find out their normal procedure and policies regarding broken products. As long as the part is still under warranty, THMotorsports will prove you with any information that you will need in order to receive a replacement. Back to Top
What is your stock policy?
We here at THM stock as much as we can. We hold about 90% of our store inventory on hand in our warehouse. Not many can say that! However, there are some products that ship directly from the manufacture because we cannot stock them. For instance, Spec clutches, are build to order. So there is no way we can stock them here, but when you place the order we send it off to them right away and within hours your package is on its way. As well, some of you are located farther away from us. If we have a product at a distributors warehouse close to you, why not ship directly from there and get your parts to you faster! Please be aware though, some items are out of stock with the manufacturer and us. When this happens, we will notify you right away, but we do keep our catalog as up to date as possible. If you have any questions, we are a phone call away at 1-800-959-0145.Back to Top
I changed my mind, and I no longer want the parts
It is common that you may want something different. Make sure the product is in brand new condition as explained above in the returns section. . Back to Top
How do I contact THMotorports?
We have many ways for you to contact us. We strive to give you every possible form of communication so you can have your questions answered. Back to Top
1.800.959.0145
Sales: Adam K: AdamkTHM
Sales: Nick G: nickthm
Shipping/Logistics: Igor P: IgorTHM
Managment: Simon U
Marketing Manager: Zecharia Gilbert
Design: Zecharia Gilbert
Ebay: Nick
Address:
THMotorsports Inc.
5631 Dempster
Morton Grove, IL 60053
Why go though you if I have to deal with KONI to get a refund for defective Parts?
Lastly I was told Rayn no longer works there so who are you really?
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