Jedi54

iTrader: (7)

Hey Everyone,

Has anyone bought from Heritage Mazda in Tustin?

I've been to the one in H.B. and how to put this... I'll NEVER go there again.
Quick story time: Drove one for about 2 seconds cus that's all the sales guy would allow. The car was FILTHY, low on gas, and the Check Engine Light was ON.
Sales guy claimed the CEL was on b/c the car was low on gas!! Boy did I have fun correcting him on that one...

The reason I bring up Tustin is b/c I test drove one there a few weeks ago and the sales person was quiet pleasant as was the owner of the dealership who I had a chance to meet and greet for a while.

Considering going back there, any thought?

drupnoy1

iTrader: (1)

Yea Heritage Tustin is pretty good in my book. That's where I bought my 8.

Razz1

It's your salesman. I've seen some funky salesmen at Heritage in HB.

But guess what? The service is excellent! I bought my car at Beach.

Just get another salesman.

If you really want to buy a car get one who has worked there for a few years.

the new ones are idiots!

Jedi54

iTrader: (7)

That's the scariest part of all, this guy has supposedly been selling Mazda's for 4 years! (A year and a half of that @ Heritage in H.B.)

I'm gonna laugh if this is the guy who sold you your Rx! j/k

budebaker

I had a really good experience with Hertiage in Tustin. They got me out of my auto and I was able to get a deal on a used stick that I was happy with. Much happier with the deal and the car.

If I were going to get another Mazda, I would definitely go to them first.

ULLLOSE

iTrader: (1)

Bought a Tribute for my mother in law there and then a week later our RX8... They were great.

Sylan

Take it from me(I work at Mazda of San Berdoo) A Salesperson will rip you off for all they can. Ontop of that they'll be more then happy to sell you a pile of crap that doesn't even start(I've seen it done) So because they're so nice to your face, don't let that con you into somethin, make sure you check every last aspect of the vehicle before you get it.

As for the test car being dirty, that's not the salesman, that's a lazy lot porter(kinda like me )

Mikelikes2drive

go to browning cerritos xP only 30 minutes from tustin... and 20 from huntington.

i wouldnt go to tustin for service... they were slow and didnt do the things i wanted them to do and complained.

Jedi54

iTrader: (7)

Who was your sales person?

9kNback

Forget about Heritage Mazda. I installed an exhaust system and went in there about a week later to pick up some mazdaspeed strut bars i ordered and when i came back to my car some lady from the service department was taking down my VIN number and license plate number and told me that the exhaust wasn't warranty covered.
So obviously she had nothing better to do than screw over a customer. From my experience the salesman and the owner John aren't that bad but the people in the damn service deparment need to get their asses kicked.
-Ryan

Wingmanx212

I HATE TUSTIN! Thats about the nicest thing i can say about them. BTW that Biznatch lady you were talkin about is the service manager. Shes been know to do **** like that. F*ck Heritage Mazda. they can lick my right nut.

Jedi54

iTrader: (7)

Okay Wingman, tell me how you really feel...

Wow, lots of good AND bad experiences from that dealership.

Thanks for all the info!

9kNback

My suggestion is if you're gonna just buy the car and not deal with the service department much then you're gonna be fine with Heritage. But if you're gonna get your oil changes, services, and repairs done there then find another dealer. But it's up to you. Hope I was able to help.
-Ryan

Jedi54

iTrader: (7)

You guys are the BEST!

Tr1gger, that's great news about having a guy on the "inside"

I'll keep you guys posted as I try to find the best deal I can on my future RX :-)

mikeb

tustin has been awesome for me
gilbert in service is the best

no questions asked

Outlaws eXtreme

The sales dept at Browning blows. Watch out for the older looking hispanic guy that's the Sales Manager... skinny, bald, and looks really creepy. He was wasting my time, the two times that I went there to buy the car. kept giving me the run around with a demo car.

Service Dept rocks though...especially the Rotary Techs... Thanks to Alex there, I feel comfortable bringing my car there.

ULLLOSE

iTrader: (1)

We hooked up with the owner, John, and used the fleet dept. Cant say anything about the service dept.... Only 3000 miles on it and have not had to go back. I may not use them for warranty work only because there is another dealer closer to me.

captain mercury

*bump*

last post was a year ago, but thought i'd drop my 2 cents in the piggy bank since I've had nothing but good experiences with Heritage Mazda in Tustin.

Been there twice, once for the starter/battery upgrade after I flooded ( ) and again today because of some grinding and violent vibrations caused by my brakes. Both times i was given proper service without hassle. Bob in the service department even pointed out problems before I could (moisture in tail lamps) and was more than willing to listen to and address a couple other small complaints.

2 thumbs up so far. I'll be picking up my car ina couple days, maybe i should save my praise until then, but i'm stoked to be dealing with a dealer that is NOT like the horror stories i've heard on this forum of other dealers.

newcastle

iTrader: (3)

LOL....you already heard my story about HB Jorge. I test drove an 8 and about 1 mile into the test drive the car runs out of gas. I was stranded with a salesman waiting for his co-worker to bring gas. Pathectic huh.

newcastle

iTrader: (3)

Damnit.....2005....LOL. Oh well.

Jedi54

iTrader: (7)

Holy Thread Resurection Batman!!